Client Service Specialist I

Hydrasearc; Stevensville (MD); On-site; USD 29,000 - 36,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Training opportunities

Paid vacation and holidays

Gym reimbursements

Job summary

Hydrasearch is seeking a Client Service Specialist to join our Stevensville, MD team. You will provide customer service and inside sales support, handling order entry, quotations, stock requests, and inquiries, acting as the bridge between customers and our internal production and engineering teams.

We value accuracy, organization, and a professional demeanor. This on-site role offers growth opportunities and a benefits package including health coverage and vacation.

Qualifications

• High School Diploma or equivalent is required.

Responsibilities

• Enter and manage orders in ERP system and document technical specs.
• Respond to customer inquiries and provide quotes (RFQs).
• Coordinate with Production, Engineering, and Shipping to track orders and resolve delays.
• Address and resolve shipment, billing, or technical discrepancies professionally.
• Maintain accurate customer records and documentation per quality standards.

Skills

Customer service

Communication

MS Excel

MS Outlook

Data management

Order entry

Education

High School Diploma or equivalent

Associate’s or Bachelor’s in Business/Communications

Tools

Global Shop Solutions

SAP

Oracle

CRM software

Job description

Work Hours: 8:00 AM - 5:00 PM, Monday through Friday

Pay Range: $21.00 - $26.00/hour

Hydrasearch is looking for aClient Service Specialistto join our team in Stevensville, MD! The Client Service Specialist will provide customer service and inside sales support for Hydrasearch customers. Responsibilities will include order entry, generating quotations, stock requests, and responding to customer inquiries. Strong communication skills with internal and external customers is highly valued. A successful candidate will be highly organized, will be detail oriented, have a professional demeanor and have a positive attitude. In this role, you are more than just a point of contact; you are a solutions provider. You will manage the lifecycle of client interactions, from initial inquiry and technical quoting to order fulfillment and post-delivery support. You will act as the bridge between our customers and our internal production and engineering teams to ensure every requirement is met with accuracy.

At Hydrasearch , we value the contributions of our Military Veterans and proudly employ our nation’s heroes. Veterans are strongly encouraged to apply.

What You'll Do:

• Respond to customer requests for quotes (RFQs) and provide information on product availability and lead times.
• Enter and manage orders within our ERP system, ensuring all technical and compliance specifications are documented.
• Partner with Production, Engineering, and Shipping departments to track order status and resolve potential delays.
• Address and resolve customer concerns regarding shipments, billing, or technical discrepancies with a professional, proactive approach.
• Maintain meticulous customer records and documentation in accordance with our quality management standards.

What We're Looking For:

• High School Diploma or equivalent is required.
• Minimum of 2-3 years in a professional customer service or administrative role.
• Superior verbal and written communication skills; ability to interact professionally with diverse stakeholders.
• Strong skills in Microsoft Office (specifically Excel and Outlook).
• Proven ability to manage high volumes of data and complex orders without sacrificing accuracy.
• Reliability to work on-site at our Stevensville, MD facility.

Preferred Qualifications:

• Experience working within a manufacturing, aerospace, maritime, or distribution environment.
• Ability to read basic blueprints or understand technical product specifications.
• Prior experience using ERP systems (e.g., Global Shop Solutions, SAP, or Oracle) and CRM software.
• Associate's or Bachelor's degree in Business, Communications, or a related field.

What We Offer:

• Medical, dental, and vision insurance for you and your family
• Training opportunities
• Paid vacation, PTO, and holidays
• Gym reimbursements, and more!

Who We Are: Hydrasearch is a U.S. manufacturer specializing in fluid-transfer and control systems for maritime, aerospace, and defense applications. Since its founding in 1962, Hydrasearch has developed capabilities in hose assemblies, valve fittings, and customer machined parts, often to meet MIL-SPEC and naval standards.

Join us and be a part of a team that values your contributions and supports your goals!

We do not provide sponsorships to work in the United States.

The Dixon Group is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices and laws. Accordingly, to the fullest extent required by applicable law, The Dixon Group strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons.

The Dixon Group is committed to protecting the privacy rights of its employees and job applicants to the fullest extent required by applicable law. To that end, personal information will be collected solely for those legitimate business purposes recognized by law, and then maintained in a manner consistent with all applicable laws and regulations pertaining to document retention requirements. The Dixon Group does not sell personal information to third parties, and does not share such personal information with third parties except when authorized by law to do so (e.g., in response to a lawful subpoena; mandatory tax reporting; etc.)

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.