Client Service Representative: 20 Hours Per Week (AM)

Alverno Laboratories; Hammond (IN); On-site; USD 17,000 - 21,000; Part time

Job summary

Alverno Laboratories in Hammond, IN seeks a part-time Central Laboratory - Client Services professional. The role handles client communications, test additions/deletions on client requests, and documentation of notifications in a fast-paced hospital network setting.

Requires a high school diploma or GED, basic computer skills, and knowledge of medical laboratory terminology. Prior medical setting experience is highly desirable; strong professionalism and ability to manage stress are essential.

Qualifications

• High school diploma or GED required.
• Previous experience with computers required.
• Knowledge of medical laboratory terminology and functions.
• Relevant experience in a medical setting is highly desired.

Responsibilities

• Answering, directing and initiating telephone calls including notifying clients/physicians of alert values and documenting notification.
• Assist clients in utilizing ACL's services, assist all laboratory functions in adding and deleting tests at clients' requests, maintain appropriate records of these actions and assist in handling all client issues as directed and as needed.
• Maintain a highly professional attitude and appropriate behaviors as frequent and sensitive client interactions occur and foster a healing environment.

Skills

Computer skills

Medical terminology

Education

High school diploma or GED

Job description

Central Laboratory- Client Services

Location: 2434 Interstate Plaza Dr. Hammond,IN46324

Shift: Flexible start times (AM);Weekend and/or Holiday Rotation;Rotating Shifts

FTE: 0.5

WHY ALVERNO

We are a highly reliable scientific organization building a culture of service. Our commitment advances the health, wellness and continuity of care in the communities we serve. We are one of the largest integrated laboratory networks serving hospitals in the Midwest region. Our network includes 32 hospitals and multiple physician offices.

WHAT WILL YOU DO

This individual is responsible for all needed client services functions including answering, directing and initiating telephone calls including notifying clients/physicians of alert values and documenting notification. He/she will also assist clients in utilizing ACL's services, assist all laboratory functions in adding and deleting tests at clients' requests, maintain appropriate records of these actions and assist in handling all client issues as directed and as needed. In addition this individual must maintain a highly professional attitude and appropriate behaviors as frequent and sensitive client interactions occur. Must be able to manage stress associated with work assignments and deadlines. This individual shall maintain a healing environment for employees and patients with a spirit of caring and concern as incorporated in the philosophy of our Catholic healthcare systems while performing all job functions.

WHAT WE ARE LOOKING FOR

High school diploma or GED Equivalent required.

Previous experience with computers required.

Knowledge and competency in medical laboratory terminology and functions.

Relevant experience in a medical setting is highly desired.