Client Service Representative

Vicar Operating, Inc. dba VCA; Sacramento (CA); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

Medical/Dental/Vision

401(k)

Pet care discounts

Paid vacation

Holidays and sick days

Job summary

VCA Sacramento Veterinary Referral Center is seeking a client service representative to join our growing team. The CSR acts as the hospital's front line, greeting visitors, answering phones, and guiding clients and their pets to exam rooms.

We offer a comprehensive benefits package and ongoing opportunities for professional growth within a national network of trusted veterinary hospitals. Join a supportive team that values compassionate care and excellent service.

Qualifications

• Must have a high school diploma or equivalent.
• Animal care, client/customer interaction, receptionist experience preferred but not required.
• Excellent communication skills.
• Possess a good attitude and contribute to a positive work environment.
• Knowledge of and ability to use medical abbreviations.
• Ability to multi-task and prioritize effectively.

Responsibilities

• Greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
• Be familiar with infectious and common zoonotic diseases; including prevention, and the steps to reduce or eliminate transmission.
• Differentiate and prioritize between routine cases and emergency cases and alert staff accordingly.
• Placing outbound calls for follow-ups and reaching out to prospective clients.
• Presenting and explaining fees, including processing payments.
• Answering questions regarding products and services
• Managing medical records, charts, reports and correspondence.
• Handle all cash and credit card transactions including deposits and invoicing.

Skills

Excellent communication skills

Customer service

Receptionist experience

Multi-tasking

Prioritization

Positive attitude

Knowledge of medical abbreviations

Education

High school diploma or equivalent

Job description

VCA Sacramento Veterinary Referral Center is seeking a client service representative to join our growing team! With the recent increased demand for veterinary care, we are expanding our team. At VCA Animal Hospitals, we take our mission statement – your pet’s health is our top priority and excellent service is our goal – very seriously.

Why We Need You

The CSR is the pivot around which the hospital operates and is responsible for: Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.

• Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
• Be familiar with infectious and common zoonotic diseases; including prevention, and the steps to reduce or eliminate transmission
• Differentiate and prioritize between routine cases and emergency cases and alert staff accordingly
• Placing outbound calls for follow‑ups and reaching out to prospective clients.
• Presenting and explaining fees, including processing payments.
• Answering questions regarding products and services
• Managing medical records, charts, reports and correspondence.
• Handle all cash and credit card transactions including deposits and invoicing.

About Our Hospital

Here at VCA Sacramento Veterinary Referral Center we are proud of our strong reputation in our community, offering clients a spectrum of services from our 24-hour ER service to our wide variety of specialty services. We have a supportive and fun team of team board-certified specialists in internal medicine, surgery, emergency and critical care, anesthesiology, cardiology, neurology, rehabilitation, medical and radiation oncology, and radiology.

Why Join Our Team

At VCA, your passion for medicine and compassion for pets and people is matched with a commitment to your professional growth. You will sharpen your skills—and even learn some new techniques—and explore career options that only VCA can offer, such as continuing education, transfer, specialization, and leadership opportunities. We offer competitive compensation, including swing and graveyard shift differentials, along with a comprehensive benefits package, including: medical/dental/vision and paid vacation (for F/T employees only), 401(k), generous personal pet care discounts, and more!

Qualifications

• Must have a high school diploma or equivalent
• Animal care, client/customer interaction, receptionist experience preferred but not required
• Excellent communication skills
• Possess a good attitude and contribute to a positive work environment
• Knowledge of and ability to use medical abbreviations
• Ability to multi-task and prioritize effectively

VCA Animal Hospitals offers a competitive compensation and benefits package including Medical/Dental/Vision insurance, 401(k) retirement plan, pet care discounts, paid vacation, holidays and sick days, health and well-being programs that provide resources and training.

The pay range for this position is $17-$20/ hour

Compensation is negotiable based on education, experience, and other relevant credentials.

Benefits

• Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

We are proud to be an Equal Opportunity Employer - Veterans / Disabled.

We are a family of hometown animal hospitals determined to positively impact pets, people and our communities.

From primary care to emergency, urgent and specialty care, VCA delivers world-class medicine and hometown care to more than four million pets each year.

We invest in cutting-edge tools, training and technology that enable Associates across our national network of hospitals to lead the industry today and into tomorrow.

Among our talented 35,000 Associates are nearly 7,000 veterinarians – including 500 who are board-certified specialists – nearly 4,000 credentialed technicians and over 10,000 veterinary assistants – all dedicated to giving pets the very best in medical care.

The future of veterinary medicine is in our hands. Join us.