Client Service Representative

VCA Animal Hospitals, Inc; Tacoma (WA); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) plan

Employee discounts

Paid time off

Job summary

VCA Pacific Avenue Animal Hospital is seeking an experienced Client Service Representative to join our team on a full-time basis. As the face of VCA, the CSR sets the tone for the practice, greeting visitors, answering calls, scheduling appointments, and guiding clients and their pets to exam rooms.

You will present and explain fees, process payments, and assist clients with products and services while educating them on non-medical pet care.

Qualifications

• Positive, customer service oriented individual with a great attitude.
• Ability to multitask and communicate effectively with others.
• Comfortable working alone and in groups; willing to work some weekend and evening shifts.

Responsibilities

• Greet visitors and answer phones; guide clients and their pets to exam rooms.
• Schedule and confirm appointments.
• Place outbound calls for follow-ups and prospective clients.
• Present and explain fees; process payments.
• Assist clients in obtaining products and services.
• Educate clients on non-medical pet care (heartworm prevention, housebreaking, flea & tick control).
• Manage medical records, charts, reports and correspondence.
• Maintain hospital cleanliness inside and outside the facility.

Skills

Customer service

Communication

Multitasking

Attention to detail

Job description

VCA Pacific Avenue Animal Hospital is seeking an experienced Client Service Representative to join our team on a full-time basis.

At VCA Animal Hospitals, we take our mission statement of your pet’s health is our top priority and excellent service is our goal very seriously. From a clients first phone call, we aim to exceed expectations and offer world-class service.

We are looking for a positive, customer service oriented individual to join our front desk team. Candidate must have a great attitude, enjoy building relationships with and caring for clients, and have a high attention to detail. The right candidate is able to multitask, effectively communicate with others, comfortable working alone and in groups, and is available to work some weekend and evening shifts.

Our hospital is a growing business that prides itself on a positive and supportive work environment where personal growth and development are priorities. We offer comprehensive health care benefits, vacation and sick pay, life and supplemental insurances, 401K with match, employee discounts, and learning opportunities within the hospital. We strive to provide the best possible experience for our clients and patients and are looking for an amazing customer service representative to help us with this goal.

$19-$21.00/hour dependent on experience

Why We Need You:

As the face of VCA, Client Service Representatives set the tone for the practice. The CSR is the pivot around which the hospital operates and is responsible for:

• Customer service; greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
• Scheduling and confirming appointments.
• Placing outbound calls for follow-ups and reaching out to prospective clients.
• Presenting and explaining fees, processing payments.
• Assisting clients in obtaining products and services.
• Answering general questions and educating clients on non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).
• Managing medical records, charts, reports and correspondence.
• Hospital maintenance (including removal of animal waste as necessary) and ensuring that facility is neat and clean at all times—both inside and outside.

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com