Client Service Representative

United Veterinary Care; Chattanooga (TN); On-site; USD 30,000 - 48,000; Full time

Benefits offered by this job

Short Term Disability paid by employer

Life Insurance 25,000+

Employee Assistance Program (Headspace

401K with company match

Medical Insurance with multiple plans

Flexible Spending Account or Health |

Dental Insurance

Vision Insurance

Long Term Disability

Team Member Discounts for Pet Care

Paid time off

Referral Bonus Program

DailyPay on Demand

Job summary

Animal Clinic Inc in Chattanooga is looking for a Client Service Representative to handle front desk operations and greeting clients for our veterinary patients.

You will schedule appointments, manage records, process payments, and help educate clients on wellness plans, with a focus on compassionate, efficient service and teamwork with our veterinary staff.

Qualifications

• One year of experience in veterinary or human medical practice preferred.
• Minimum two years’ customer service experience required.
• Must possess basic math skills to determine deposits and process payments.
• Preferred understanding of veterinary terminology and client communication.

Responsibilities

• Deliver exceptional customer service to pet owners in person or by phone.
• Schedule and confirm appointments, manage records, and provide estimates/invoices.
• Respond with compassion in stressful situations.
• Maintain a clean, stocked lobby and front office area.
• Educate clients on wellness plans and products sold in the waiting room.
• Perform opening/closing procedures and end-of-day deposits.
• Data entry for records and referrals; manage mail distribution.
• Ensure referral letters and lab results reach the veterinarians.
• Admit patients with current information and accurate weights.
• Opportunity to learn Veterinary Assistant skills if desired.

Skills

Customer service

Communication

Time management

Problem solving

Teamwork

Adaptability

Job description

Client Service Representative

Being a Client Service Representative (CSR) in a veterinary office takes a special kind of person whocandeal with both humans and animals alike. As a CSR, your primary responsibility is to be efficient inallfront desk operations.A CSR is the client’s first and last impressionwhen visiting us,and it is important that all clients feel welcome,safeand comfortable.CSRsareinvaluablemembers of ourhospital team, andwe treat them that way.

Description

Client Service Representative

Being a Client Service Representative (CSR) in a veterinary office takes a special kind of person whocandeal with both humans and animals alike. As a CSR, your primary responsibility is to be efficient inallfront desk operations.A CSR is the client’s first and last impressionwhen visiting us,and it is important that all clients feel welcome,safeand comfortable.CSRsareinvaluablemembers of ourhospital team, andwe treat them that way.

Come thrive in an environment that encourages learning and continued growth within the profession and becomes the bridge between pet owners and patient care.

Essential Functions and Responsibilities

• Deliverexceptionalcustomer service to pet owners in a polite and timely manner,bothin person and over the phone
• Scheduleand confirmappointments, record keepingand organization, provide estimates and invoices for payment
• Respond with compassion and empathy in stressful and emotional situations
• Maintain a clean,stockedand orderly lobby and front office area
• Educate clients on wellness plans, food and products sold in the waiting room
• Perform opening and closing procedures, end-of-day reports and deposits
• Data Entry: records, client questionnaires, referral information,etc.
• Distribute mail
• Ensure that referral letters and lab results go to the corresponding veterinarians
• Admit patients: ensuring that the patient isweighed,and all information is current
• Opportunities to learn Veterinary Assistant skills if desired

Skills and Qualifications

• Oneyearofexperiencein veterinary practice (or human medical practice) preferred
• Minimumtwoyears’customer service experience required (retail,foodand beverage, etc.)
• Must possess basic math skills to determine proper deposits, make changes,and process paymentsutilizingcredit card and check terminal
• Preferred general understanding of veterinary terminology, situational understanding and being able to successfully communicate these situations with clients and veterinary team.
• Excellent communication skillswith clients and team members
• Proficienttime management, ability to solve problems,learn,and handle multiple tasks
• Enthusiastic team player with a patient, and positive professional attitude.
• Must be able towork seated for a majority of day

Benefits and Perks

• Short Term Disability paid for byemployer
• Complimentary Life Insurance $25,000; with options to purchase additional voluntary benefits for self orfamily
• Company Sponsored Employee Assistance Program (Headspace)
• 401K with 100% company match up to 3% and 50% company match up to 5%, eligible after 6 months ofemployment
• Medical Insurance with multiple plan options to choose from
• Flexible Spending Account or Health Savings Account options
• United Healthcare Dental Insurance; includes a 100% paid premium option for teammembers
• United Healthcare Vision Insurance options
• Long Term Disability option
• Team Member Discounts for Pet Care
• Paidtimeoff inclusiveof sick, personal, and vacation
• Referral Bonus Program
• DailyPayon Demand

Founded in 1953, Animal Clinic Inc of Chattanooga has been dedicated for more than 60 years to providing exemplary services that consistently exceed the expectations of our clients and theirhighly valuedpets. We are a full service veterinary medical facility with two full-service clinic locations in Chattanooga, TN. The professional and courteous staff at Animal Clinic Downtown & Animal Clinic East seek to provide the best possible medical, surgical, and dental care for our highly valued patients.We go above and beyond to meet the strict requirements of AAHA, The American Animal Hospital Association, to maintain our accreditation for caring for companion animals. AAHA accreditation is sought voluntarily by only 15 percent of North American veterinary practices, and we are proud to be one of them!

We are a proud United Veterinary Care Partner hospital. United Veterinary Care supports the unique culture and individuality of each partner hospital whileempowering the hospital teams in their care for patients.

One of our goalsis to support our community of hospitals in creating sustainable, fulfilling careers in a profession we love.

United Veterinary Care provides equal employment opportunities to all employees and applicants for employment in all job classifications without regard to race, color, religion, age, mental disability, physical disability, medical condition, gender, sexual orientation, genetic information, ancestry, marital status, national origin, veteran status, and other classifications protected by applicable state and local non-discrimination laws.