Client Service Specialist

ameriprise; Allentown (Lehigh County); On-site; USD 52,000 - 65,000; Full time

Benefits offered by this job

Ten vacation days

Personal days

Sick days

Annual bonus potential $2,500

Year-end bonus potential $2,500

13 paid holidays

Simple IRA after 1 year

Medical benefits (employee share)

Job summary

Ameriprise Financial is seeking a Client Services Specialist to act as the primary relationship manager for existing clients and ensure an exceptional client experience. You will support advisors in wealth management services, coordinate onboarding, and maintain CRM data with meticulous attention to detail.

The role emphasizes client-focused service, organization, and the ability to manage multiple tasks while maintaining confidentiality and discretion across client information.

Qualifications

• Minimum 2 years in the financial services industry.
• Minimum 2 years of client service or relationship management experience.
• Excellent verbal and written communication with ability to explain complex topics clearly.

Responsibilities

• Serve as the first point of contact for client inquiries via phone, email, and secure messaging.
• Provide exceptional service and support to clients, ensuring timely responses and issue resolution.
• Build positive relationships with clients and support the firm's high-touch client experience.
• Coordinate client communications and follow-up activities.
• Facilitate the onboarding process from engagement through account setup.

Skills

Communication Skills

Time Management

Organizational Skills

Attention to Detail

Discretion & Confidentiality

Independent Work

Tools

CRM systems

Microsoft Office

Job description

At Ameriprise Financial, we're not just in the business of helping clients with their financial goals - we also help our advisors and employees reach their true potential by embracing an inclusive and collaborative culture. We celebrate the unique qualities and reward the contributions of our talented, passionate employees. If you're motivated and want to work for a strong, ethical company that cares about you and your community, take the next step with Ameriprise Financial.

This position is with an Ameriprise Financial Franchise owner.

Job Description

The Client Services Specialist serves as a primary relationship manager for existing clients and plays a critical role in ensuring an exceptional client experience. This position is responsible for managing ongoing client service needs, preparing for client meetings, coordinating follow-up activities, maintaining workflow systems, and supporting advisors in delivering comprehensive wealth management services. The ideal candidate is client-focused, highly organized, detail-oriented, and committed to delivering proactive, responsive service.

Responsibilities and Time Allocation

Will change over time to meet the needs of the practice and can include other duties as assigned by the advisor.

Client Relationship Management

• Serve as the first point of contact for client inquiries via phone, email, and secure messaging.
• Provide exceptional service and support to clients, ensuring timely responses and issue resolution.
• Build positive relationships with clients and support the firm's commitment to delivering a high-touch client experience.
• Coordinate client communications and follow-up activities.

Client Onboarding

• Facilitate the new client onboarding process from initial engagement through account setup.
• Create and configure client access to secure client portals and technology platforms, including OmniView.
• Prepare and send welcome packages, onboarding instructions, and required client communications.
• Track onboarding progress and ensure all required documentation is completed accurately and promptly.
• Coordinate with advisors and operations staff to ensure seamless onboarding experience.

CRM Administration & Data Management

• Maintain accurate and up-to-date client records within the CRM system.
• Enter and update client information, meeting notes, service activities, and workflow tasks.
• Monitor data integrity and conduct periodic audits of client records.
• Support workflow management and help ensure client service requests are completed on time.
• Generate reports and assist with tracking client service metrics.

Client Meeting Preparation & Follow-Up

• Prepare for client meetings by gathering required information, generating reports, and preparing necessary forms and documentation.
• Coordinate meeting logistics and ensure advisors have all relevant materials prior to meetings.
• Document meeting notes, action items, and client requests.
• Manage post-meeting follow-up activities and ensure all outstanding items are completed accurately and on time.
• Track progress of client service requests and communicate status updates as needed.

Qualifications

Required

• Minimum 2 years of experience in the financial services industry.
• Minimum 2 years of client service or relationship management experience.
• Excellent verbal and written communication skills with the ability to explain complex topics clearly.
• Strong time management, organizational, and prioritization skills.
• Ability to work independently while managing multiple deadlines and responsibilities.
• Demonstrated attention to detail and commitment to quality.
• Ability to maintain confidentiality and exercise discretion with sensitive client information.

Preferred

• Experience working within a wealth management, financial planning, or investment advisory environment.
• Familiarity with CRM systems and workflow management tools.
• Intermediate proficiency with Microsoft Office Suite, including Word, Excel, Outlook, and PowerPoint.
• Strong technical aptitude and ability to learn firm-specific software and systems.
• Experience supporting client account maintenance and investment operations.

Core Competencies

• Client Focus
• Relationship Management
• Organizational Excellence
• Attention to Detail
• Effective Communication
• Problem Solving
• Process Improvement
• Accountability
• Team Collaboration
• Professional Judgment

Benefits Included

• Ten (10) vacation days
• Five (5) personal days
• Three (3) sick days
• Potential annual bonus of $2,500 (paid quarterly)
• Potential year-end bonus of $2,500
• 13 Paid Holidays
• Employer contribution of 2% of salary into a Simple IRA account after one (1) year of employment
• Medical Benefits (currently employee pays 30% of expense, subject to annual review)
• Dental & Vision Benefits
• Full-Time/Part-Time
• Full time

Ameriprise Financial is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity