Client Advisor - Valley Fair

Christian Dior Couture; San Jose (CA); On-site; USD 55,000 - 75,000; Full time

Job summary

Christian Dior Couture is seeking a Client Advisor to deliver best-in-class client service, achieve individual sales goals, and build lasting client relationships through product knowledge and premium selling ceremonies in a luxury boutique setting.

You will develop and manage client books, demonstrate product storytelling, and support boutique operations including merchandising, inventory, and customer communications to elevate the brand experience.

Qualifications

• Minimum 3 years in retail sales and client service within luxury goods
• Exceptional customer service across in-person, phone and digital channels
• Ability to build lasting client relationships and manage client books

Responsibilities

• Achieve and exceed individual sales goals and KPI targets (UPT, ADS)
• Maintain a welcoming, client-focused environment through in-person, phone and digital interactions
• Develop local and international client books and recruit top clients
• Demonstrate product knowledge and storytelling to engage clients
• Collaborate with leadership to resolve issues and protect boutique performance
• Support floor moves, visual merchandising, and housekeeping
• Assist in locating merchandise acrossBoutiques and processing charge-send sales
• Manage stock assignments on the floor and in back-of-house
• Participate in inventory and cycle counts and protect company assets
• Assist with packing/wrapping merchandise as needed

Skills

Retail Sales & Client Service

Luxury Brand Experience

Communication & Relationship Building

Time Management

Job description

Position

JOB TITLE: Client Advisor REPORTS TO: Boutique Manager / Boutique Director

Job Purpose The Sales Associate is responsible for delivering best in class client service, achieving individual sales goals, building lasting client relationships through mastery of product knowledge and selling ceremonies as well as understanding Boutique operating processes.

Job responsibilities

• Achieve and exceed individual Sales Goals and Key Performance Indicators (KPI) including, Individual Sales Volume, Units per Transaction (UPT) & Average Dollar per Transaction (ADS)
• Maintain a strong drive for results and a positive, team first attitude at all times Client Development
• Ensure a welcoming client focused environment, which includes offering best in class service, in person, over the phone and through electronic communication
• Develop local and international client book with the ability to recruit and develop top clients
• Demonstrate strong product expertise, engage clients through the details and stories of our products
• Problem solve in partnership with leadership team to ensure that each client issue is accurately resolved to the benefit of the business Boutique Operations
• Support floor moves, merchandising, visual merchandising, and housekeeping as needed
• Help locate merchandise at other Boutiques for clients, accurately process charge-send sales per Company guidelines
• Responsible for individual stock assignments, including organizing stock on floor and in the heart of the house
• Participate in all inventory and cycle counts and protect the assets of the Boutique through understanding and following operating procedures
• Assist in packing or wrapping customers’ merchandise, when necessary Profile

Requirements

• At least 3 years of Retail Sales and Client Service experience, preferably in a luxury consumer goods environment
• Strong drive for business results with a passion for creativity, fashion and the brand
• Ability to develop strong and lasting relationships with people through strong communication, organization and follow-through skills
• Provide outstanding customer service including in person, over the phone and through electronic communication
• Read, count, and write to accurately complete all business and client related documentation
• Ability to adjust priorities and manage time in a fast-paced environment, adaptable to strategies which address evolving business trends
• Ability to work varied hours/days, including nights, weekends, and holidays as needed
• Ability to operate all equipment necessary to perform the job, including phone systems, cash register, sensor-tag remover, computers, and all other office equipment.
• Can stand for extended periods, move and handle boxes of merchandise and fixtures, must be able to lift at least 30 lbs.
• Willingness to adhere to all company policies, procedures, regulations, and standards

Additional information

Christian Dior was the designer of dreams. In founding his House in 1947, marked by the revolution of the New Look, he metamorphosed his reveries into wonderful creations. Christian Dior Couture, the House of Dreams, is recognized for its French heritage and vibrant culture sublimating its unique Savoir-faire and Creativity through empowering "metiers d’art". Our Maison is a destination for sustainable growth & success where we shape the future of our Talents in a positive, authentic & generous environment. We bloom & deliver excellence with passion, determination, courage & optimism to offer meaningful & daring codes. Christian Dior Couture is part of the LVMH Group, where People Make the Difference. We value, celebrate, and welcome each unique talent and strive to create an inclusive environment providing all employees a sense of purpose. Beyond your role, we recognize the importance and passion of creating communities with shared values that enrich and impact beyond our organization. As an employee, you will have an opportunity to engage in our employee-led communities such as Sustainability, Diversity, Equity and Inclusion, and Corporate Social Responsibility. Christian Dior Couture provides equal employment opportunities to all employees as part of the LVMH Group, which attaches great importance to ensuring that its Maisons and their partners share a set of common rules, practices, and principles with respect to ethics, social responsibility, and protection of the environment.