Client Service Specialist

Youth & Family Services; Rapid City (SD); On-site; USD 19,000 - 30,000; Part time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Long-term disability

Life insurance

Paid holidays

Paid vacation

Sick leave

401K/retirement plan

Job summary

Youth & Family Services (YFS) in Rapid City, SD is seeking a part-time Client Service Specialist to support intake, referral coordination, and community resources for families facing behavioral health challenges.

The role emphasizes trauma-informed care, confidentiality, and collaboration with a multidisciplinary team. Requires a Bachelor’s degree and relevant experience, plus a valid driver’s license and insurance.

Qualifications

• Bachelor's degree in Social Work, Human Services, Psychology, Counseling, Public Health, Sociology, Education, or related field.
• Minimum of two years of experience working with children, youth, families, or individuals experiencing behavioral health challenges preferred.
• Experience in care coordination, case management, family support, behavioral health, or community health preferred.
• Knowledge of trauma-informed care, child and family system, behavioral health resources, and community service networks.
• Ability to maintain professional boundaries, confidentiality, and accurate documentation.
• Ability to work with people of all socioeconomic and cultural backgrounds.
• Good computer/word processing skills.
• Good interpersonal, organizational and communications skills.
• Current vehicle liability insurance and a valid driver's license required.
• Willingness to submit to random drug and alcohol testing per safety policy.

Responsibilities

• Assist Intake Therapists with receiving referrals, gathering demographic and eligibility information, explaining available services, and facilitating timely access to trauma-informed behavioral health services.
• Assess non-clinical barriers to care, coordinate resources (transportation, childcare, insurance, finances, language access).
• Assist the treatment team by facilitating referrals and linkages to internal programs and external resources.
• Monitor client progress and document contacts and outcomes per agency policies and grant requirements.
• Serve as a resource for families regarding services, treatment processes, and confidentiality practices.
• Assist families in completing forms, obtaining releases of information, and navigating systems.
• Participate in multidisciplinary meetings, case staffing, and care coordination activities.
• Maintain accurate, timely, confidential client records and data entry for QA and reporting.
• Support outreach and community education to build referral partnerships.
• Engage in quality improvement, staff training, and professional development on trauma-informed care.

Skills

Interpersonal skills

Organizational skills

Communication skills

Computer literacy

Education

Bachelor's degree in Social Work, Human Services, Psychology, Counseling, Public Health, Sociology, Education, or related field

Job description

Organization

Youth & Family Services (YFS)

Department

Counseling Center

Position

Client Service Specialist

Status

Part-Time

Reports to

Director of Mental Health and Prevention Services

Location

Rapid City, SD

Work Schedule

Work Days: Monday through Friday

Hours/Week: 20

Non-smoking work environment. Wage DOEQ. E.O.E.

Benefits

YFS strives to provide its employees with top-quality benefits. YFS employees in a full-time status are offered medical, dental, vision, long-term disability, and life insurance as well as multiple paid holidays, paid vacation and sick leave, 401K and retirement/pension options, and more!

Minimum Qualifications

Bachelor's degree in Social Work, Human Services, Psychology, Counseling, Public Health, Sociology, Education, or a related field required. Minimum of two years of experience working with children, youth, families, or individuals experiencing behavioral health challenges, trauma, or social service needs preferred. Experience in care coordinator, case management, family support, behavioral health, or community health preferred. Knowledge of trauma-informed care, child and family system, behavioral health resources, and community service networks. Demonstrated ability to maintain professional boundaries, confidentiality, and accurate documentation. Ability to work with people of all socioeconomic and cultural backgrounds. Good computer/word processing skills. Good interpersonal, organizational and communications skills in working with children, youth, co-workers, parents, and community resources. Current vehicle liability insurance and a valid driver's license required. Willingness to submit to random drug and alcohol testing in accordance with performance standards and the Substance Abuse/Misuse Policy for Safety Sensitive Positions & Employees Driving Children.

Essential Functions

• Assist Intake Therapists with receiving referrals, gathering demographic and eligibility information, explaining available services, and facilitating timely access to trauma-informed behavioral health services.

• Assess non-clinical barriers to care, which may include transportation, childcare, insurance, financial hardship, language access, and other social determinants of health, and coordinate appropriate resources.

• Assist the treatment team as needed by facilitating referrals and linkages to internal programs and external community resources, including healthcare, education, housing, food assistance, victim services, legal resources, and other supportive services.

• Monitor client progress related to service engagement and follow-up activities, documenting contacts and outcomes in accordance with agency policies and grant requirements.

• May serve as a resource for families regarding available services, treatment processes, community resources, client rights, and confidentiality practices.

• Assist families in completing required forms, obtaining releases of information, and navigating healthcare, insurance, and social service systems.

• Participate in multidisciplinary team meetings, case staffing, and care coordinator activities to support integrated service delivery.

• Maintain accurate, timely, and confidential client records, data entry, and documentation necessary for quality assurance, program evaluation, and grant reporting.

• Support outreach activities and community education efforts to increase awareness of trauma-informed services and strengthen referral partnerships.

• Participate in quality improvement initiatives, staff training, and ongoing professional development related to trauma-informed care, child development, and evidence-based engagement practices.

Additional Functions

Act in accordance with purpose, philosophy, values, goals, policies, and procedures of YFS. Promote and support all YFS programs and services. Perform other duties as assigned in support of youth Trauma Center operations. Maintain a clean, safe, healthy, and organized environment for staff and families. Must learn and execute emergency preparedness plan and be responsive to emergencies that may arise.

Environmental Functions

Perform duties at large in the community within school/service provider facilities. Requires flexibility for agency travel as needed to meet service delivery requirements; travel frequency will vary based on organizational needs. Flexible work schedule. Ability to lift up to 50 lbs.