Client Service Representative, Per Diem

Ethos Veterinary Health; City of Little Falls (NY); On-site; USD 30,000 - 33,000; Part time

Job summary

The Animal Eye Center of NJ in Little Falls, NJ is seeking a compassionate Client Service Representative for a per diem/temporary contract to support clinic operations and warmly welcome our guests.

Responsibilities include educating clients and referring veterinarians, coordinating appointments, handling reminders and follow-ups by phone and email, and maintaining accurate client/pet records with meticulous attention to data entry.

Qualifications

• High school diploma or equivalent.
• 1 year of customer service experience in the veterinary or human medical field.
• Familiarity with payment collection processes.
• Experience managing multi-line phone systems.
• Proven ability to maintain high accuracy in data entry.
• Fluent English skills (speaking & reading) are required for the role.

Responsibilities

• Educate and support clients and referring veterinarians over the phone and in person.
• Assist clients in scheduling appointments at hospital, ensuring a seamless and efficient process.
• Handle reminder and follow-up communications with finesse, utilizing both phone and email to keep clients informed and engaged.
• Accurately update and maintain client/pet records and files, ensuring a meticulous approach to detail.

Skills

Exceptional First Impressions

Adaptability

Customer Service Excellence

Flexibility

Education

High school diploma or equivalent

Tools

Multi-line phone systems

Job description

Client Service Representative, Per Diem
$22-$24/hr. | Animal Eye Center of New Jersey| Little Falls, NJ

Are you a compassionate, enthusiastic “people person” with a love for animals? Do you thrive in a dynamic environment where every day brings new challenges and opportunities to make a difference? If so, The Animal Eye Center of NJ in Little Falls, NJ, wants YOU to be our next Client Service Representative.

The Animal Eye Center of NJ is an AAHA-accredited facility that utilizes state-of-the-art equipment and gold-standard diagnostic methods to address all of your pet’s ophthalmic needs. Our distinguished professional, technical, and administrative support teams are known for their quality care, communication, and compassion throughout the treatment process. The AEC veterinary team, featuring our board-certified veterinary ophthalmologist, is highly skilled and maintains an admired reputation for medical excellence.

Compensation

• $22 - $24/hr., based on experience

Schedule

• Per Diem/Temporary Contract
  • Monday - Friday
  • 8 hour shifts

Job Description

As a Client Service Representative, you will play a crucial role in supporting our clinic operations while welcoming and assisting our guests.

Responsibilities Include (but not limited to):

• Educate and Support : Inform clients and referring veterinarians about our comprehensive services and provide compassionate support over the phone and in person.
• Appointment Coordination : Assist clients in scheduling appointments at hospital, ensuring a seamless and efficient process.
• Communication Mastery : Handle reminder and follow-up communications with finesse, utilizing both phone and email to keep clients informed and engaged.
• Record Keeping : Accurately update and maintain client/pet records and files, ensuring a meticulous approach to detail.

What We’re Looking For

• Exceptional First Impressions : Are you the person who effortlessly leaves a positive and lasting first impression? We want you! The ideal candidate will possess outstanding communication and customer service skills, ensuring our clients and referring veterinarians feel valued and supported.
• Adaptability and Multitasking : In our fast-paced environment, versatility is key. If you thrive on multitasking and can navigate unexpected situations with ease, you’re the problem solver we’re looking for.
• Customer Service Excellence : If you’ve excelled in customer service, you know the importance of building positive relationships. Your ability to provide outstanding service aligns seamlessly with our commitment to delivering an exceptional client experience.
• Flexibility and Adaptability : Be a team player who thrives in a collaborative environment, adapting to situations where protocols may not apply and handling unanticipated tasks with grace.

Qualifications:

• High school diploma or equivalent.
• 1 year of customer service experience in the veterinary or human medical field.
• Familiarity with payment collection processes.
• Experience managing multi-line phone systems.
• Proven ability to maintain high accuracy in data entry.
• Fluent English skills (speaking & reading) are required for the role; fluency in multiple languages a plus!

Nearby Communities

AEC attracts Veterinary Professionals from throughout Northern New Jersey and the New York metropolitan area, including:

• Little Falls, NJ
• Wayne, NJ
• Clifton, NJ
• Totowa, NJ
• Montclair, NJ
• West Orange, NJ
• Livingston, NJ
• Verona, NJ
• Caldwell, NJ
• Cedar Grove, NJ
• Fairfield, NJ
• Woodland Park, NJ
• Parsippany, NJ
• Morristown, NJ
• East Hanover, NJ
• Jersey City, NJ
• Hoboken, NJ
• Newark, NJ
• Staten Island, NY
• Manhattan, NY
• Brooklyn, NY

About Ethos Veterinary Health

Ethos Veterinary Health, part of the NVA Group, is where you come to practice world-class medicine, and help shape what veterinary care becomes next. Across our network of 140 specialty and emergency hospitals, science moves forward, standards are elevated, and innovation is put into practice every day. You’ll work alongside respected veterinary leaders in academic-caliber hospitals designed for learning, teaching, and discovery. Here, mentorship is a two-way street. You’ll share your expertise, learn from others, and continue to grow, clinically, professionally, and personally. At Ethos, you inspire hope, deliver exceptional care, and pursue veterinary medicine at its highest level, together.

Equal Opportunity Employer

Ethos is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided based on qualifications, competence, merit, and business need_