Client Service Representative

Alpha Animal Rehabilitation and Fitness; Lebanon (NJ); On-site; USD 36,000 - 48,000; Full time

Job summary

Alpha Animal Rehabilitation and Fitness in New Jersey is seeking a client-focused team member to welcome pets and their families, answer inquiries, schedule evaluations, and ensure smooth daily operations. You will educate clients about rehabilitation options, manage payments and records, and coordinate care between clients and the rehab team.

The role offers opportunities in community outreach, referrals, and cross-training across rehabilitation disciplines, with comprehensive on-the-job

Responsibilities

• Welcome new and existing clients and their pets with warmth, professionalism, and compassion.
• Answer incoming phone calls, emails, and text messages.
• Schedule new patient evaluations and follow-up appointments.
• Manage appointment confirmations, cancellations, and waitlists.
• Assist with client check-in and check-out.
• Process payments and maintain accurate client records.
• Educate pet parents on our rehabilitation services, treatment plans, pricing, and scheduling options.
• Coordinate communication between clients and the rehabilitation team.
• Help create a welcoming, organized, and positive experience for every family who walks through our doors.
• Contact veterinary hospitals to introduce Alpha Animal Rehabilitation & Fitness.
• Coordinate and schedule Lunch & Learn educational presentations for veterinarians and veterinary staff.
• Build relationships with general practice veterinarians, specialty hospitals, emergency hospitals, trainers, groomers, boarding facilities, rescue organizations, and other pet-related businesses.
• Deliver educational materials and marketing resources.
• Follow up with referral partners.
• Represent Alpha at community events, networking opportunities, and local pet-related functions.
• Help identify new referral and partnership opportunities throughout Northern New Jersey.
• Assist with referral growth initiatives.
• Support social media and community engagement efforts.
• Track outreach activities and referral relationships.
• Help coordinate educational events and promotional campaigns.
• Identify opportunities to increase community awareness of animal rehabilitation.
• Maintain organization throughout the clinic.
• Support therapists with scheduling optimization.
• Coordinate internal meetings and educational events.
• Assist with inventory and general office organization.
• Help ensure the clinic remains welcoming, clean, and prepared throughout the day.
• Support daily operational workflow and team communication.
• Cross-training may include: Assisting therapists with basic patient preparation; Learning common rehabilitation equipment and treatment modalities; Helping maintain treatment areas and equipment; Assisting with patient transitions throughout the clinic; Supporting therapists with non-clinical patient care tasks; Learning the fundamentals of canine rehabilitation, recovery, and therapeutic exercise.
• No previous rehabilitation experience is required—we are happy to train the right candidate.

Job description

What You'll Do

Client Experience

• Welcome new and existing clients and their pets with warmth, professionalism, and compassion.
• Answer incoming phone calls, emails, and text messages.
• Schedule new patient evaluations and follow-up appointments.
• Manage appointment confirmations, cancellations, and waitlists.
• Assist with client check-in and check-out.
• Process payments and maintain accurate client records.
• Educate pet parents on our rehabilitation services, treatment plans, pricing, and scheduling options.
• Coordinate communication between clients and the rehabilitation team.
• Help create a welcoming, organized, and positive experience for every family who walks through our doors.

Community Outreach & Referral Development

One of the most exciting parts of this role is helping more pets gain access to rehabilitation by building relationships throughout the veterinary community.

Responsibilities include:

• Contact veterinary hospitals to introduce Alpha Animal Rehabilitation & Fitness.
• Coordinate and schedule Lunch & Learn educational presentations for veterinarians and veterinary staff.
• Build relationships with general practice veterinarians, specialty hospitals, emergency hospitals, trainers, groomers, boarding facilities, rescue organizations, and other pet-related businesses.
• Deliver educational materials and marketing resources.
• Follow up with referral partners.
• Represent Alpha at community events, networking opportunities, and local pet-related functions.
• Help identify new referral and partnership opportunities throughout Northern New Jersey.

Marketing & Business Development

• Assist with referral growth initiatives.
• Support social media and community engagement efforts.
• Track outreach activities and referral relationships.
• Help coordinate educational events and promotional campaigns.
• Identify opportunities to increase community awareness of animal rehabilitation.

Administrative Responsibilities

• Maintain organization throughout the clinic.
• Support therapists with scheduling optimization.
• Coordinate internal meetings and educational events.
• Assist with inventory and general office organization.
• Help ensure the clinic remains welcoming, clean, and prepared throughout the day.
• Support daily operational workflow and team communication.

Cross-Training & Professional Development

Unlike most client care positions, this role offers the opportunity to gain hands-on exposure to the growing field of Companion Animal Rehabilitation.

While your primary responsibilities will focus on client care, scheduling, community outreach, and referral development, you will also receive minor cross-training as a Veterinary Rehabilitation Assistant to better understand our rehabilitation process and provide additional support to our clinical team when appropriate.

Cross-training may include:

• Assisting therapists with basic patient preparation.
• Learning common rehabilitation equipment and treatment modalities.
• Helping maintain treatment areas and equipment.
• Assisting with patient transitions throughout the clinic.
• Supporting therapists with non-clinical patient care tasks.
• Learning the fundamentals of canine rehabilitation, recovery, and therapeutic exercise.

No previous rehabilitation experience is required—we are happy to train the right candidate.

Who We're Looking For

We're looking for someone who is:

• Friendly, positive, and genuinely enjoys helping people.
• Passionate about animals and their well‑being.
• Exceptionally organized and detail‑oriented.
• An outstanding communicator both in person and over the phone.
• Comfortable building professional relationships with veterinary teams.
• Confident speaking with clients and referral partners.
• Self‑motivated, dependable, and proactive.
• Able to multitask in a fast-paced environment.
• Professional in appearance and communication.
• Comfortable learning new software and technology.

Preferred Qualifications

Experience in any of the following is a plus:

• Veterinary medicine
• Veterinary assisting or technician experience
• Human healthcare
• Physical therapy
• Animal rehabilitation
• Customer service
• Medical scheduling
• Sales or business development
• Marketing or community outreach
• Event planning or coordination

Why Join Alpha?

At Alpha Animal Rehabilitation & Fitness, we're building more than a rehabilitation practice—we're creating the premier destination for companion animal rehabilitation in New Jersey.

When you join Alpha, you'll become part of a collaborative, supportive, and passionate team dedicated to improving the lives of pets and the families who love them.

We value:

• Compassionate patient care
• Exceptional client experiences
• Continuous learning and professional growth
• Innovation in veterinary rehabilitation
• Community education
• Teamwork and collaboration
• Making a meaningful difference every day

Every day you'll help pets recovering from orthopedic surgery, neurological injuries, arthritis, sports injuries, and age-related mobility challenges while supporting families during some of the most important moments in their pets' lives.