Client Service Representative – Banking 3675315

Axiom Path, Inc.; Orland Park (IL); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Onsite in Orland Park

Job summary

Axiom Path, Inc. is seeking a Client Services Specialist for an onsite contract in Orland Park, IL. You will provide telephone support to business and Treasury Management clients, helping with banking products, transactions, and digital capabilities.

Ideal candidates have 1–3 years in customer service or deposit operations, plus familiarity with Word/Excel. W2 employment only, with potential for contract-to-hire conversion and exposure to Treasury Management solutions.

Qualifications

• 1–3 years of customer service experience.
• 1–3 years of deposit operations or cash-management experience or a bachelor’s degree.
• Basic proficiency with Word and Excel.
• Strong written and verbal communication skills.

Responsibilities

• Provide telephone-based support to business and Treasury Management clients and internal banking staff.
• Answer questions regarding banking products, services, transactions, and digital system capabilities.
• Research client accounts and operational issues using available systems and resources.
• Support Treasury Management products including Commercial Online Banking, Lockbox Services, Cash Vault, Remote Deposit Capture, Positive Pay, wire transfers, and ACH origination.
• Take ownership of client issues from initial contact through resolution.
• Escalate complex requests to subject-matter experts when needed.
• Educate clients and internal users on banking processes and system functionality.
• Maintain knowledge of current banking products, procedures, and compliance requirements.
• Deliver accurate service during periods of high call volume.

Skills

Customer service

Cash management

Microsoft Word

Microsoft Excel

Data-entry

Communication skills

Problem-solving

Education

Bachelor's degree

Tools

Microsoft Word

Microsoft Excel

Job description

Join a banking service team focused on delivering a strong client experience to business and Treasury Management customers. This group supports commercial banking clients across a variety of cash-management and digital banking services while partnering closely with Treasury Management Officers, branch employees, and other internal teams.

The environment is well suited for someone who enjoys solving client problems, learning banking products, and taking ownership of issues from initial contact through resolution.

What's In Store For You

• Onsite opportunity in Orland Park, Illinois.
• Pay rate 20/hr
• Contract assignment scheduled from October 13, 2026 through April 11, 2027.
• Opportunity for contract-to-hire conversion.
• Exposure to commercial banking and Treasury Management products.
• Engagement: W2 only (no C2C/1099).
• Opportunity to build experience across banking operations, client service, and digital Treasury Management solutions.

How You Will Make An Impact

• Provide telephone-based support to business and Treasury Management clients as well as internal banking employees.
• Answer questions regarding banking products, services, transactions, and digital system capabilities.
• Research client accounts and operational issues using available systems, documentation, and internal resources.
• Support Treasury Management products including Commercial Online Banking, Lockbox Services, Cash Vault, Remote Deposit Capture, Positive Pay, wire transfers, and ACH origination.
• Take ownership of client issues from initial contact through resolution.
• Escalate complex requests to appropriate subject-matter experts when additional expertise is required.
• Educate clients and internal users on banking processes and system functionality.
• Maintain working knowledge of current banking products, procedures, and compliance requirements.
• Deliver accurate and professional service during periods of fluctuating or high call volume.

Are You An Experienced Client Service Professional Ready To Make An Impact?

• 1–3 years of customer service experience.
• 1–3 years of deposit operations or cash-management experience or a bachelor's degree.
• Prior banking experience is preferred.
• Basic proficiency with Microsoft Word and Excel.
• Strong general computer and data-entry skills.
• Comfortable handling inbound telephone calls in a service-oriented environment.
• Strong research, problem-solving, and issue-resolution skills.
• Ability to work independently and take responsibility for resolving client concerns.
• Strong written and verbal communication skills.
• Previous clerical or data-entry experience is preferred.
• Ability to learn Treasury Management products and banking procedures.
• Ability to work within banking compliance standards, including BSA/AML, OFAC, suspicious-activity reporting, and deposit-related requirements.

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About us:

Axiom Path is a global solutions provider leveraging AI and pre-built analytics to deliver exceptional services across various domains. Our core values (Accountability, Excellence, Integrity, and Community) guide us in providing optimized results and unparalleled service. We are an equal opportunity employer, a SIA-recognized diversity-owned firm, committed to diversity and inclusion.