Client Service Representative (Temporary Full-Time)

Safelite; North Dakota; Remote; USD 20,000 - 29,000; Full time

Benefits offered by this job

Weekly pay checks

Tuition reimbursement

Paid training

Job summary

Safelite is hiring a remote Customer Service Associate to handle inbound calls from customers, policyholders, insurance agents and auto glass shops. You will guide clients through filing a glass claim, verify coverages, enter data in real time, and schedule repairs while delivering a caring, solution-focused experience.

Training is Monday–Friday for the first 3 weeks with two daily time options in EST. Pay is $18/hour, weekly pay, and up to $5,250 tuition reimbursement per year.

Qualifications

• 100% attendance required during training (Training Monday - Friday for first 3 weeks).
• Must provide own equipment (Windows 11 PC; Ethernet connection; some cases may need adaptor).
• Handles inbound calls using scripted prompts and enters claim data in real time.
• Previous experience in a contact center or customer service role preferred.

Responsibilities

• Answer inbound calls from customers, policyholders, insurance agents and auto glass shops.
• Verify customer insurance coverage and deductible amounts communicated to customer.
• Enter claim data into production systems during live calls.
• Assist customers with scheduling repair, replacement, or recalibration services at Safelite or partner shops.
• Provide solutions to resolve customer concerns with accuracy and empathy.

Education

High School Diploma or equivalent

Job description

We're known as an auto glass company. We'll help you build a fulfilling career and encourage you to have a life. This posting is for classes starting in January 2027.

Are you looking for a fully remote role where you can assist customers and help turn their days around? We currently have full-time and part-time schedules available (no 3rd shift/overnight availability).

Full‑time resident of one of the following states: You must provide your own equipment (requirements listed below)

Attendance and Training

• 100% attendance required during training (Training Monday - Friday for first 3 weeks, training classes are offered from either 9:00 AM - 4:00 PM or 12:00 PM - 7:00 PM eastern time)

Work from Home Requirements

• Personal computer or laptop with Windows 11. (Ethernet cable and the ability to connect directly to your modem (WiFi cannot be used in this position; some computers may not be equipped with an ethernet port and require an adaptor)
• Cell phone capable of downloading app for multifactor authentication and receiving push notifications
• Professionally answers a variety of inbound calls from customers, policyholders, insurance agents, or auto glass shops using scripted prompts.
• Accurately enters claim data into our production systems while on a live phone call.
• Effectively and compassionately guides customers through the process of filing a glass claim by engaging in an authentic conversation that builds rapport and focuses on each customer's specific needs.
• Verifies customer insurance coverage and deductible amounts and communicates the information to the customer.
• Assists customers with scheduling repair, replacement, and/or recalibration services at a Safelite location or at a non-Safelite shop while honoring the customers preference.
• Utilizes systems and resources provided to enhance the overall customer experience.
• Provides solutions to resolve customer complaints and concerns over the course of the call while presenting the most accurate product and service information.
• Must be comfortable working in a highly structured performance-based environment while demonstrating high ethical and confidentiality standards
• Knowledge of computer and telephone systems and the ability to operate those systems with confidence in a remote environment
• The desire to establish rapport and credibility with customers, stores and peers with a caring heart and service mindset
• Has an upbeat personality and can show an authentic willingness to assist our customers
• Previous experience working in a contact center or other customer service role
• High School Diploma or equivalent, or actively enrolled

Pay & Benefits

• Pay is $18.00/hour and offers bonus opportunities.
• Weekly pay checks!
• Up to $5,250 in tuition reimbursement per year.
• Paid training and all the tools and resources you'll need to be successful.