Client Service Representative

VCA Animal Hospitals, Inc; Plainville (CT); Presencial; USD 32.000 - 42.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, dental, vision insurance

Paid vacation/sick days

401(k)

Employee pet discounts

Descripción de la vacante

VCA Animal Hospitals, Inc is seeking an experienced Client Service Representative to join our team. The role focuses on greeting clients and their pets, scheduling visits, processing payments, and educating clients on products and services. You will support hospital operations and help maintain a clean, welcoming environment.

The position offers competitive compensation with benefits and pet discounts. Equal opportunity employer and team-oriented culture are emphasized.

Formación

• Prior experience in client-facing roles, preferably in veterinary or healthcare settings.
• Strong communication and interpersonal skills.
• Ability to guide clients and explain services clearly.

Responsabilidades

• Greet visitors, answer telephones, and guide clients and their pets to exam rooms.
• Schedule and confirm appointments.
• Place outbound follow-up calls to clients.
• Explain fees and process payments to clients.
• Recommend and educate on products and services, including prescriptions.
• Maintain medical records, charts and reports.
• Support hospital maintenance and keep the facility neat and clean.

Conocimientos

Customer service

Scheduling

Phone communication

Sales upsell

Descripción del empleo

Client Service Representative

We are seeking an experienced Client Service Representative to join our team. At VCA Animal Hospitals, we take our mission statement - your pet's health is our top priority and excellent service is our goal - very seriously. With every opportunity, we aim to exceed each pet owner's expectations.

Why We Need You

• Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.


• Scheduling and confirming appointments.


• Placing outbound calls for follow-ups and reaching out to prospective clients.


• Presenting and explaining fees, including processing payments.


• Recommending, selecting, and obtaining products and services, including prescriptions.


• Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).


• Managing medical records, charts, reports and correspondence.


• Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times - both inside and outside.

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development).

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com.