Client Service Representative (Temporary Full-Time)

ConnectAmerica, LLC; Charleston (WV); Remote; USD 32,000 - 42,000; Full time

Job summary

Connect America is seeking a Customer Service Representative to act as the liaison between our company and current or potential clients. You will identify customer needs, research issues, and provide solutions while maintaining high satisfaction.

The role supports a heavy call volume and requires strong communication and record-keeping skills. Responsibilities include knowing all services and equipment, meeting targets, and working either independently or with a team.

Qualifications

• 6 months to one year of customer service experience
• Strong phone and verbal communication skills
• Strong computer proficiency with Microsoft Excel, Word and Outlook
• High School Graduate or General Education Degree (GED)

Responsibilities

• Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
• Have knowledge on all services and equipment offered by company
• Meet all call and appointment target expectations
• Keep records of all contacts in Company database’s
• Analytical- Ability to communicate in writing clearly and concisely
• Creative - Ability to think outside the box
• Emotional intelligence - Ability to understand his or her own emotions and the emotions of others
• Excellent customer service and people skills and must be able to work independently or with a team

Job description

Connect America and our family of brands, including Lifeline, have helped aging individuals and at-risk populations live safely and independently in their homes for more than 40 years. As North America’s largest independent provider of connected care, we deliver a growing portfolio of innovative technologies that help bridge the gap between healthcare providers, individuals, and their care partners. Our easy-to-use solutions support health and safety in a way that leads to enhanced quality of life, earlier interventions, reduced hospitalizations and peace of mind for an estimated 10 million lives every year. Our award-winning customer service team has received the Best Service Award from Today’s Caregiver. At Connect America, we treat all our customers and team members ethically and respectfully, creating relationships built on trust. We work as supportive team members, developing customer solutions in a collaborative manner.

THIS CAN BE 100% REMOTE!!

Customer Service Representatives are the liaison between our Company and its current and potential clients. The Customer Service representative will be able to accept ownership for effectively solving all customer issues, complaints and inquires; keeping customer satisfaction at the core of every decision and action. Customer Service Representative also provide a variety of other duties, which may include special projects related to department needs.

Key Responsibilities

• Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
• Have knowledge on all services and equipment offered by company
• Meet all call and appointment target expectations
• Keep records of all contacts in Company database’s
• Analytical- Ability to communicate in writing clearly and concisely.
• Creative - Ability to think outside the box.
• Emotional intelligence - Ability to understand his or her own emotions and the emotions of others.
• Excellent customer service and people skills and must be able to work independently or with a team

Qualifications

• Must have 6 months to one year of customer service experience (heavy phone volume and data entry strongly preferred)
• Strong phone and verbal communication skills
• Strong computer proficiency with Microsoft Excel, Word and Outlook
• High School Graduate or General Education Degree (GED)