Client Service Representative at Osceola Veterinary Clinic

Osceola Veterinary Clinic; Osceola (IA); Sur place; USD 21 000 - 30 000; Plein temps

Avantages offerts par ce poste

Paid time off

Health insurance

Dental insurance

Vision insurance

Retirement benefits or accounts

Bonus incentive

Flexible work schedules

Career and professional development

Employee Assistance Program

Employee Referral Program

Résumé du poste

Osceola Veterinary Clinic is seeking a Client Service Representative to manage front-desk reception, client interactions, and practice administration. You will handle record maintenance, appointment tracking, and cash processing while ensuring an exceptional client experience for pets, livestock, and horses.

The role emphasizes weekend availability, hospital safety practices, and teamwork with Doctors and staff; compensation ranges from $15 to $22 per hour, with benefits for eligible positions.

Qualifications

• Patience and compassion to remain professional with Doctors, teammates, clients and patients.
• Ability to collaborate with Doctors and practice team; provide timely feedback.
• Clear communication of instructions to clients and teammates.
• Active listening to follow Doctors and patient owners’ needs.
• Strong organization to track lab specimens, medications, patient instructions, workflow.
• Aim for high client satisfaction in all interactions.

Responsabilités

• Leads practice opening and closing procedures as instructed.
• Keeps public areas clean and presentable (front desk, waiting area, exam rooms).
• Processes cash, checks, card payments and credit accounts.
• Schedules appointments adhering to Doctor preferences and workflow.
• Updates client/patient files and sends client correspondence.
• Sends reminders and follows up with clients from call lists.
• Performs daily data backups and posting of daily business.
• Welcomes clients with a warm demeanor and ensures a positive visit.
• Answers incoming calls with proper etiquette.
• Presents medications and take-home items to clients.
• Handles emergencies per clinic policies and procedures.
• Addresses client concerns to ensure satisfaction.

Connaissances

Patience & Compassion

Collaboration & Teamwork

Communicating

Active Listening

Organization Skills

Client Satisfaction

Formation

High school diploma or equivalent

Outils

-

Description du poste

Practice

At Osceola Veterinary Clinic, we are committed to providing personalized care and services for pets, livestock, and horses.

More about the Role

Reporting into the Practice Manager, the Client Service Representative (CSR), provides an exceptional experience to our clients during every interaction. In addition to continually engaging the client, the CSR performs practice administrative tasks such as record maintenance and appointment tracking. The CSR manages practice reception (visitor and telephone), maintenance of veterinary medical records, accounts maintenance, cash processing, data entry, word processing and mail services. The CSR applies practical knowledge of practice processes and services, the basic rules and regulations governing visitors and animal patient treatment, and veterinary record requirements and terminology to ensure every patient is well-cared for and every client has an exceptional experience.

Pay $15 - $22

Competencies

• Patience & Compassion: Remaining professional while still making Doctors, teammates, clients, and patients feel as comfortable as possible regardless of the situation or challenges presented. Responding quickly and calmly to crisis while maintaining a high standard of patient care.
• Collaboration & Teamwork: Carefully coordinating actions with Doctors and practice team members. Providing feedback appropriately and in a timely manner. Quickly incorporating feedback to ensure positive results. Sharing ideas and being open to other's ideas.
• Communicating: Conveying instructions to clients and teammates to ensure successful patient care.
• Active Listening: Following the instructions of Doctors and sometimes patient owners. Picking up the needs of Doctors and teammates based on prior experiences and feedback.
• Organization Skills: Clear tracking of lab specimens, medications, patient instructions, workflow, and other job-related items while managing multiple patients and clients.
• Client Satisfaction: Ensuring all activities and interactions result in the highest level of client satisfaction.

Essential Responsibilities

• Leads practice opening and closing procedures per Practice Manager instructions and practice procedures.
• Ensures all public areas are clean and presentable for patients; cleans and straightening areas including the front desk, reception area, waiting area, office, public bathroom(s) and exam rooms.
• Processes cash, checks, charge card payments and credit account payments.
• Schedules appointments for the clinic adhering to practice and Doctor preferences and ensure appropriate workflow.
• Assists in the updating of client/patient files, as needed.
• Prepares and sends client correspondence.
• Sends reminder notices to clients for periodic notifications; conducts re-calls to clients on a timely basis from a call back list.
• Performs a backup of the computer system on a regular basis, as directed.
• Performs and oversees the performance of posting daily business.
• Welcomes clients and patients to the practice with a warm and friendly demeanor and ensures an excellent experience during the practice visit.
• Answers incoming telephone calls applying proper telephone etiquette.
• Presents clients with medications, instructions, new client kits and any other take home items.
• Handles emergency situations with great care, patience, and following established clinic policies and procedures.
• Addresses client concerns in a calm appropriate manner, ensuring every experience ends in satisfaction.

Requirements/Qualifications

• Ability to work on weekends as required
• High school diploma or equivalent
• Previous veterinary experience preferred
• Client satisfaction references preferred
• Practices OSHA safety techniques including proper PPE

Benefits Offered

• Paid time off
• Health insurance; dental insurance; vision insurance
• Retirement benefits or accounts
• Bonus incentiveFlexible work schedules
• Career and professional development
• Employee Assistance Program
• Employee Referral Program

Benefits offered may vary depending on full or part time employment status according to company policy.

Pay Range

USD $15.00 - USD $22.00 /Hr.