Client Service Representative II – Personal Lines (Temp to Hire)

Capital Insurance Group; Reno (NV); On-site; USD 36,000 - 48,000; Full time

Job summary

Capital Insurance Group is hiring a Personal Lines Client Service Representative II (Temporary to Hire) for our Reno, NV office. This front-line role focuses on prompt, accurate, courteous service to agents, policyholders, and partners, handling policy transactions, renewals, and inquiries using our automated systems.

You will hold an in-state Property & Casualty license and pursue ongoing CE courses. The position offers growth opportunities within a collaborative, customer-focused culture at

Qualifications

• Equivalent of a high school diploma.
• Valid Property & Casualty license in the state of residence and ongoing CE courses.

Responsibilities

• Provide prompt, accurate, courteous service to agents, policyholders, and partners.
• Handle policy transactions, renewals, and inquiries using automated systems.
• Explain policy coverages, billing, and payment status as needed.
• Operate with an appropriate underwriting authority as assigned by Personal Lines.

Skills

Customer service

Communication

Policy knowledge

Licensing

Education

High school diploma

Job description

Why CIG At Capital Insurance Group we offer our employees more than just a job We foster career growth provide opportunities to give back to our communities and help you take the next step in your career CIG was founded in 1898 by a group of earnest farmers in need of protection and today we are the leading West Coast Property & Casualty insurer CIG is certified as a Great Place to Work and provides a collaborative inclusive and fun work culture for all employees.

Why Choose CIGs Personal Lines Client Services Team

The Personal Lines Client Services Team provides an excellent starting point for your career at CIG with the ability to be promoted as you learn and master new skills and demonstrate the competencies required to move forward with CIG.

Work Environment & Format

The Personal Lines Client Service Representative II Temporary to Hire is an in office work format based out of our Reno NV or Monterey CA offices unless otherwise noted.

Job Overview

Responsible for fulfilling the Companys service objectives for Personal Lines by providing prompt accurate and courteous service to agents policyholders and business partners concerning policy transactions renewals customer inquiries and requests for information Utilizing the Companys automated systems the CSR II will respond to inquiries concerning policy transactions renewals policy coverage premium billings and payment status basic policy information and routine coverage The CSR II will have an individual level of underwriting authority as assigned by Personal Lines Service Management This person will be required to hold a current Property & Casualty license This position represents the front line of customer service and customer perceptions and is critical in demonstrating the Companys commitment to complete customer satisfaction.

Minimum Requirements

Equivalent of a high school diploma Will be required to hold a valid Property & Casualty license in the state of residence and maintain ongoing insurance continuing education courses As needed or required may secure P&C licenses in other states.

Salary Range

20 HR The salary range listed here has been provided to comply with local regulations and represents a potential base salary range for this role Please note that actual salaries may vary within the range above or below depending on experience and location We look at compensation for each individual and base our offer based on your unique qualifications experience and expected contributions This position may also be eligible for other types of compensation in addition to base salary.