Client Service Specialist

RiseMe; Stevensville (MD); On-site; USD 29,000 - 36,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Competitive salary

401K retirement plan

Paid vacation, holidays

Job summary

Hydrasearch is seeking a Client Service Specialist to join our Stevensville, MD team. The role emphasizes customer service and inside sales support, including order entry, quotations, stock requests, and inquiries.

You will bridge customers with production and engineering to ensure accurate fulfillment and post-delivery support. Ideal candidates have 2–3 years in customer service or admin, strong communication skills, and proficiency with Microsoft Office.

Qualifications

• High School Diploma or equivalent is required.
• 2–3 years in a professional customer service or administrative role.
• Superior verbal and written communication skills; ability to interact professionally with diverse stakeholders.
• Strong skills in Microsoft Office (Excel and Outlook).
• Proven ability to manage high volumes of data and complex orders without sacrificing accuracy.

Responsibilities

• Respond to customer requests for quotes (RFQs) and provide information on product availability and lead times.
• Enter and manage orders within our ERP system, ensuring all technical and compliance specifications are documented.
• Partner with Production, Engineering, and Shipping departments to track order status and resolve potential delays.
• Address and resolve customer concerns regarding shipments, billing, or technical discrepancies with a professional, proactive approach.
• Maintain meticulous customer records and documentation in accordance with our quality management standards.

Skills

Verbal communication

Written communication

Microsoft Office

ERP/CRM familiarity

Detail oriented

Education

High School Diploma or equivalent

Tools

ERP system

CRM software

Job description

Client Service Specialist
Location: 203A Log Canoe Circle Stevensville, MD 21666
Work Hours: 8:00 AM - 5:00 PM, Monday through Friday
Pay Range: $21.00 - $26.00/hour

Hydrasearchis looking for aClient Service Specialistto join our team in Stevensville, MD! The Client Service Specialist will provide customer service and inside sales support for Hydrasearchcustomers. Responsibilities will include order entry, generating quotations, stock requests, and responding to customer inquiries. Strong communication skills with internal and external customers is highly valued. A successful candidate will be highly organized, will be detail oriented, have a professional demeanor and have a positive attitude. In this role, you are more than just a point of contact; you are a solutions provider. You will manage the lifecycle of client interactions, from initial inquiry and technical quoting to order fulfillment and post-delivery support. You will act as the bridge between our customers and our internal production and engineering teams to ensure every requirement is met with accuracy.

AtHydrasearch, we value the contributions of our Military Veterans and proudly employ our nation’s heroes. Veterans are strongly encouraged to apply.

What You'll Do:

• Respond to customer requests for quotes (RFQs) and provide information on product availability and lead times.
• Enter and manage orders within our ERP system, ensuring all technical and compliance specifications are documented.
• Partner with Production, Engineering, and Shipping departments to track order status and resolve potential delays.
• Address and resolve customer concerns regarding shipments, billing, or technical discrepancies with a professional, proactive approach.
• Maintain meticulous customer records and documentation in accordance with our quality management standards.

What We're Looking For:

• High School Diploma or equivalent is required.
• Minimum of 2–3 years in a professional customer service or administrative role.
• Superior verbal and written communication skills; ability to interact professionally with diverse stakeholders.
• Strong skills in Microsoft Office (specifically Excel and Outlook).
• Proven ability to manage high volumes of data and complex orders without sacrificing accuracy.
• Reliability to work on-site at our Stevensville, MD facility.

Preferred Qualifications:

• Experience working within a manufacturing, aerospace, maritime, or distribution environment.
• Ability to read basic blueprints or understand technical product specifications.
• Prior experience using ERP systems (e.g., Global Shop Solutions, SAP, or Oracle) and CRM software.
• Associate’s or Bachelor’s degree in Business, Communications, or a related field.

What We Offer:

• Medical, dental, and vision insurance for you and your family
• Competitive salary
• Bonus programs
• 401K retirement plan
• Training opportunities
• Tuition reimbursement
• Paid vacation, PTO, and holidays
• Gym reimbursements, and more!

Who We Are:

Hydrasearchis a U.S. manufacturer specializing in fluid-transfer and control systems for maritime, aerospace, and defense applications. Since its founding in 1962,Hydrasearchhas developed capabilities in hose assemblies, valve fittings, and customer machined parts, often to meet MIL-SPEC and naval standards.

Join us and be a part of a team that values your contributions and supports your goals!

We do not provide sponsorships to work in the United States.

The Dixon Group is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices and laws. Accordingly, to the fullest extent required by applicable law, The Dixon Group strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons.

The Dixon Group is committed to protecting the privacy rights of its employees and job applicants to the fullest extent required by applicable law. To that end, personal information will be collected solely for those legitimate business purposes recognized by law, and then maintained in a manner consistent with all applicable laws and regulations pertaining to document retention requirements. The Dixon Group does not sell personal information to third parties, and does not share such personal information with third parties except when authorized by law to do so (e.g., in response to a lawful subpoena; mandatory tax reporting; etc.)

Please contact us at [phone] or [e-mail] if you need help to participate fully in the application process.