Client Service Specialist

Dixon Valve Company; Stevensville (MD); On-site; USD 29,000 - 36,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401K retirement plan

Bonus programs

Training opportunities

Tuition reimbursement

Paid vacation

Job summary

Hydrasearch, a U.S. manufacturer serving maritime, aerospace, and defense sectors, seeks a Client Service Specialist in Stevensville, MD. You will handle quotes, enter orders in our ERP system, and coordinate with Production, Engineering, and Shipping to ensure on-time delivery.

The role requires 2–3 years in customer service, strong communication, and proficiency with Excel and Outlook. On-site work is required, with competitive pay and benefits. Veterans encouraged to apply.

Qualifications

• High School Diploma or equivalent required.
• 2–3 years in a professional customer service or administrative role.
• Superior verbal and written communication skills; professional interaction with diverse stakeholders.
• Proficient in Microsoft Office, especially Excel and Outlook.
• Ability to manage high volumes of data and complex orders accurately.
• Reliability to work on-site at Stevensville, MD facility.

Responsibilities

• Respond to RFQs; provide product availability and lead times.
• Enter and manage orders in ERP; document specifications.
• Coordinate with Production, Engineering, and Shipping to track orders.
• Address and resolve shipments, billing, or technical questions professionally.
• Maintain meticulous customer records per quality management standards.

Skills

Customer service

Communication

Excel

Outlook

ERP systems

Attention to detail

Data management

Education

High School Diploma or equivalent

Associate/Bachelor’s degree

Tools

Global Shop Solutions

SAP

Oracle

CRM software

Job description

Location: 203A Log Canoe Circle Stevensville, MD 21666

Work Hours: 8:00 AM - 5:00 PM, Monday through Friday

Pay Range: $21.00 - $26.00/hour

Hydrasearch is looking for a Client Service Specialist to join our team in Stevensville, MD! The Client Service Specialist will provide customer service and inside sales support for Hydrasearch customers. Responsibilities will include order entry, generating quotations, stock requests, and responding to customer inquiries. Strong communication skills with internal and external customers is highly valued. A successful candidate will be highly organized, will be detail oriented, have a professional demeanor and have a positive attitude. In this role, you are more than just a point of contact; you are a solutions provider. You will manage the lifecycle of client interactions, from initial inquiry and technical quoting to order fulfillment and post-delivery support. You will act as the bridge between our customers and our internal production and engineering teams to ensure every requirement is met with accuracy.

At Hydrasearch, we value the contributions of our Military Veterans and proudly employ our nation’s heroes. Veterans are strongly encouraged to apply.

What You'll Do

• Respond to customer requests for quotes (RFQs) and provide information on product availability and lead times.
• Enter and manage orders within our ERP system, ensuring all technical and compliance specifications are documented.
• Partner with Production, Engineering, and Shipping departments to track order status and resolve potential delays.
• Address and resolve customer concerns regarding shipments, billing, or technical discrepancies with a professional, proactive approach.
• Maintain meticulous customer records and documentation in accordance with our quality management standards.

What We're Looking For

• High School Diploma or equivalent is required.
• Minimum of 2-3 years in a professional customer service or administrative role.
• Superior verbal and written communication skills; ability to interact professionally with diverse stakeholders.
• Strong skills in Microsoft Office (specifically Excel and Outlook).
• Proven ability to manage high volumes of data and complex orders without sacrificing accuracy.
• Reliability to work on-site at our Stevensville, MD facility.

Preferred Qualifications

• Experience working within a manufacturing, aerospace, maritime, or distribution environment.
• Ability to read basic blueprints or understand technical product specifications.
• Prior experience using ERP systems (e.g., Global Shop Solutions, SAP, or Oracle) and CRM software.
• Associate’s or Bachelor’s degree in Business, Communications, or a related field.

What We Offer

• Medical, dental, and vision insurance for you and your family
• Competitive salary
• Bonus programs
• 401K retirement plan
• Training opportunities
• Tuition reimbursement
• Paid vacation, PTO, and holidays
• Gym reimbursements, and more!

Who We Are

Hydrasearch is a U.S. manufacturer specializing in fluid-transfer and control systems for maritime, aerospace, and defense applications. Since its founding in 1962, Hydrasearch has developed capabilities in hose assemblies, valve fittings, and customer machined parts, often to meet MIL-SPEC and naval standards.

Join us

Join us and be a part of a team that values your contributions and supports your goals!

We do not provide sponsorships to work in the United States.

The Dixon Group is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices and laws. Accordingly, to the fullest extent required by applicable law, The Dixon Group strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons.