Client Service Representative (Temporary Full-Time)

Safelite; Lincoln (NE); Remote; USD 20,000 - 29,000; Full time

Job summary

Safelite is hiring for remote customer support roles that handle inbound calls, verify insurance, and guide customers through the glass claim process from home. You will maintain high service standards while handling sensitive information and working within a structured performance-based environment.

The position offers a pay rate of $18.00 per hour with weekly pay and opportunities for bonuses, plus up to $5,250 per year in tuition reimbursement. Training is provided to set you up for success.

Qualifications

• High School Diploma or equivalent (or actively enrolled).
• Previous experience in a contact center or customer service role.
• Able to work in a structured performance-based environment with confidentiality.
• Comfort with computer and telephone systems in a remote setting.

Responsibilities

• Handle inbound calls from customers, policyholders, insurance agents, or auto glass shops using scripted prompts.
• Enter claim data accurately into production systems while on live calls.
• Guide customers through filing a glass claim, building rapport and focusing on their needs.
• Verify customer insurance coverage and communicate details to the customer.
• Assist customers with scheduling repair, replacement, or recalibration services at a Safelite location or non-Safelite shop.
• Resolve customer complaints and provide accurate product and service information.

Skills

Customer service

Communication skills

Empathy

Remote work

Education

High School Diploma or equivalent

Job description

We're known as an auto glass company. We'll help you build a fulfilling career and encourage you to have a life. This posting is for classes starting in January 2027.

Are you looking for a fully remote role where you can assist customers and help turn their days around? We currently have full-time and part-time schedules available (no 3rd shift/overnight availability).

Full‑time resident of one of the following states: You must provide your own equipment (requirements listed below)

100% attendance required during training (Training Monday - Friday for first 3 weeks, training classes are offered from either 9:00 AM - 4:00 PM or 12:00 PM - 7:00 PM eastern time)

WORK FROM HOME REQUIREMENTS

• Personal computer or laptop with Windows 11. (Ethernet cable and the ability to connect directly to your modem (WiFi cannot be used in this position; some computers may not be equipped with an ethernet port and require an adaptor)
• Cell phone capable of downloading app for multifactor authentication and receiving push notifications
• Professionally answers a variety of inbound calls from customers, policyholders, insurance agents, or auto glass shops using scripted prompts.
• Accurately enters claim data into our production systems while on a live phone call.
• Effectively and compassionately guides customers through the process of filing a glass claim by engaging in an authentic conversation that builds rapport and focuses on each customer's specific needs.
• Verifies customer insurance coverage and deductible amounts and communicates the information to the customer.
• Assists customers with scheduling repair, replacement, and/or recalibration services at a Safelite location or at a non-Safelite shop while honoring the customers preference.
• Utilizes systems and resources provided to enhance the overall customer experience.
• Provides solutions to resolve customer complaints and concerns over the course of the call while presenting the most accurate product and service information.
• Must be comfortable working in a highly structured performance-based environment while demonstrating high ethical and confidentiality standards
• Knowledge of computer and telephone systems and the ability to operate those systems with confidence in a remote environment
• The desire to establish rapport and credibility with customers, stores and peers with a caring heart and service mindset
• Has an upbeat personality and can show an authentic willingness to assist our customers
• Previous experience working in a contact center or other customer service role
• High School Diploma or equivalent, or actively enrolled

Pay is $18.00/hour and offers bonus opportunities.

Weekly pay checks!

Up to $5,250 in tuition reimbursement per year.

Paid training and all the tools and resources you'll need to be successful.