Client Service Representative I

QUEST DIAGNOSTICS INC; Lenexa (KS); Remote; USD 60,000 - 80,000; Full time

Job summary

A leading healthcare company is seeking a Client Service Representative I for a temporary, fully remote position based in Lenexa, KS. The role involves responding to customer inquiries with professionalism and accuracy, and it requires a high school diploma and relevant experience. The successful candidate will have access to best-in-class benefits and work-from-home arrangements.

Benefits

Day 1 Medical, supplemental health, dental & vision for FT employees

401(k) pre-tax and/or Roth IRA with company match

Flexible Spending Accounts

Education assistance through MyQuest for Education

Career advancement opportunities

Qualifications

• 1 year experience in a similar role required.
• 2 years of relevant professional experience preferred.

Responsibilities

• Answer and resolve telephone inquiries/requests initiated by customers.
• Complete all required documentation associated with inquiries.
• Provide accurate information and assistance on business processes.

Skills

Excellent interpersonal and communication skills

Proficiency in basic computer skills

Ability to multi-task

Strong organizational skills

Ability to analyze and solve problems

Good listening skills

Ability to maintain professionalism

Education

High School Diploma or Equivalent

Job description

Client Service Representative I - Lenexa, KS

Answers and resolvestelephone inquiries/requests initiated by customers or prospective customers in a prompt, accurate and courteous manner.

This is a temporary position, fully remote.

Training is approximately 3-4 weeks, Monday - Friday 8:00am - 4:30pm CST

Schedule is 10:30am - 7:00pm CST am with a rotating Saturday schedule.

Work from home requirements: Home internet hard wired to modem with minimum 100mbps download and 20mbps upload speed.

Start date: July 11th

Pay Range: $16 / hour

Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.

Benefits Information:
We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects – physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include:

• Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
• Best-in-class well-being programs
• Annual, no-cost health assessment program Blueprint for Wellness
• healthyMINDS mental health program
• Vacation and Health/Flex Time
• 6 Holidays plus 1 'MyDay' off
• FinFit financial coaching and services
• 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
• Employee stock purchase plan
• Life and disability insurance, plus buy-up option
• Flexible Spending Accounts
• Annual incentive plans
• Matching gifts program
• Education assistance through MyQuest for Education
• Career advancement opportunities
• and so much more!

• Use professional spoken and written etiquette and all available resources to respond to incoming customer inquiries, requests and complaints competently and courteously.
• Perform research and troubleshoot inquiries and follow up with customers on issues that cannot be resolved immediately.
• Complete all required documentation associated with the handling of received requests while maintaining complete and accurate records.
• As needed, report priority and critical matters to clients and relevant internal parties following established procedures for reporting and documentation.
• Follow all policies regarding follow-up and shift change notification.
• Follow up with relevant parties as needed, based on the issue being addressed.
• Follow through in a timely manner to resolve all issues and concerns.
• Provide complete and accurate information, education and guidance to clients about business processes
• Escalate issues as appropriate to keep immediate supervisor informed of client concerns, problems or deviations from established procedures.
• Provide suggestions for process improvements to maximize quality and efficiencies in the department
• Comply with company policies and governmental regulations
• Perform other duties as assigned to meet the business needs or customer requirements.
• This is not an exhaustive list of all duties and responsibilities, but rather a general description of work performed by the position.

QUALIFICATIONS

Required WorkExperience:

• One year experience in a similar role.

Preferred Work Experience:

• 2 years of relevant professional experience.
• Wellness Platforms:
  • Wellness Engine
  • QLS
  • Powerterm
  • Perceptive Content
  • Kofax
  • QDRS
  • APEX
  • Sam Perdiem Password Reset Tool
  • Summit App
  • Absorb
• Toxicology Platforms:
  • QTN / CCI
  • ESP
  • QBS
  • CCF Imaging
  • Smartworks
  • ExamOne Portal
• Quest Select
  • Eligibility
  • QLS
  • Facilities Database

Optimaxx

Physical and Mental Requirements:

• Sitting for long periods of time.
• Repeating motions that may include the wrists, hands and/or fingers. (Typing)

Knowledge:

• Proper telephone etiquette to handle customer inquiries
• Basic knowledge of operating office equipment
• Basic understanding of fundamental medical and laboratory terminology
• Understand the importance of Quality Service and how it is measured
• Microsoft products (Outlook, Teams, Word, Excel etc.)
• Salesforce
• Five9

Skills:

• Excellent interpersonal and communication skills (oral and written) necessary to effectively interact with customers and co-workers
• Proficiency in basic computer skills (Word, Excel, Outlook)
• Ability to multi-task and work in a fast-paced environment
• Strong organizational skills
• Ability to analyze and solve problems.
• Good listening skills
• Ability to maintain professional and tactful manner in stressful situations
• Ability to deal with client information in a confidential manner
• Ability to work in both an individual and team environment.

EDUCATION
High School Diploma or Equivalent(Required)

LICENSECERTIFICATIONS

Quest Diagnostics honors our service members and encourages veterans to apply.

While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume.

Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.