Client Service Representative, Montgomery, Alabama

suvetocareers; Montgomery (AL); On-site; USD 1,653,000 - 2,204,000; Part time

Job summary

Montgomery Veterinary Associates is seeking a part-time Client Services Representative to join our team and support doctors and staff. The role focuses on delivering high-quality client service and smooth front desk operations in the Montgomery area.

Candidates should be able to communicate effectively, multi-task across administrative duties, and work well in a team environment within a veterinary hospital network.

Qualifications

• High School Diploma or equivalent required.
• Must be computer literate; basic computer skills with ability to navigate new software.
• Excellent communication skills.
• Ability to multi-task.
• Ability to work well within a team environment.

Responsibilities

• Greet clients at front desk, check patients in/out, schedule rechecks, sign visitors and vendors in.
• Know vaccination protocol and common veterinary terms.
• Oversee the clinic flow.
• Assist clients with euthanasia paperwork and aftercare process.
• Discuss payment options with clients.
• Perform daily administrative duties: respond to client texts/emails, email medical records, process medication requests, distribute mail and client/doctor correspondence.
• Maintain knowledge of extension numbers to reach staff across the network.
• Assist in emergencies by expediting calls to triage staff.
• Perform other duties as assigned.

Skills

Excellent communication

Team player

Multi-tasking

Education

High School Diploma

Job description

Montgomery Veterinary Associates, part of the Suveto network of hospitals,is looking for an experiencedpart-time Client Services Representative to join our Team! We are proud to serve the Montgomery, Alabama area for everything pet related.

At MVA, our singular goal is to provide compassionate medicine of the highest quality. We believe every patient is special and unique, deserving of individualized medical care. Communication, honesty and respect are the cornerstone of supporting the human-pet bond.

TheClient Services Representativewill provide high quality customer service that meets or exceeds the expectations of our clients. Support the doctors and support staff. Look for ways to continually improve the delivery of services to our clients to ensure that clients are treated with respect and compassion.

The position is part-time.

Essential Job Duties

• Manage the front desk by greeting clients, checking patients in/out, scheduling rechecks and signing visitors and vendors in.
• Know vaccination protocol and common veterinary terms.
• Oversee the clinic flow.
• Manage and assist clients in the euthanasia paperwork and aftercare process.
• Discuss payment choices with clients.
• Assist with daily administrative duties such as responding to client texts and emails, emailing medical records, processing medication requests, distribute daily mail and client/doctor correspondence.
• Maintain knowledge of extension numbers to reach employees throughout the network.
• Assist in emergency situations by expediting calls to triage staff members.
• Perform other job duties as assigned.

Qualifications

• High School Diploma or equivalent required.
• Must be computer literate; basic computer skills with ability to navigate new software.
• Excellent communication skills.
• Ability to multi-task.
• Ability to work well within a team environment.

Montgomery Veterinary Associates, part of the Suveto network of hospitals, is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.