Client Service Representative - Veterinary Receptionist

Animal Clinic Downtown; Peoria (IL); On-site; USD 23,000 - 24,000; Full time

Benefits offered by this job

Paid time off

401(k) with company match

Medical, vision and dental insurance

Life Insurance with voluntary benefits

Headspace Employee Assistance Program

Job summary

Demanes Animal Hospital in Peoria, IL is seeking a Client Service Representative (CSR) to join our veterinary front desk team. You will be the first and last impression for clients, bridging communication between pet owners and our veterinary staff.

This role emphasizes friendly, efficient front desk operations, appointment scheduling, and handling financial transactions while supporting a compassionate team that treats animals with care.

Qualifications

• High School Diploma or GED required.
• At least 2 years of veterinary clinical experience preferred.
• Experience with Microsoft Office suite.
• Excellent communication and problem-solving skills.
• Ability to handle stressful situations and prioritize tasks.
• Team player with a positive attitude.
• Must be able to lift up to 30 pounds.

Responsibilities

• Greet and welcome visitors and assess needs.
• Handle phone calls and emails and determine urgency.
• Process client check-ins and check-outs, review invoices.
• Communicate visit expectations to clients and assist with pet management.
• Process and document financial transactions accurately.
• Schedule appointments based on clinic needs and patient requirements.
• Manage emergencies and walk-ins; respond to online inquiries.
• Maintain lobby and exam room cleanliness and stock areas.
• Recommend products available to clients.

Skills

Excellent communication

Team player

Ability to handle stressful situations

Lift up to 30 pounds

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Client Service Representative – Veterinary Receptionist

Demanes Animal Hospital | Peoria, IL

Pay Rate: $16.75-$17.50 per hour

Demanes Animal Hospital is seeking a Client Service Representative (CSR) to join our team in Peoria, IL.

CSRs are valuable members of our veterinary team, and we treat them as such. As a CSR, you will be the client’s first and last impression of our hospital. It’s important that all clients feel welcome, safe, and comfortable which is why it takes a special person who can engage with both humans and animals alike with compassion, patience and understanding. The primary responsibility of a CSR is to be efficient in front desk operations while effectively bridging communication between pet owners and our veterinary team.

About Our Hospital:

For more than 30 years, Demanes Animal Hospital has been a trusted part of the Peoria community, providing high-quality, compassionate care in a fast-paced, growing two-doctor practice. We see a diverse caseload of dogs and cats as well as birds, reptiles, and small mammals, giving our technicians and client service team the opportunity to work with a wide variety of patients and cases. With advanced diagnostics, surgery and dentistry, there’s always an opportunity to learn and grow at Demanes. Our highly tenured technical team brings a wealth of experience and a strong sense of teamwork to every case.

If you’re ready to thrive in an environment that encourages learning and continued growth within the profession, we would love to hear from you!

Essential Functions & Responsibilities:

• Greet and welcome each visitor and assess their needs
• Handle incoming phone calls/emails and determine the urgency
• Perform client check-ins and check-outs, including reviewing invoices
• Communicate visit expectations to clients, assist owners with pet management to minimize unsafe situations and client’s stress
• Process and document financial transactions accurately
• Schedule appointments based on client expectations, patient medical requirements and clinic needs
• Manage emergency situations and walk-ins
• Respond to online requests for products, prescriptions or client questions in a timely manner
• Maintain cleanliness in the lobby areas, exam rooms, and general stocking of client or patient areas
• Recommend products available to clients through our facilities

Skills & Qualifications:

• High School Diploma or GED required
• At least 2 years of professional experience in a veterinary clinical setting (CSR, kennel attendant, vet assistant, other), preferred
• Experience with Microsoft Office suite
• Excellent communication skills and the ability to problem solve
• Ability to handle stressful situations and prioritize tasks effectively
• Team player, have patience and maintain a positive attitude
• Must be able to lift up to 30 pounds

Compensation & Benefits:

• Pay Rate: $16.75-$17.50 per hour, depending on experience
• Paid time off & holiday pay
• 401(k) with company match
• Medical, vision and dental insurance with multiple options
• Complimentary Short-Term Disability
• Complimentary Life Insurance with options to purchase additional voluntary benefits for self or family
• Company Sponsored Employee Assistance Program (Headspace)
• Long Term Disability option
• Progyny-Fertility and Family Building Support
• Digital Physical Therapy & Musculoskeletal Programs
• Team Member Discounts for Pet Care
• Referral Bonus Program
• DailyPay on Demand

United Veterinary Care provides equal employment opportunities to all employees and applicants for employment in all job classifications without regard to race, color, religion, age, mental disability, physical disability, medical condition, gender, sexual orientation, genetic information, ancestry, marital status, national origin, veteran status, and other classifications protected by applicable state and local non-discrimination laws.