Client Service Representative

United Veterinary Care; Santa Ana (CA); On-site; USD 23,000 - 29,000; Full time

Benefits offered by this job

Short Term Disability

Life Insurance

Employee Assistance Program

401K matching

CA Health Insurance

HSA/FSA

Dental Insurance

Vision Insurance

PTO

DailyPay

Referral Bonus

Job summary

Alton Main Animal Hospital in Santa Ana, CA seeks a friendly Client Service Representative. You’ll welcome clients, manage appointments, and support the veterinary team in a fast-paced setting.

Responsibilities include front-desk duties, records management, payment processing, and empathetic communication. Prior customer service experience is preferred; veterinary exposure is a plus. Compensation ranges $17–$21 per hour, commensurate with experience.

Qualifications

• 2+ years of customer service experience preferred.
• Excellent communication and customer service skills.
• Strong organization, time management and attention to detail.
• Basic computer and math skills.
• Ability to multitask and stay calm in a fast-paced environment.
• Positive, professional team player and empathy toward clients.

Responsibilities

• Provide exceptional customer service in person and over the phone.
• Schedule and confirm appointments and assist with patient check-in/check-out.
• Maintain accurate client and patient records.
• Prepare estimates, invoices, and process payment.
• Answer phones and assist with client questions and concerns.
• Communicate with empathy and professionalism, especially during stressful situations.
• Maintain a clean and organized reception area.
• Assist with patient admissions, including obtaining weights and updating information.
• Process referrals, lab results, mail, and other documentation.
• Assist with opening/closing procedures and other front-desk duties.
• Help identify urgent concerns and communicate them to the veterinary team.
• Participate in ongoing learning and opportunities to develop veterinary assistant skills.

Skills

Customer service

Communication

Organization

Time management

Attention to detail

Basic computer skills

Multitasking

Team player

Vet terminology learning

Job description

Client Service Representative

Alton Main Animal Hospital | Santa Ana, CA

Pay Range: $17.00-$21.00/hour

Alton Main Animal Hospital is looking for a friendly, compassionate, and dependable Client Service Representative (CSR) to join our team!

Our CSRs are an important part of the client experience and serve as the connection between pet owners and our veterinary team. If you enjoy helping people, love animals, and thrive in a busy, team-oriented environment, we’d love to meet you!

What You’ll Do

• Provide exceptional customer service in person and over the phone


• Schedule and confirm appointments and assist with patient check-in/check-out


• Maintain accurate client and patient records


• Prepare estimates, invoices, and process payment


• Answer phones and assist with client questions and concerns


• Communicate with empathy and professionalism, especially during stressful situations


• Maintain a clean and organized reception area


• Assist with patient admissions, including obtaining weights and updating information


• Process referrals, lab results, mail, and other documentation


• Assist with opening/closing procedures and other front-desk duties


• Help identify urgent concerns and communicate them appropriately to the veterinary team


• Participate in ongoing learning and opportunities to develop veterinary assistant skills

What We’re Looking For

• 2+ years of customer service experience preferred


• Veterinary or medical experience is a plus, but not required


• Excellent communication and customer service skills


• Strong organization, time management, and attention to detail


• Basic computer and math skills


• Ability to multitask and remain calm in a fast-paced environment


• Positive, professional, and compassionate team player


• Ability to learn veterinary terminology and hospital procedures

Benefits & Perks

• Complimentary Short Term Disability


• Complimentary Life Insurance; with options to purchase additional voluntary benefits for self or family


• Company Sponsored Employee Assistance Program (Headspace)


• 401K with 100% company match up to 3% and 4% company match for your 5% of contributions, eligible after 6 months of employment


• Florida Blue Insurance Plans with 3 tiered options; Kaiser for CA Residents


• Flexible Spending Account, Health Savings Account or Health Reimbursement Account options


• United Healthcare Dental Insurance; includes a 100% paid premium option for team members


• United Healthcare Vision Insurance options


• Long Term Disability option (paid for by employee)


• Progyny-Fertility and Family Building Support


• Team Member Discounts for Pet Care


• Paid time off-inclusive of sick, personal, and vacation


• Digital Musculoskeletal Support


• Referral Bonus Program


• DailyPay on Demand

Benefits eligibility and availability may vary based on employment status and applicable plan terms.

About Us

Alton Main Animal Hospital is a full-service veterinary hospital serving pets and their families in Santa Ana. We are committed to providing excellent veterinary care while creating a welcoming and compassionate experience for our clients and patients. We are a proud United Veterinary Care Partner hospital, and UVC supports each hospital’s unique culture while providing resources that help our teams build sustainable and fulfilling careers in veterinary medicine. The anticipated pay range for this position is $17.00-$21.00 per hour. Actual compensation will be based on factors including qualifications, experience, skills, and other job-related considerations, consistent with applicable law.

Alton Main Animal Hospital is an equal opportunity employer committed to a workplace free from unlawful discrimination and harassment.