Client Service Representative (Temporary Full-Time)

Safelite; Clifton (TX); Remote; USD 20,000 - 29,000; Full time

Benefits offered by this job

Weekly pay checks

Tuition reimbursement

Paid training and tools

Job summary

Safelite is seeking a remote customer service advocate to support inbound calls, verify insurance and guide glass-claim processes. This role requires strong communication, data entry accuracy, and a compassionate approach to customers while navigating scripted prompts.

Training is provided, with paid sessions and access to all necessary tools. Weekly pay and a tuition reimbursement program of up to $5,250 annually complement the position.

Qualifications

• High School Diploma or equivalent, or actively enrolled.
• Previous experience working in a contact center or other customer service role.
• Comfort with a highly structured, performance-based remote environment.

Responsibilities

• Professionally answers a variety of inbound calls from customers, policyholders, insurance agents, or auto glass shops using scripted prompts.
• Accurately enters claim data into our production systems while on a live phone call.
• Guides customers through filing a glass claim and builds rapport for each customer's needs.
• Verifies customer insurance coverage and deductible amounts and communicates details.
• Assists customers with scheduling repair, replacement, or recalibration services at a Safelite location or non-Safelite shop.
• Uses provided systems to enhance the overall customer experience.
• Provides solutions to resolve complaints and concerns while sharing accurate product information.
• Works in a structured, confidential environment with strong ethics.

Education

High School Diploma or equivalent

Job description

We're known as an auto glass company. We'll help you build a fulfilling career and encourage you to have a life. This posting is for classes starting in January 2027.

Are you looking for a fully remote role where you can assist customers and help turn their days around? We currently have full-time and part-time schedules available (no 3rd shift/overnight availability).

Full‑time resident of one of the following states: You must provide your own equipment (requirements listed below)

Attendance and Training

• 100% attendance required during training (Training Monday - Friday for first 3 weeks, training classes are offered from either 9:00 AM - 4:00 PM or 12:00 PM - 7:00 PM eastern time)

Work from Home Requirements

• Personal computer or laptop with Windows 11. (Ethernet cable and the ability to connect directly to your modem (WiFi cannot be used in this position; some computers may not be equipped with an ethernet port and require an adaptor)
• Cell phone capable of downloading app for multifactor authentication and receiving push notifications
• Professionally answers a variety of inbound calls from customers, policyholders, insurance agents, or auto glass shops using scripted prompts.
• Accurately enters claim data into our production systems while on a live phone call.
• Effectively and compassionately guides customers through the process of filing a glass claim by engaging in an authentic conversation that builds rapport and focuses on each customer's specific needs.
• Verifies customer insurance coverage and deductible amounts and communicates the information to the customer.
• Assists customers with scheduling repair, replacement, and/or recalibration services at a Safelite location or at a non-Safelite shop while honoring the customers preference.
• Utilizes systems and resources provided to enhance the overall customer experience.
• Provides solutions to resolve customer complaints and concerns over the course of the call while presenting the most accurate product and service information.
• Must be comfortable working in a highly structured performance-based environment while demonstrating high ethical and confidentiality standards
• Knowledge of computer and telephone systems and the ability to operate those systems with confidence in a remote environment
• The desire to establish rapport and credibility with customers, stores and peers with a caring heart and service mindset
• Has an upbeat personality and can show an authentic willingness to assist our customers
• Previous experience working in a contact center or other customer service role
• High School Diploma or equivalent, or actively enrolled

Pay & Benefits

• Pay is $18.00/hour and offers bonus opportunities.
• Weekly pay checks!
• Up to $5,250 in tuition reimbursement per year.
• Paid training and all the tools and resources you'll need to be successful.