Client Service Representative

EVG Specialty Network; Chattanooga (TN); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Free Employee Assistance Program

Pet care discount for employees

Shift differentials for nights and/or

Job summary

Veterinary Care & Specialty Group (VCSG) in Chattanooga, TN, is seeking a Client Service Representative (CSR) to be the first contact for pet owners during emergencies and routine care. You will triage calls, assist with patient intake and discharge, and support both the veterinary team and clients with compassion and efficiency.

Ideal candidates will have strong communication skills, the ability to stay calm under pressure, and experience in fast-paced veterinary environments.

Qualifications

• High school diploma or equivalent required.
• Available to work evenings, weekends and some holidays
• Ability to stay calm, focused, and compassionate during emergency situations.
• Excellent communication and interpersonal skills, especially under pressure.
• Comfortable working in a fast-paced, emotionally charged environment with sick or injured animals.

Responsibilities

• Greet clients and patients with empathy, urgency, and professionalism.
• Triage incoming calls and determine appropriate response based on emergency protocols.
• Gather and verify client and patient information; ensure accurate and timely data entry.
• Manage emotionally charged situations with compassion and clarity.
• Process payments, estimates, invoices, and medical records.
• Maintain cleanliness and order in the reception and lobby areas.
• Act as a liaison between the veterinary team and clients.

Skills

Empathy

Communication

Interpersonal skills

Calm under pressure

Teamwork

Education

High school diploma or equivalent

Tools

Instinct

Job description

Veterinary Care & Specialty Group (VCSG) is Chattanooga's largest multi-specialty and emergency hospital, where compassionate care meets cutting-edge medicine. At VCSG, we are committed to providing exceptional specialty and emergency care while fostering a supportive and collaborative team environment. We believe that excellence in patient care starts with a workplace where professionals feel valued, empowered, and inspired to grow - because when our team thrives, so do our patients.

What You Can Expect

As a Client Service Representative (CSR) in our emergency and specialty veterinary hospital, you will be the first point of contact for pet owners during some of their most stressful and emotional moments. You will play a critical role in triaging calls, managing patient intake and discharge, and supporting both the veterinary team and clients with compassion, efficiency, and professionalism.

*This position requires a Friday through Monday 8am to 5pm schedule*

Key Responsibilities

• Greet clients and patients with empathy, urgency, and professionalism.
• Triage incoming calls and determine appropriate response based on emergency protocols.
• Gather and verify client and patient information; ensure accurate and timely data entry.
• Manage emotionally charged situations with compassion and clarity.
• Process payments, estimates, invoices, and medical records.
• Maintain cleanliness and order in the reception and lobby areas.
• Act as a liaison between the veterinary team and clients

Requirements

• High school diploma or equivalent required.
• Available to work evenings, weekends and some holidays
• Ability to stay calm, focused, and compassionate during emergency situations.
• Excellent communication and interpersonal skills, especially under pressure.
• Comfortable working in a fast-paced, emotionally charged environment with sick or injured animals.

Preferred Qualifications

• Prior experience in a veterinary, emergency, or medical reception environment
• Familiarity with veterinary terminology and emergency triage protocols
• Proficiency with veterinary software (Instinct)

Why You Should Choose Us

Work in a diverse and supportive environment

We offer a supportive environment that fosters personal and professional development, along with benefits that prioritize wellness and growth.

Great Location

Located in the up-and-coming Southside Neighborhood in Chattanooga at the base of Lookout Mountain. Our hospital is located perfectly next to the beautiful Tennessee River Park and the new baseball stadium opening soon and close to various restaurants, breweries, and entertainment venues.

• Free Employee Assistance Program with mental health & financial wellness resources
• Generous employee pet care discount
• Competitive hourly pay and shift differentials for nights and weekends
• 120 hours annual paid time off and floating holiday time

VCSG is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.