Client Service Supervisor

Connect Pediatrics; Corpus Christi (TX); On-site; USD 60,000 - 75,000; Full time

Job summary

Connect Pediatrics provides in-home private duty nursing and therapy services to infants and children with complex medical needs. This role supports all operations and fosters nurse-client relationships while guiding scheduling, recruitment, and coordination of care.

The position emphasizes leadership, collaboration with the clinical management team, and strict compliance with applicable laws, ensuring high-quality service for clients and families across Texas.

Qualifications

• High school diploma; college preferred.
• Healthcare experience preferred.
• Excellent written and verbal communication; bilingual in Spanish a plus.
• Ability to handle multiple tasks simultaneously and meet deadlines.
• Excellent organizational and time management skills.
• Positive attitude and self-motivated.

Responsibilities

• Supports all operations aspects of private duty nursing services to medically fragile children.
• Manage and foster nurse and client relationships.
• Maintains active involvement in issues of cost containment by managing nurse schedules and effectively utilizes nurses when assigning cases.
• Provides leadership through planning, organizing, coordinating, continually monitoring, and thoroughly evaluating the services given to clients.
• Execute recruitment strategies to attract, screen, and hire quality nurses.
• Counsel and provide support to field nurses.
• Establish a strong collaborative relationship between office personnel and field nurses.
• Collaborate with the clinical management team to help facilitate coordination of care.
• Ensure compliance with all federal, state, and local laws and regulations.
• Establish and cultivate relationships with clients.

Skills

Communication

Relationship mgmt

Time management

Bilingual Spanish

Education

High school diploma; college preferred

Job description

Description

Connect Pediatrics provides in-home private duty nursing and therapy services to infants and children with complex medical needs. We employ clinicians and operations staff who are compassionate, qualified, and dedicated to ensuring the highest level of patient satisfaction.

Description

Connect Pediatrics provides in-home private duty nursing and therapy services to infants and children with complex medical needs. We employ clinicians and operations staff who are compassionate, qualified, and dedicated to ensuring the highest level of patient satisfaction.

Job Summary

• Supports all operations aspects of private duty nursing services to medically fragile children.
• Manage and foster nurse and client relationships.
• Maintains active involvement in issues of cost containment by managing nurse schedules and effectively utilizes nurses when assigning cases.
• Provides leadership through planning, organizing, coordinating, continually monitoring, and thoroughly evaluating the services given to clients.
• Execute recruitment strategies to attract, screen, and hire quality nurses.
• Counsel and provide support to field nurses.
• Establish a strong collaborative relationship between office personnel and field nurses.
• Collaborate with the clinical management team to help facilitate coordination of care.
• Ensure compliance with all federal, state, and local laws and regulations.
• Establish and cultivate relationships with clients.

Qualifications/Educational Requirements

• High school diploma; college preferred.
• Health care experience preferred.
• Excellent written and verbal communication skills. Being bilingual in Spanish is a plus.
• Ability to handle multiple tasks simultaneously and meet deadlines.
• Excellent organizational and time management skills.
• Positive attitude and self-motivated.

About Connect Pediatrics

Connect Pediatrics went from being the best-kept secret in Pediatric Home Health to a key provider of Pediatric Private Duty Nursing and Therapy Services across the state of Texas. We strive to be the preferred provider of care for our patients, and the preferred employer for our talented team of clinicians and operations personnel. For the last three years, Inc. Magazine has named Connect Pediatrics as one of the 5000 fastest-growing privately held companies in the US! This is a huge tribute to our team and the culture that we have developed. For more information, please visit our website at www.connectpediatrics.com. Connect Pediatrics is an equal opportunity employer.