Client Service Supervisor - I/DD

Help At Home, LLC; Lafayette, Northern (IN, KY); Hybrid; USD 30,000 - 32,000; Full time

Benefits offered by this job

Weekly pay

401K

Training opportunities

Career growth

Job summary

Help At Home, LLC is hiring a Client Service Supervisor to support clients with intellectual and developmental disabilities. You will develop and implement PCISPs, coordinate caregiver schedules, maintain client records, and communicate with the client team.

No on-call and no 24-hour availability required; hours vary to meet client needs. Office hours are Mon–Fri 8:30AM–5:00PM, with flexible scheduling to support client needs and regional goals.

Qualifications

• Positive attitude and dedication to helping people and building relationships.
• Excellent verbal and written communication skills.
• Strong record-keeping and task-prioritization abilities.
• Self-motivated with problem-solving capability.
• Experience with clients with intellectual or developmental disabilities is a plus.
• Own a personal vehicle that is insured and meets state requirements; valid driver's license.
• Clean background checks and pass a drug test.

Responsibilities

• Build and maintain relationships with clients, family, caregivers, and team members.
• Provide thoughtful client/caregiver matches using a relationship-focused approach.
• Train caregivers on the client’s PCISP and coordinate additional training as needed.
• Create and document client schedules based on needs, availability, and budget.
• Attend quarterly meetings to review PCISP and design support strategies.
• Maintain records in EMR and submit quarterly and annual reports.
• Support growth by adding new clients in line with regional goals.
• Foster positive, relationship-focused care to create great days for clients.

Skills

Communication

Organization

Problem solving

Independent work

Driver's license

Vehicle owner

Background check

Education

High school diploma or equivalent

Job description

Overview

Help at Home is hiring a Client Service Supervisor to support our clients with Intellectual and Developmental Disabilities (I/DD)!

Now offering weekly pay!

Help at Home is the nation’s leading provider of high-quality support services to clients with disabilities. Our goal is to provide quality services to help clients live as independently as possible.

Help at Home leads the home care industry in protecting our clients, caregivers and employees. We provide priority vaccine access, a ready supply of quality PPE, and up-to-date training.

At Help at Home, our IDD Client Service Supervisors work with the client and their team to develop and implement a Person-Centered IndividualizedSupport Plan (PCISP). The Program Coordinatoris responsible forcoordinating caregiver schedules,maintainingclient records, and ongoing communication with the client and their team.

NO ON CALL, NO 24-HOUR AVAILABILITY NECESSARY!

Office hours are Monday - Friday 8:30AM - 5:00PM, but work hours for this role will vary to support client needs.

Benefits

Help at Home strives to be an employer of choice in your community, and our employees are the foundation of our work. Eligible staff have the opportunity to enrol in a wide variety of benefit programs including 401K.

We offer a variety of in-depth training opportunities in order to provide our staff with the tools to be successful. Help at Home also offers strong career path possibilities for those employees who are committed to growing within the organization.

Join us today and become a Help at Home Hero!

Responsibilities

A typical day includes:

• Building and maintaining relationships with clients, family members, caregivers, case managers, and team members through regular check-ins, trustworthiness, reliability, and follow-through
• Utilizing a relationship-focused approach to make thoughtful client/caregiver matches
• Providing high-quality training to caregivers on client’s PCISP, including coordinating any additional training required for behavior or risk plans
• Creating and documenting client schedules based on client need, caregiver availability, and PCISP budget/goals
• Attending and participating in quarterly meetings to review client PCISP, design and implement support strategies, and collaborating with the client and their team to reach client goals
• Maintaining excellent records, including documentation in EMR, writing and submitting quarterly and annual reports, incident reports, and risk plans
• Focusing on growth by admitting new clients based on regional goals
• Creating great days and meaningful moments for our clients through dedicated, relationship-focused care

Qualifications

What You'll Bring:

• A positive attitude and the desire to work hard, help people, and make lasting relationships
• Excellent verbal and written communication skills
• Organization skills, with a focus on record-keeping and task-prioritization
• Strong independent work ethic and problem-solving ability
• Experience working with clients with intellectual or developmental disabilities is a plus
• A personal vehicle that is insured and meets state safety/licensure requirements
• A valid driver’s license
• Clean background checks and pass a drug test.

Education and Experience:

• At least 18 years of age.
• High school graduate or equivalent preferred; May require higher level of education or certification.
• Current PPD, or Chest x-ray if applicable.
• Medicaid, Waiver, or Home Healthcare experience preferred.
• Other Requirements pursuant to state or local rules as applicable.

Management Authority:

• Conducts performance reviews
• Trains other associates
• Directs work of other associates

Physical Requirements:

• Ability to move, transport, or position: up to 50 pounds; up to 100 pounds
• Ability to move or traverse about in offices and/or client homes, including ascending and descending stairs.
• Ability to communicate effectively and clearly with others to exchange information.

Travel Requirements:

• Regular travel on a daily or weekly basis required, even in inclement weather

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Help At Home is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, or religion or other legally protected status.

Pay Range

USD $22.00 - USD $23.00 /Hr.