Client Service Specialist

Csbbankonline; Auburn (IN); On-site; USD 1,932,000 - 2,752,000; Full time

Benefits offered by this job

Competitive wages

Medical, dental, and vision plans

HSA contributions

Parental leave

Holidays, vacation, and sick time

Life, AD&D, LTD insurance

401(k) with company match & ESOP

Childcare assistance

Professional development

Job summary

Community State Bank seeks a Client Service Specialist to deliver exemplary client service while performing frontline banking transactions. You will present banking products to meet customer needs and maintain accurate cash handling in a busy retail branch.

The role requires high school education, 1–2 years of retail banking experience, and strong communication. Occasional travel to other branches may be needed; salary starts around the posted rate with opportunities for advancement.

Qualifications

• High school diploma required.
• 1–2 years retail banking experience preferred.
• Excellent communication skills.
• Ability to type at least 40 wpm.
• Proficiency with Microsoft Office; fluent English.
• Willingness to travel between branches occasionally.

Responsibilities

• Provide exceptional client service and frontline banking transactions.
• Promote banking products and services to meet client needs.
• Maintain accuracy in cash handling and transactions.
• Adhere to banking regulations and branch procedures.
• Collaborate with team and support branch operations.

Skills

Verbal & written comm

Typing 40 wpm

MS Office

Fluent English

Travel between branches

Education

High school diploma

Tools

Microsoft Office

Job description

Look no further!
At Community State Bank, we value employees for their individual uniqueness, as we know that each staff member has something wonderful to add to our company. Our teams work well together because we all embrace our core values of integrity, communication, respect, encouragement, accountability, trust, and equality. We provide exceptional service to our clients as well as a rich and rewarding environment for our staff.

CSB offers a comprehensive benefits package for full-time employees that includes:

• Competitive wages
• Medical, dental, and vision plans
• Company-paid Health Savings Account contributions
• Paid parental leave
• Paid holidays, vacation, and sick time
• Company-paid life, AD&D, and Long-Term Disability insurance
• Retirement plan including 401(k) with company match and ESOP with immediate vesting
• Voluntary life, accident, and Short-Term Disability insurance
• And more!

CSB offers a comprehensive benefits package for full-time employees that includes:

• Competitive wages
• Medical, dental, and vision plans
• Company-paid Health Savings Account contributions
• Paid parental leave
• Paid holidays, vacation, and sick time
• Tuition reimbursement
• Company-paid life, AD&D, and Long-Term Disability insurance
• Retirement plan including 401(k) with company match and ESOP with immediate vesting
• Childcare assistance
• Voluntary life, accident, and Short-Term Disability insurance
• Professional development opportunities
• And more!

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Position:Client Service Specialist

Location: Auburn, IN

Remote Status: On-Site

Job Id:227

# of Openings:1

Community State Bank is seeking a Full-Time Client Service Specialist (approx. 36-40 hours per week) to join our dynamic Retail Banking team at our Auburn, Indiana location. Candidates must have availability to work Monday through Friday from 8am to 5:30pm and Saturdays from 8am to 12:30pm (Saturdays are generally on a rotation). Prior retail banking experience is strongly preferred. Starting pay for this position is $17.00 per hour with training provided to advance within the role/department.

Job Title:

Client Service Specialist

Reports To:

Client Service Manager

Supervises:

None

Division:

Retail

FLSA Classification:

Non-Exempt

Pay Rate:

Hourly

Position Purpose:

The Client Service Specialist (CSS) position is a front-line (teller) position. The CSS position will be responsible for providing exceptional client service while handling front-line banking transactions and inquiries, as well as offering products and services to clients to fulfill their financial needs.

Job Requirements

Education: A high school diploma or equivalent required.

Experience: A minimum of 1-2 (one to two) years of Retail banking experience is strongly preferred.

Skills: Professional verbal and written communication skills; ability to type at least 40 wpm; proficiency with Microsoft Office software such as Word, Excel, PowerPoint, and Outlook; fluent communication in the English language; ability to travel occasionally between Bank locations as needed.

CSB Cultural Expectations

• Commit to learning, integrating, and modeling CSB’s ‘I CREATE’ core values: Integrity, Communication, Respect, Encouragement, Accountability, Trust, and Equality
• Align to bank-wide vision, mission, and business objectives
• Commit to continuous personal and professional growth in the areas of teamwork, client service, and job specific competencies

General Job Duties

• Practice an exceptional standard of client service/hospitality
• Maintain a “client first” approach for both external and internal customers
• Create an observably positive experience for clients
• Work with teammates to create a collaborative environment in serving the customer
• Support and celebrate teammates’ growth
• Adhere to schedule (timeliness)
• Maintain a positive attitude of helping other team members, inside and outside of the branch with consideration of the ever-changing landscape of staffing, training, and process improvement
• Be willing to ask questions in order to balance the risk to the bank and meeting customer needs
• Exhibit a strong commitment to accuracy and attention to detail in transactions, cash drawer management, confidentiality, and client account maintenance
• Demonstrate the strong communication skills and practices necessary for interactions with customers, the Client Service Manager, the Branch Manager, and colleagues
• Exhibit a willingness to ask for help when necessary and offer it when needed
• Accurately and efficiently perform all basic client service transactions, including deposits, withdrawals, payments, cashier’s checks, money orders, check cashing, etc.
• Adhere to signing and transaction authority limits, branch security requirements, cash handling security procedures, and dual control procedures
• Learn signs of fraud and watch for fraudulent cash and transaction activity in order to protect the bank and clients
• Know and comply with all applicable banking regulations and related procedures, including Reg CC, Reg B, Reg P, Bank Secrecy Act, etc.

Physical Demands

• Frequent sedentary work that primarily involves sitting/standing for extended periods
• Frequent repetitive motions that include the hands and/or fingers
• Constant reaching with hands and arms
• Constant operation of a computer and other office productivity machinery, such as a calculator, copy machine, phone
• Constant written and verbal communication with others to exchange information
• Constant state of awake and alertness
• Occasional stooping, kneeling, or crouching
• Frequently speaking and listening to coworkers and clients both in person and on the phone
• Constant in-person attendance at job site
• Occasional travel to a branch or client location
• Occasional lifting of up to 30 pounds
• Occasional exposure to adverse weather conditions
• Constant exposure to moderate office noise levels in a group setting

Community State Bank provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.