Client Service Representative

CSC; Chicago (IL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Annual leave

Tuition reimbursement

Referral bonuses

Job summary

CSC is seeking a Client Service Representative to join our Annual Reports and Business License team in Springfield, IL. This on-site role supports a major retail client, delivering courteous service, answering inquiries, and coordinating requests with internal teams.

You'll build client relationships, manage multiple databases, and identify process improvements while maintaining accuracy and timely responses. The schedule is Monday–Friday, 9:00 am–6:00 pm, with growth opportunities within CSC.

Qualifications

• Experience in a customer service or administrative role.
• Strong attention to detail and accuracy.
• Excellent verbal and written communication skills.

Responsibilities

• Build relationships with clients to understand their needs and concerns.
• Fulfill requests and answer questions for internal and external customers.
• Respond promptly to inquiries via phone or electronically.
• Provide excellent service to internal and external clients.
• Organize workflow to meet customers' time frames and demands.
• Navigate between multiple databases quickly and accurately.
• Recommend process improvements where applicable.
• Maintain and grow customer business by offering appropriate services.

Skills

Customer service

Administrative support

Multitasking

Attention to detail

Time management

Communication skills

MS Office

Salesforce

Problem solving

Tools

Salesforce

MS Office

Excel

Job description

Client Service Representative

Springfield, IL

On-Site

Monday - Friday, 9:00 am - 6:00 pm

The Business Licensing team is seeking a Client Service Representative to join our Annual Reports and Business License team. This role offers an opportunity to provide exceptional support to one of our larger retail clients, ensuring a seamless and positive experience.

Some of the things you’ll be doing:

• Build relationships with our clients to better understand their unique needs and concerns
• Fulfill requests and answer questions for internal and external customers
• Respond promptly to customer inquiries via phone or electronically
• Provide excellent customer service to both internal and external clients
• Organize the workflow to meet customers’ time frames and demands
• Navigate between multiple databases quickly and accurately
• Recommend process improvements where applicable
• Maintain and grow existing customer business by providing outstanding service and by recognizing and proactively offering appropriate services

What technical skills, experience, and qualifications do you need?

• Experience working in a customer service or administrative capacity
• Energetic self-starter who thrives in a fast-paced, team-oriented environment
• Attention to detail and accuracy
• Strong prioritization and time-management skills
• Flexibility and agility, with the ability to multitask
• Problem-solving skills
• Strong computer skills and proficiency in MS Office, Word, and Excel
• Effective verbal and written communication skills
• Salesforce experience a plus
• #LI-SL1
• #CSC
• #CSCCareers

About Us

CSC is a global business, legal, and financial services company based in Wilmington, Delaware, USA, providing knowledge-based solutions to clients worldwide. We have offices and capabilities in over 140 jurisdictions in the Americas, Europe, Asia Pacific, and the Middle East, and more than 8,000 colleagues. We are the business behind business.

Visit our careers site to learn more about CSC and our commitment to our clients, communities, and each other.

CSC is committed to creating a feeling of belonging through a diverse and growth-oriented environment where everyone is valued.

CSC colleagues have global career opportunities and excellent benefits, including annual success-sharing bonuses or commission plans based on individual performance. To learn more, visit cscglobal.com/service/careers.

We offer a range of support to colleagues with disabilities, ensuring people have the necessary resources to thrive in their roles. We encourage candidates to work closely with our talent acquisition partners to convey their specific needs. Our commitment to accessibility reflects our broader dedication to diversity and belonging.

CSC only accepts resumes from employment agencies that are part of our approved supplier program. Resumes submitted from other agencies either to talent acquisition, our hiring leaders, employees, or through any other mechanism other than our supplier process, will not be eligible to claim related fees and the submitted resumes will be considered property of CSC.

We encourage candidates to apply directly to our website and not through third-party sources.

Disclaimer: The information above describes the general nature and level of work performed by employees in this role. It is not intended to describe all duties, responsibilities, and qualifications.

Why Work with CSC?

At CSC, we’re always looking ahead, finding ways to innovate, challenge the status quo, and anticipate the needs of our clients. We exceed expectations by adapting client ambitions and goals as our own. This Fierce Client Spirit has helped us adapt and create solutions that have enabled businesses to run smoother and smarter for more than 125 years. It’s also the reason we’re the trusted partner of many of the world’s most successful organizations.

CSC is committed to attracting, developing, and retaining talented people whose values align with ours. We empower our colleagues to bring the right solutions to market to meet client demand. That’s why we are the leading provider of business administration and compliance solutions.

CSC is a great place to work with smart and dedicated people.

We have won several employer recognition awards, including Top Workplace USA, Great Places to Work India, and Built In’s Best Places to Work.

We offer fulfilling work and career opportunities. Most positions are filled with internal moves and employee referrals.

Employees are eligible for Success Sharing, bonuses, or commission plans based on role and individual performance.

CSC offers a competitive and comprehensive benefits package that includes annual leave, tuition reimbursement, referral bonuses, and more.

As business needs allow, CSC offers hybrid or remote work schedules in alignment with local regulations. Specific details for this position will be discussed during the interview process.

Job Info

• Job Identification: 16951
• Job Category: Client Services
• Posting Date: 08/21/2026, 10:14 PM
• Job Schedule: Full time
• Locations: 801 Adlai Stevenson Drive, Springfield, IL, 62703, US