Client Service Representative

VCA Animal Hospitals, Inc; East Windsor Township (NJ); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Medical, Dental & Vision insurance

401(k)

Free wellness subscriptions (HeadSpace

Pet care discounts

Paid parental leave

Job summary

VCA Twin Rivers in East Windsor Township, NJ seeks an Experienced Client Service Representative to join our AAHA‑accredited hospital full time. You will be the face of the practice, greeting clients and guiding pets to exam rooms.

The role offers leadership opportunities, comprehensive benefits, and a supportive team within a trusted veterinary network. Strong communication, comfort with pets, and flexible hours are essential.

Qualifications

• At least one year of proven past experience helping customers.
• High School Diploma/GED or equivalent.
• Excellent listening and communication skills; compassion for pets and people.
• Proven decision-making and problem-solving abilities.
• Proficiency in Microsoft Office.
• Willingness to work non-traditional hours, including nights, weekends and holidays.
• The ability to lift up to 40 lbs.

Responsibilities

• Greet visitors, answer phones, and guide clients and their pets to exam rooms.
• Schedule and confirm appointments.
• Place outbound follow-up calls and reach out to prospective clients.
• Present and explain fees, including processing payments.
• Recommend and obtain products and services, including prescriptions.
• Educate clients on general animal care and husbandry.
• Manage medical records, charts, reports and correspondence.
• Maintain hospital cleanliness inside and outside.

Skills

Customer service

Communication skills

MS Office

Problem solving

Multitasking

Education

High School Diploma/GED

Job description

Seeking Client Service Representative!

VCA Twin Rivers is seeking an Experienced Client Service Representative to join our team full time! We are proudly an AAHA-Accredited hospital that has been serving the community for over 30 years. Our team has a shared devotion to provide progressive medicine with compassion as a driving force and we are eager to welcome a like-minded individual!

Among the reasons to consider joining VCA Twin Rivers

We create and support an inclusive work environment where you can focus on your career, your happiness, and the patients you serve. Below are some of the many benefits of joining the VCA team!

• Leadership opportunities
• Access to the people and financial resources of a large veterinary community
• WOOF University, offering abundant of training in a variety of topics
• Generous employee pet care discounts
• Opportunities to give back through strong Shelter partnerships and VCA Charities

VCA adds value to your compensation package with the following:

• Competitive wage
• Medical, Dental & Vision insurance
• Opportunity to teach and mentor
• 401(k)
• Free wellness subscriptions (Head Space)
• Life and Long Term Disability insurance
• Paid Parental leave

Why We Need You

As the face of VCA Twin Rivers , the Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities. The Client Service Representative is the pivot around which the hospital operates and is responsible for:

• Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
• Scheduling and confirming appointments.
• Placing outbound calls for follow-ups and reaching out to prospective clients.
• Presenting and explaining fees, including processing payments.
• Recommending, selecting, and obtaining products and services, including prescriptions.
• Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).
• Managing medical records, charts, reports and correspondence.
• Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times—both inside and outside.

QUALIFICATIONS:

• At least one year of proven past experience helping customers
• High School Diploma/GED or equivalent
• Excellent listening and communication skillsCompassion for pets and people—as well as awareness and understanding of others’ reactions
• Proven decision-making skills to choose the most appropriate course of action
• The ability to integrate new information into problem-solving
• Proficiency in Microsoft Office
• Willingness to work non-traditional hours, including nights, weekends and holidays
• The ability to lift up to 40 lbs. and be exposed to hazards associated with pets such as allergies, contagious diseases, noises, odors, bites, scratches, and animal waste

The salary range for this position is $16 - $18 / hour

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com