Client Service Representative, Montgomery, Alabama

Suveto; Montgomery (AL); On-site; USD 17,000 - 25,000; Part time

Job summary

Montgomery Veterinary Associates, part of the Suveto network of hospitals, seeks an experienced part-time Client Services Representative to join our front desk team in Montgomery, AL. You will greet clients, manage check-in/out, schedule rechecks, and assist with payments while supporting doctors and staff with compassionate, patient-focused service.

This role requires strong communication, basic computer skills, and the ability to multitask in a fast-paced clinic environment.

Qualifications

• High School Diploma or equivalent.
• Basic computer literacy and ability to learn new software.
• Excellent communication skills.
• Ability to multi-task and work well in a team.

Responsibilities

• Greet clients at the front desk and manage check-in/out.
• Schedule rechecks and handle visitor/vendor sign-in.
• Discuss payment options with clients.
• Respond to client texts and emails; process records and medication requests.
• Assist in triage and emergency communications.

Skills

Communication skills

Multitasking

Teamwork

Education

High School Diploma or equivalent

Job description

Montgomery Veterinary Associates, part of the Suveto network of hospitals, is looking for an experienced part-time Client Services Representative to join our Team! We are proud to serve the Montgomery, Alabama area for everything pet related.

At MVA, our singular goal is to provide compassionate medicine of the highest quality. We believe every patient is special and unique, deserving of individualized medical care. Communication, honesty and respect are the cornerstone of supporting the human-pet bond.

The Client Services Representative will provide high quality customer service that meets or exceeds the expectations of our clients. Support the doctors and support staff. Look for ways to continually improve the delivery of services to our clients to ensure that clients are treated with respect and compassion.

The position is part-time.

Essential Job Duties

• Manage the front desk by greeting clients, checking patients in/out, scheduling rechecks and signing visitors and vendors in.
• Know vaccination protocol and common veterinary terms.
• Oversee the clinic flow.
• Manage and assist clients in the euthanasia paperwork and aftercare process.
• Discuss payment choices with clients.
• Assist with daily administrative duties such as responding to client texts and emails, emailing medical records, processing medication requests, distribute daily mail and client/doctor correspondence.
• Maintain knowledge of extension numbers to reach employees throughout the network.
• Assist in emergency situations by expediting calls to triage staff members.
• Perform other job duties as assigned.

Qualifications

• High School Diploma or equivalent required.
• Must be computer literate; basic computer skills with ability to navigate new software.
• Excellent communication skills.
• Ability to multi-task.
• Ability to work well within a team environment.

Montgomery Veterinary Associates, part of the Suveto network of hospitals, is an equal opportunity employer.

We celebrate diversity and are committed to creating an inclusive environment for all employees.