Client Service Representative - Tacoma, WA

Commencement Bay Animal Hospital; Tacoma (WA); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

401(k) matching

Roth Retirement Savings Plan

Flexible Spending Account (full-time)

529 Savings Plan

Tuition Support Program (full-time)

Referral bonus program

Job summary

Commencement Bay Animal Hospital is seeking an Experienced Client Service Representative to join our busy veterinary practice in Tacoma. This full-time CSR role offers a four-day workweek, weekends off, and a supportive environment focused on client and patient care.

You will handle front-desk duties, triage communications, and coordinate appointments while collaborating with veterinarians and staff. We provide competitive hourly pay ($18.00–$22.00), 401(k) matching, tuition support, insurance

Qualifications

• High school diploma or GED required.
• At least 1 year in a healthcare customer-service role.
• Veterinary experience preferred.

Responsibilities

• Serve as the primary point of communication for clients throughout their experience with the hospital.
• Provide friendly, professional, and compassionate customer service in person and over the phone.
• Schedule and coordinate appointments accurately and efficiently.
• Ask questions, gather information, and relay details clearly to the medical team.
• Manage client communications using strong verbal and written communication skills.
• Collaborate with veterinarians, technicians, and front desk team members.

Skills

Customer service

Communication

Teamwork

Scheduling

Outlook

Education

High school diploma or GED

Tools

AVImark

Microsoft Outlook

Job description

Who we are

Commencement Bay Animal Hospital is Hiring an Experienced Client Service Representative!

Position DetailsRole: Experienced Client Service Representative (CSR)Status: Full-timeSalary: $18.00–$22.00 per hourSchedule: Four days per week, Monday through Friday, with weekends off; scheduling flexibility is required

Benefits Highlights

Financial Rewards that Grow with You: Competitive hourly compensation, retirement savings options, tuition support, and referral bonuses

Wellness & Peace of Mind: Health and supplemental insurance options, Sick Time / Paid Time Off, and employee pet-care discounts

Professional Growth & Recognition: Mentorship, cross-training, professional development, continuing education support, and quarterly team rewards

Lifestyle Perks You’ll Appreciate: Four-day workweek, weekends off, supportive leadership, and a workplace that values work-life balance

Are you an experienced customer service professional who thrives in a busy healthcare environment and loves helping people and their pets? Commencement Bay Animal Hospital would love to meet you!

Commencement Bay Animal Hospital is a growing veterinary practice built around compassion, education, communication, and a shared mission of helping people and their pets. Our strong leadership team places a meaningful emphasis on mentorship, training, and supporting team members as they grow.

Our hospital provides both general practice and urgent care services, giving our Client Service Representatives the opportunity to work in a dynamic environment and develop knowledge across multiple areas of the hospital. We’re looking for someone who brings exceptional customer service skills, an upbeat attitude, strong interpersonal abilities, and a genuine desire to contribute to a positive team culture.

Why Our Client Service Representatives Love It Here

• Four-day full-time workweek with weekends off
• Supportive leadership team focused on mentorship, training, and communication
• Opportunities to cross-train in different areas of the hospital
• Combination of general practice and urgent care services
• Team members selected for their commitment to patient care and compassionate service
• Professional development and continuing education opportunities
• Workplace culture that values positivity, collaboration, and work-life balance
• A meaningful role helping pets and the people who love them

WhatOur Client Service Representatives Do

• Serve as a primary point of communication for clients throughout their experience with the hospital
• Provide friendly, professional, and compassionate customer service in person and over the phone
• Schedule and coordinate appointments accurately and efficiently
• Ask appropriate questions, gather information, and relay details clearly to the medical team
• Manage client communications using strong verbal and written communication skills
• Work with multi-line phone systems, email, and veterinary practice software
• Support basic triage communication and learn to identify situations that may require urgent attention
• Use basic veterinary terminology and knowledge of common animal medical concerns when communicating with clients
• Collaborate closely with veterinarians, technicians, and fellow client service team members
• Maintain a professional, positive, and organized front desk environment
• Follow established hospital processes and communication standards
• Contribute to a workplace where team members can have fun, stay positive, and enjoy the work they do

What You’ll Bring

• High school diploma or GED
• At least one year of experience in a customer service representative or reception role within a healthcare setting
• Veterinary experience is preferred
• Exceptional verbal and written communication skills
• Strong customer service and interpersonal abilities
• Positive, upbeat, and goal-oriented approach to work
• Scheduling flexibility
• Ability to stay calm, organized, and professional in a busy veterinary environment
• Basic understanding of veterinary terminology and animal medical concerns
• Willingness to learn more about veterinary triage and hospital operations
• Familiarity with multi-line phone systems and Microsoft Outlook preferred
• Experience with AVImark veterinary software preferred
• Ability to work collaboratively and contribute to a positive team culture

The Extras You’ll Actually Feel

• A four-day workweek that gives you more time outside the hospital
• Weekends off
• Mentorship and training from a strong leadership team
• Cross-training that helps you build a broader understanding of veterinary medicine
• Opportunities to grow your communication, triage, and client-service skills
• A team that values both excellent patient care and the client experience
• A positive environment where your personality and ideas are welcome

Benefits You Can’t Beat

Financial Benefits

• Competitive compensation of $18.00–$22.00 per hour
• 401(k) matching & Roth Retirement Savings Plan
• Flexible Spending Account (full-time only)
• 529 Savings Plan
• Tuition Support Program (full-time only)
• Referral bonus program

Wellness Benefits

• Health insurance, including medical, dental, and vision (full-time only)
• Supplemental insurance options, including accident, critical illness, hospital, short- and long-term disability, legal plan, and life insurance (full-time only)
• Sick Time / Paid Time Off
• Free or discounted lab work for employee pets
• Pet discounts on services and products
• Pet food discount program

Workplace Benefits

• Quarterly Team Rewards Bonus Program
• Professional development opportunities
• Continuing education allowance
• Uniform allowance
• Mentorship and cross-training opportunities

Lifestyle Benefits

• Four-day workweek
• Weekends off
Six paid holidays (full-time only)
• Employee Assistance Program
• Employee discount program

Join Our Team!

At Commencement Bay Animal Hospital, we believe compassionate care extends to our patients, our clients, and our team. If you’re an experienced Client Service Representative who values communication, teamwork, learning, and exceptional service, we’d love to hear from you.

Join our team and help us continue making a meaningful difference for pets and the people who care for them.

Diversity, equity, inclusion, and belonging are core values at Commencement Bay Animal Hospital and Vetcor. We are committed to building and sustaining an inclusive and equitable working and learning environment for all employees. Every team member enriches our workplace by bringing different perspectives and experiences, and we are committed to creating a culture where employees can be their authentic selves, feel a true sense of belonging, and are empowered to reach their highest potential.