Client Service Specialist - Third Shift (Mon - Fri|10:00pm - 6:30am)

Crane Worldwide Logistics LLC; Dallas (TX); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

136 hours PTO / year

Excellent Medical, Dental and Vision

Tuition Reimbursement

Employee Referral Bonuses

Employee Recognition and Rewards

Volunteer Time

Employee Discounts

Wellness Incentives

Commissions potential

Job summary

Crane Worldwide Logistics LLC is seeking a dedicated Customer Service professional in Dallas, TX to respond to orders, inquiries, and invoice questions. You will resolve issues related to orders and delivery dates, and handle client complaints with clear explanations and timely follow-up.

The role emphasizes service quality, documentation accuracy, and the ability to multitask across multiple accounts, while supporting our logistics operations and client satisfaction goals.

Qualifications

• Customer service-oriented role requiring effective communication and issue resolution.
• Knowledge of freight forwarding processes and documentation.
• Ability to manage multiple inquiries and prioritize tasks.
• Attention to detail and quality focus in handling orders and invoices.

Responsibilities

• Respond to orders, general client inquiries, invoice questions and client complaints.
• Resolve issues with orders, delivery dates or service.
• Investigate and resolve client complaints, determine the cause, explain solutions, and ensure follow-up.

Skills

Client Service skills

Quality Focus

Problem Solving

Freight Forwarding Knowledge

Documentation Skills

Listening

Resolving Conflict

Ability to Multi-task

Education

High School Diploma or GED

0-2 years experience as assembly line lead

Job description

Description

ESSENTIAL JOB FUNCTIONS

• Responds to orders, general client inquiries, invoice questions and client complaints.

• Resolves issues with orders, delivery dates or service.

• Resolves the client's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting corrections or adjustment; following up to ensure resolution.

OTHER SKILLS/ABILITIES

• Client Service skills

• Quality Focus

• Problem Solving

• Freight Forwarding Knowledge

• Documentation Skills

• Listening

• Resolving Conflict

• Ability to Multi-task

Physical Requirements

• Job may require extended sitting or standing, use of standard office equipment.

Education & Experience

• High School Diploma or GED

• 0-2 years experience as assembly line lead

CERTIFICATIONS AND LICENSES

• Professional certification may be required in some areas.

WHY SHOULD YOU WORK FOR CRANE?

At Crane, we believe in providing our employees with excellent benefits at a Great Place to Work.

We offer:

• 136 hours of Paid Time Off which equals 17 days for the year, that can be used for Sick Time or for Personal Use

• Excellent Medical, Dental and Vision benefits

• Tuition Reimbursement for education related to your job

• Employee Referral Bonuses

• Employee Recognition and Rewards Program

• Paid Volunteer Time to support a cause that is close to your heart and contributes to our communities

• Employee Discounts

• Wellness Incentives that can go up to $100 per year for completing challenges, in addition to a discount on contribution rates

• Potential to earn a strong commission based on your sales ability

Come join the leader in logistics and take your career in the right direction.

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

We maintain a drug-free workplace and perform pre-employment substance abuse testing.

This position requires the final candidate to successfully pass an E-Verify Check.

More Information: http://www.dhs.gov/e-verify

Company benefits are contingent upon meeting eligibility requirements and plan conditions.

We are preparing to comply with the Biden Administration's mandate on COVID-19 vaccination. Please be advised that employment with the Company may be contingent upon your ability to provide proof of vaccination except in limited circumstances where you are eligible for a legal accommodation.

Qualifications

Education

Required

• High School or better

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.