Client Service Representative at Lakeview Animal Clinic

Heartland Veterinary Partners; City of Pewaukee (WI); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Paid time off

Health insurance

Dental insurance

Vision insurance

Retirement benefits

Bonus incentive

Flexible work schedules

Career and professional development

Employee Assistance Program

Employee Referral Program

Job summary

Lakeview Animal Clinic in Wisconsin is seeking a Client Service Representative (CSR) to deliver exceptional client experiences and support daily practice operations. You will greet clients, schedule appointments, and manage basic medical records with a friendly, professional demeanor.

Responsibilities include front desk duties, cash handling, recalls, and maintaining cleanliness of public areas. Weekend availability and prior veterinary office exposure are preferred; benefits include health,

Qualifications

• Front desk and client service experience preferred.
• Ability to manage multiple tasks calmly and accurately.
• Strong communication and organizational skills required.
• Weekend availability may be required.
• Knowledge of veterinary office terminology a plus.

Responsibilities

• Leads practice opening and closing procedures per Practice Manager instructions.
• Assists in the front desk, reception and waiting areas to ensure a welcoming environment.
• Schedules appointments and maintains client/patient records.
• Processes cash, checks and card payments, and manages accounts as needed.
• Sends reminders and conducts recalls to clients on a timely basis.
• Maintains cleanliness of public areas and assists with daily workflows.
• Handles emergency situations per clinic policies and procedures.

Skills

Patience & Compassion

Collaboration & Teamwork

Communicating

Active Listening

Organization Skills

Client Satisfaction

Education

High school diploma

Job description

Practice:

Lakeview Animal Clinic is a well-established and reputable veterinary practice providing quality medical care to our beloved animal companions while fostering a warm and welcoming environment for pets and their owners.

We are equipped with a state-of-the-art facility and a supportive team dedicated to delivering exceptional veterinary care.

More about the Role:

Reporting into the Practice Manager, the Client Service Representative (CSR), provides an exceptional experience to our clients during every interaction. In addition to continually engaging the client, the CSR performs practice administrative tasks such as record maintenance and appointment tracking. The CSR manages practice reception (visitor and telephone), maintenance of veterinary medical records, accounts maintenance, cash processing, data entry, word processing and mail services. The CSR applies practical knowledge of practice processes and services, the basic rules and regulations governing visitors and animal patient treatment, and veterinary record requirements and terminology to ensure every patient is well-cared for and every client has an exceptional experience.

• Patience & Compassion: Remaining professional while still making Doctors, teammates, clients, and patients feel as comfortable as possible regardless of the situation or challenges presented. Responding quickly and calmly to crisis while maintaining a high standard of patient care.
• Collaboration & Teamwork: Carefully coordinating actions with Doctors and practice team members. Providing feedback appropriately and in a timely manner. Quickly incorporating feedback to ensure positive results. Sharing ideas and being open to other’s ideas.
• Communicating: Conveying instructions to clients and teammates to ensure successful patient care.
• Active Listening: Following the instructions of Doctors and sometimes patient owners. Picking up the needs of Doctors and teammates based on prior experiences and feedback.
• Organization Skills: Clear tracking of lab specimens, medications, patient instructions, workflow, and other job-related items while managing multiple patients and clients.
• Client Satisfaction: Ensuring all activities and interactions result in the highest level of client satisfaction.

Essential Responsibilities:

• Leads practice opening and closing procedures per Practice Manager instructions and practice procedures.
• Ensures all public areas are clean and presentable for patients; cleans and straightens areas including the front desk, reception area, waiting area, office, public bathroom(s) and exam rooms.
• Processes cash, checks, charge card payments and credit account payments.
• Schedules appointments for the clinic adhering to practice and Doctor preferences and ensure appropriate workflow.
• Assists in the updating of client/patient files, as needed.
• Prepares and sends client correspondence.
• Sends reminder notices to clients for periodic notifications; conducts re-calls to clients on a timely basis from a call back list.
• Performs a backup of the computer system on a regular basis, as directed.
• Performs and oversees the performance of posting daily business.
• Welcomes clients and patients to the practice with a warm and friendly demeanor and ensures an excellent experience during the practice visit.
• Answers incoming telephone calls applying proper telephone etiquette.
• Presents clients with medications, instructions, new client kits and any other take home items.
• Handles emergency situations with great care, patience, and following established clinic policies and procedures.
• Addresses client concerns in a calm appropriate manner, ensuring every experience ends in satisfaction.

  Requirements/Qualifications:

  • Ability to work on weekends as required
  • High school diploma or equivalent
  • Previous veterinary experience preferred
  • Client satisfaction references preferred
  • Practices OSHA safety techniques including proper PPE

  Benefits Offered:

  • Paid time off
  • Health insurance; dental insurance; vision insurance
  • Retirement benefits or accounts
  • Bonus incentive
  • Flexible work schedules
  • Career and professional development
  • Employee Assistance Program
  • Employee Referral Program

  Benefits offered may vary depending on full or part time employment status according to company policy.

  Pay Range:

  USD $16.00 - USD $20.00 /Hr.