Client Service Representative-Floater (Oxon Hill Branch)

Atlantic Union Bank; Oxon Hill (MD); On-site; USD 35,000 - 50,000; Full time

Job summary

Atlantic Union Bank in Oxon Hill, MD is seeking a Client Service Representative-Floater to deliver best-in-class client experience and support sales/service solutions. This on-site role handles teller transactions and cross-sells banking products while building positive client relationships.

The position requires a high school diploma or GED and 1+ year of client service or teller experience. You must be able to stand for extended periods, lift up to 30 pounds, and adapt to changing digital

Qualifications

• High school diploma or GED required.
• 1+ year of client service and/or teller experience preferred.
• Ability to balance cash and handle basic banking transactions.

Responsibilities

• Represent the Bank to clients in person, by telephone or email.
• Greet clients and provide exceptional service.
• Provide information on bank products and policies.
• Open new business and consumer accounts and explain cross-sell opportunities.
• Collaborate with other teams to meet client needs (Mortgage, Investments, Business Banking, etc.).
• Process transactions in person and via phone/email, including loan payments and transfers.
• Perform teller duties including balancing cash and identifying referral opportunities.
• Follow applicable laws and bank policies including BSA/AML.
• Learn and adapt to changing digital channels.
• Perform other duties as assigned.

Skills

Client service

Cash handling

Cross-selling

Communication skills

Adaptability

Education

High school diploma or GED

Job description

Client Service Representative-Floater (Oxon Hill Branch)

Job Category : Z - Retail

Requisition Number : CLIEN010373

• Posted : August 14, 2026
• Full-Time
• On-site

Locations

Showing 1 location

The position is an all-encompassing role which requires the teammate to deliver best in class client experience, sales/service solutions, as well as handle teller transactions. The Client Services Representative creates a positive client relationship by effectively communicating a clear understanding of the benefits of Atlantic Union Bank’s products and services.

Position Accountabilities

• Represent the Bank to clients, prospects and guests in person, by telephone or by email in a courteous, professional manner.
• Greet and provide exceptional service in person and by telephone/email.
• Provide accurate information regarding Bank services, products, policies and procedures.
• Open new Business and Consumer accounts and provide information to new and prospective clients by explaining and cross-selling Bank products and services.
• Partner with other lines of business to identify/refer client needs (e.g., Mortgage, Investments, Business Banking, Commercial Banking, Merchant Services, Treasury Management)
• Complete forms and other required documents and follow Bank policies and procedures.
• Process transactions in person and via telephone/email to include loan payments, account transfers, and address changes.
• Perform all duties of a Teller to include:
  • Provide excellent client experience
  • Perform basic client and cash transactions
  • Balance cash each day
  • Identify referral opportunities to contribute to branch goals
  • Adhere to all applicable laws and regulations governing bank operations, including compliance with Atlantic Union Bankshares’ BSA/AML Policy and Procedures
  • Identify risk and elevate concerns through proper channels
  • Develop and maintain knowledge of bank products, services, including other lines of business
  • Ability to learn and adapt to changing digital channels
• Perform other duties as assigned.

Organizational Relationship

This position reports to Branch location leadership.

Position Qualifications

Education & Experience

• High school diploma or equivalent (GED).
• One (1) or more years of experience in a client service and/or a cross-trained teller position
• Previous cash handling experience preferred

Knowledge & Skills

• Excellent oral and written communication skills
• Ability to exercise sound business judgment
• Ability to handle multiple tasks with attention to details
• Flexible, able to adapt to change
• Shifts may vary for each position offering, depending on business need
• Able to stand for extended periods of time and lift objects up to 30 pounds

Salary offered will be based on several factors including but not limited to education, work experience, certifications, etc. This position is also eligible to participate in either an applicable incentive compensation plan for the position or a discretionary profit sharing bonus program. General information on our comprehensive benefits package can be found by visiting https://www.atlanticunionbank.com/about/careers/benefits .

We are proud to be an Equal Employment Opportunity employer. We maintain a drug-free workplace.

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Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.