Client Service Representative - Health on Demand

Cayuga Medical Center; Town of Ithaca (NY); On-site; USD 22,000 - 25,000; Part time

Job summary

The Client Service Representative role at Arnot Ogden Medical Center's Health on Demand program handles incoming and outgoing calls, supports patient and community needs, and maintains documentation. You will assist with registrations, reminders, surveys, and information requests, while ensuring professional communication and confidentiality.

Overseeing the complaint handling process, tracking call volumes, and preparing reports are essential parts of the job.

Qualifications

• High School diploma or equivalent required.
• Minimum three years of clerical experience in hospital or healthcare preferred.
• Proficiency with Microsoft Office Suite and clinical information systems; HIPAA awareness.

Responsibilities

• Answer and direct incoming calls, assess caller needs, and route to appropriate resources.
• Handle inbound/outbound calls for program registrations, reminders, surveys, and information requests.
• Maintain proficiency in computer applications including Microsoft Office and clinical information systems.
• Support physician offices, patients, and outside answering services while maintaining confidentiality.
• Oversee the complaint handling process, including documentation, follow-up, and report preparation.
• Track call volumes, invoices, and revenue for revenue-producing functions.
• Prepare reports and maintain databases to support internal analysis and planning.

Skills

Clerical experience

Customer service

Communication skills

Education

High School diploma or equivalent

Tools

Microsoft Office Suite

Clinical information systems

Job description

About Arnot HealthArnot Health offers patient-centered, comprehensive health services to the Southern Tier of New York and Northern Tier of Pennsylvania. Campuses include Arnot Ogden Medical Center and St. Joseph's Hospital in Elmira; Ira Davenport Memorial Hospital in Bath, NY; and over 40 medical offices in the Southern Tier. Arnot Health is currently affiliated with more than 300 physicians from 50+ specialties.Arnot Health is a member of Centralus Health, a community-based integrated delivery system. Our mission is to deliver high-quality care, empower our teams to succeed, and improve the wellbeing of the communities we serve.Our commitment to quality personalized care begins with our exceptional team—over 6500 employees strong. At Arnot Health, you will work in a collaborative environment that values excellence, integrity, compassion and stewardship. Together, we create an environment where empathy, honesty and a dedication to quality thrive, empowering us to make a positive impact on the lives we touch.We offer competitive wages, comprehensive benefits, and professional development opportunities to help our employees grow and thrive. Whether you are just starting your career or taking the next step in healthcare, we invite you to join us in shaping the future of care in our communities.Learn more at www.arnothealth.org .Summary:In this role, you will handle incoming and outgoing calls in our call center, support patient and community needs, manage documentation, oversee the complaint handling process, and help maintain a functional office environment. You will play a key role in ensuring excellent service and communication between patients, families, healthcare providers, and community partners.Responsibilities:Answer and direct incoming calls, accurately assess caller needs, and transfer to the appropriate resources, including Health on Demand tele nurses when necessaryHandle inbound and outbound calls for program registrations, appointment reminders, surveys, and community information requestsMaintain proficiency in required computer applications, including Microsoft Office Suite and clinical information systemsSupport physician offices, patients, and outside answering services, ensuring professional communication and confidentiality in compliance with HIPAAOversee the complaint handling process, including documentation, follow-up, and report preparationTrack call volumes, invoices, and revenue for revenue-producing functions such as answering services and reminder programsPrepare reports and maintain databases to support internal analysis and planningMinimum Qualifications:High School diploma or equivalent requiredPreferred Qualifications:Minimum three years of clerical experience in a hospital, healthcare, patient care, ambulatory, or medical practice setting preferredStrong proficiency with computers and Microsoft Office SuiteRequired Licensure/Certifications:NonePhysical Requirements:Light physical strain, office positionJob Title: Client Service RepresentativeLocation: Arnot Ogden Medical CenterDepartment: Health on DemandHours Per Week: 22 hoursSchedule: Monday - Sunday Day/Evening RotationSign-On Bonus: $0**Pay Range Disclosure: $16.00 - $18.17**Centralus Health System and its affiliates are committed to treating all patients, providers, staff and volunteers equitably and with dignity, ensuring the highest levels of safety, care and respect, and striving to recognize and overcome biases and policies that contribute to disparities in healthcare access, equitable care and positive health outcomes for all.We are proud to be an Equal Employment Opportunity employer, supporting the growth and health of our employees and community by embracing the rich diversity, needs and circumstances of all peoples and prioritizing opportunities to build a diverse and inclusive workplace. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable protected characteristics.If you require reasonable accommodation to complete a job application, pre-employment testing, a job interview or to otherwise participate in the hiring process, please contact the Cayuga Health Talent Acquisition team at [e-mail] . or for Arnot [e-mail]