Client Service Representative-Floater (Bowling Green Branch) Part-Time

Atlantic Union Bank; Bowling Green (VA); On-site; USD 16,531 - 22,041; Part time

Benefits offered by this job

Mileage reimbursement

Job summary

Atlantic Union Bank is seeking a part-time Client Services Representative to deliver best-in-class client experience while handling teller transactions and cross-selling bank products. The role will average 30 hours per week and will float across King George, Colonial Beach and Bowling Green branches with mileage reimbursed.

The ideal candidate has strong customer service skills, solid communication, basic cash handling experience, and the ability to adapt to changing digital channels.

Qualifications

• High school diploma or equivalent (GED).
• 1+ years of client service experience.
• Cash handling experience preferred.

Responsibilities

• Represent the Bank to clients, prospects and guests in person, by telephone or by email in a courteous, professional manner.
• Greet and provide exceptional service in person and by telephone/email.
• Open new Business and Consumer accounts and provide information to new and prospective clients by explaining and cross-selling Bank products and services.
• Process transactions in person and via telephone/email including loan payments, account transfers, and address changes.
• Perform all duties of a Teller including balancing cash daily and identifying referral opportunities to support branch goals.
• Identify risk and elevate concerns through proper channels.

Skills

Customer service

Oral and written comms

Business judgment

Computer skills

Multi-tasking

Adaptability

Shift flexibility

Stamina

Local travel

Education

High school diploma or equivalent

GED

Tools

Microsoft Office

Job description

The position is an all-encompassing role which requires the teammate to deliver best in class client experience, sales/service solutions, as well as handle teller transactions. The Client Services Representative creates a positive client relationship by effectively communicating a clear understanding of the benefits of Atlantic Union Bank's products and services. This role will average 30 hours a week and will float to our King George, Colonial Beach and Bowling Green Branch, with mileage reimbursed.

Position Accountabilities

• Represent the Bank to clients, prospects and guests in person, by telephone or by email in a courteous, professional manner.
• Greet and provide exceptional service in person and by telephone/email.
• Provide accurate information regarding Bank services, products, policies and procedures.
• Open new Business and Consumer accounts and provide information to new and prospective clients by explaining and cross-selling Bank products and services.
• Partner with other lines of business to identify/refer client needs (e.g., Mortgage, Investments, Business Banking, Commercial Banking, Merchant Services, Treasury Management)
• Complete forms and other required documents and follow Bank policies and procedures.
• Process transactions in person and via telephone/email to include loan payments, account transfers, and address changes.
• Perform all duties of a Teller to include:
  • Provide excellent client experience
  • Perform basic client and cash transactions
  • Balance cash each day
  • Identify referral opportunities to contribute to branch goals
  • Adhere to all applicable laws and regulations governing bank operations, including compliance with Atlantic Union Bankshares' BSA/AML Policy and Procedures
  • Identify risk and elevate concerns through proper channels
  • Develop and maintain knowledge of bank products, services, including other lines of business
  • Ability to learn and adapt to changing digital channels
• Perform other duties as assigned.

Organizational Relationship

This position reports to Branch location leadership.

Position Qualifications

Education & Experience

• High school diploma or equivalent (GED).
• One (1) or more years of experience in a client service and/or a cross‑trained teller position
• Previous cash handling experience preferred

Knowledge & Skills

• Excellent customer service skills
• Excellent oral and written communication skills
• Ability to exercise sound business judgment
• Proficient computer skills
• Ability to handle multiple tasks with attention to details
• Flexible, able to adapt to change
• Shifts may vary for each position offering, depending on business need
• Able to stand for extended periods of time and lift objects up to 30 pounds
• Some local travel possible

Salary offered will be based on several factors including but not limited to education, work experience, certifications, etc. This position is also eligible to participate in either an applicable incentive compensation plan for the position or a discretionary profit sharing bonus program. General information on our comprehensive benefits package can be found by visiting https://www.atlanticunionbank.com/about/careers/benefits.

We are proud to be an Equal Employment Opportunity employer. We maintain a drug‑free workplace.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review Know Your Rights notice from the Department of Labor.