Client Service Representative - Acupac Business Dev. Salary SGA

kdc/one, Acupac; Mahwah (NJ); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

Disability Insurance

Life Insurance

Paid Vacation Time

Paid Sick Leave

Paid Holidays

Performance-Based Annual Bonus

Job summary

KDC-ONE is seeking a Client Services Representative to manage end-to-end customer accounts, aligning demand, forecasting, capacity, inventory, and new product introductions. You will own performance metrics, collaborate with cross-functional teams, and deliver timely updates to customers.

The role requires a Bachelor's degree and 3–5 years in a related field, with strong communication and ERP system experience. On-site position with comprehensive benefits and growth opportunities.

Qualifications

• Bachelor’s degree in Business Administration or Supply Chain, or equivalent experience.
• 3–5 years in commercial, customer service, or account management.
• Strong interpersonal and leadership skills.
• Excellent written and verbal communication.
• Proficiency with manufacturing and supply chain systems.
• Able to manage multiple priorities in a fast-paced setting.
• Proven problem-solving and conflict management.
• Working knowledge of MRP/ERP systems.
• Advanced MS Office skills, especially Excel and PowerPoint.
• Ability to work independently with minimal supervision.

Responsibilities

• Prepare and lead weekly Open Order Review reports and discussions with customers.
• Enter purchase orders into the ERP system and coordinate with Planning partners.
• Confirm production timelines with customers and manage change requests.
• Support day-to-day customer requests in coordination with Supply Chain and internal partners.
• Communicate launch dates and requirements to R&D, Operations, QA, and other teams.
• Deliver customer-focused solutions and escalate issues as needed.
• Manage inventory targets and coordinate resolution of excess or aging inventory.
• Collaborate with Finance to maintain customer cost sheets.
• Build and maintain strong relationships with customer contacts.
• Prepare and present executive-level customer updates for CS&OP meetings.
• Perform additional duties and special projects as assigned.

Skills

Customer service

Communication

Multitasking

Problem solving

Attention to detail

Education

Bachelor's degree in Business Administration / Supply Chain

Tools

MRP/ERP systems

Microsoft Excel

PowerPoint

Job description

KDC is a network of best-in-class custom formulators and manufacturers of color cosmetics, skincare, haircare, bath & body, fragrance, deodorant, home, health, industrial, and auto care products. KDC delivers high-touch innovation, operational excellence, and speed to market to well-known and emerging beauty, personal, and specialty companies from coast to coast. KDC has its head office in Longueuil, Québec. In addition, KDC has 10 operating facilities located throughout North America. Altogether, the company employs nearly 4,800 talented and dedicated employees in North America.

Title: Client Services Representative (CSR)

Reports to: Senior Manager Client Services

Department: Client Services - Exempt

Supervises: N/A

Position Summary

The Client Services Representative is responsible for end-to-end management of assigned customer accounts, including both external customer relationships and internal cross functional coordination. This role ensures customer requirements are met by aligning demand, forecasting, capacity, inventory, and new product introductions across the organization. The position also owns performance measurement and reporting, tracking both Kolmar and customer KPIs—such as attainment, OTIF, inventory levels, excess/ obsolete materials disposition, BOM integrity and sales tracking—on a monthly basis.

Responsibilities

• Prepare and lead weekly Open Order Review reports and discussions with customers.
• Enter purchase orders into the ERP system and communicate order details and change requests to Planning partners.
• Confirm production timelines with customers and follow established procedures for order cancellations and push-out requests.
• Support day-to-day customer requests in coordination with Supply Chain and other internal partners.
• Communicate critical customer information—such as launch dates and special requirements—to cross-functional teams (R&D, Operations, Planning, QA, Technical Services).
• Deliver customer-focused solutions aligned with customer objectives and promptly escalates issues as needed.
• Manage inventory targets and coordinate the resolution, disposition, and mitigation of excess or aging inventory.
• Partner with Finance to develop, maintain, and update customer cost sheets.
• Build and maintain strong, professional relationships with customer contacts to foster trust, transparency, and collaboration.
• Prepare and present executive-level customer updates and materials for CS&OP meetings.
• Perform additional duties and special projects as assigned by the immediate supervisor.

Qualifications

• Bachelor’s degree in Business Administration, Supply Chain or a related field, or equivalent experience preferred.
• 3–5 years of experience in a commercial, customer service, or account management role.
• Strong interpersonal and leadership capabilities.
• Excellent written and verbal communication skills.
• Proficiency with manufacturing and supply chain information systems.
• Ability to manage multiple priorities effectively in a fast-paced environment.
• Proven problem-solving and conflict management skills.
• Working knowledge of MRP/ERP systems.
• Advanced proficiency in Microsoft Office, particularly Excel and PowerPoint.
• Ability to work independently with minimal supervision.

Competitive Benefits Package

• Medical, Dental, and Vision Insurance
• 401(k) Retirement Plan
• Short-Term and Long-Term Disability Coverage
• Life Insurance
• Paid Vacation Time
• Paid Sick Leave
• Paid Holidays
• Performance-Based Annual Bonus

Eligibility and benefit offerings may vary based on employment status and company policy.

KDC-ONE is an equal opportunity employer and does not discriminate on the basis of race, religion, color, national origin, age, sex, gender, disability or any other characteristic protected by law.

I understand that employment with KDC-ONE Company is at-will, meaning that I or KDC-ONE Company may terminate my employment at any time, or for any reason consistent with applicable state or federal law.

I understand that KDC-One requires the successful completion of a drug and/or alcohol test as a condition of employment.