Sr. Client Service Specialist - Third Shift

Crane Worldwide Logistics; Ellenwood (GA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Quarterly Incentive Plan

136 hours PTO

Medical/Dental/Vision benefits

Tuition Reimbursement

Employee Referral Bonuses

Recognition and Rewards

Volunteer Time

Employee Discounts

Wellness Incentives

Job summary

Crane Worldwide Logistics is seeking a client service professional to respond to orders, inquiries, invoices and complaints in a fast-paced logistics environment. You will identify root causes, coordinate timely resolutions and maintain high service levels across internal teams.

The ideal candidate has 2–4 years in client service, with strong problem-solving, documentation and listening skills, plus a working knowledge of freight forwarding processes.

Qualifications

• High School Diploma or GED required.
• 2-4 years client service experience.
• Professional certification may be required in some areas.

Responsibilities

• Respond to orders, client inquiries, invoice questions and complaints.
• Record and monitor problem areas to enable timely resolutions.
• Resolve issues with orders, delivery dates or service and communicate outcomes.
• Provide clear explanations of solutions and follow up to ensure resolution.
• Perform additional duties as assigned.

Skills

Client Service

Quality Focus

Problem Solving

Freight Forwarding

Documentation

Active Listening

Conflict Resolution

Multitasking

Education

High School Diploma or GED

Job description

Description

Essential Job Functions

• Responds to orders, general client inquiries, invoice questions and client complaints.
• Records consistent problem areas
• Resolves issues with orders, delivery dates or service.
• Resolves the client's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting corrections or adjustment; following up to ensure resolution.
• Responses are predominately routine but may require deviation from standard procedures
• Other duties as assigned

Other Skills & Abilities

• Client Service skills
• Quality Focus
• Problem Solving
• Freight Forwarding Knowledge
• Documentation Skills
• Listening
• Resolving Conflict
• Ability to Multi-task

Physical Requirements

• Job may require extended sitting or standing, use of standard office equipment.

Education & Experience

• High School Diploma or GED
• 2-4 years client service experience

CERTIFICATIONS AND LICENSES

• Professional certification may be required in some areas

WHY SHOULD YOU WORK FOR CRANE?

At Crane, we believe in providing our employees with excellent benefits at a Great Place to Work.

We offer:

• Quarterly Incentive Plan
• 136 hours of Paid Time Off which equals 17 days for the year, that can be used for Sick Time or for Personal Use
• Excellent Medical, Dental and Vision benefits
• Tuition Reimbursement for education related to your job
• Employee Referral Bonuses
• Employee Recognition and Rewards Program
• Paid Volunteer Time to support a cause that is close to your heart and contributes to our communities
• Employee Discounts
• Wellness Incentives that can go up to $100 per year for completing challenges, in addition to a discount on contribution rates

Come join the leader in logistics and take your career in the right direction.

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

We maintain a drug-free workplace and perform pre-employment substance abuse testing.

This position requires the final candidate to successfully pass an E-Verify Check.

More Information: http://www.dhs.gov/e-verify

Company benefits are contingent upon meeting eligibility requirements and plan conditions.

Qualifications

Education

Required

• High School or better

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.