Client Service Representative

Playfly Sports; Atlanta (GA); Hybrid; USD 42,000 - 54,000; Full time

Job summary

Playfly Sports in Atlanta is seeking a Client Service Representative to support our Atlanta-based Account Executives and help drive linear revenue from advertising partners across the Southeast. The CSR will develop a strong understanding of our linear business by serving as a primary point of contact for Sales Leadership, their AEs, their CSC, and other internal and external stakeholders.

These include, but are not limited to: Pricing & Planning, Insights, Marketing, media agencies, brand

Qualifications

• 1-3 years of experience in a sales support or similar role.
• Some experience in the media industry, advertising agency, or sports.
• CRM systems experience preferred.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Office, with emphasis on Excel.
• High School Diploma required; Bachelor's degree preferred.

Responsibilities

• Serve as the primary support for Account Executives and drive linear revenue with advertising partners.
• Coordinate planning, proposals, and campaign pacing with internal teams and partners.
• Manage campaign delivery, updates, and recap materials for agency and station partners.
• Foster strong relationships with Sales leadership, AEs, CSC, and external partners.

Skills

Verbal & written communication

Multitasking

Organizational skills

Relationship building

Team player

Education

High School Diploma

Bachelor's degree preferred

Tools

Microsoft Office Suite

Excel emphasis

Job description

THE RUNDOWN

Playfly Sports is looking for a Client Service Representative to join our team in Atlanta. The Client Service Representative (CSR) will be responsible for supporting our Atlanta-based Account Executives and helping them drive linear revenue from advertising partners across the Southeast. The CSR will develop a strong understanding of our linear business by serving as a primary point of contact for Sales Leadership, their AEs, their Client Service Coordinator (CSC), and other internal and external stakeholders. These include, but are not limited to: Pricing & Planning, Insights, Marketing, media agencies, brand clients, and station partners.

Atlanta, GA (Hybrid)

What You’ll Accomplish

• Workflow Ownership: You will serve as the “Quarterback” of each AE’s desk. Helping them define priorities, collaborate with your CSC, anticipate challenges, and effectively communicate with our agency partners, station partners, and internal support teams.
• Planning & Proposal Development: You will apply your knowledge of our offering and capabilities along with your understanding of our client’s needs to build media plans that help them achieve their goals and drive revenue for Playfly and our station partners.
• Campaign Stewardship: You will own pacing strategy and partner with the CSC to monitor campaign delivery, request ADU and makegoods (when necessary), keep our agency partners in the loop, and contribute to campaign recap decks.
• Activation & Execution: You will coordinate the successful execution of added value marketing elements, brand integrations, and other campaign deliverables with our internal activation team, agency partners, and station partners.
• Relationship Management: You will build strong relationships with and earn the trust of Sales leadership, your AEs, your CSC, and our internal support teams, as well as our external agency and station partners. Additionally, you will help mentor the CSC and aid in their continued development.
• Sales Enablement & Growth: You will help the AEs identify upsell or new opportunities for their clients, support their outreach efforts through proactive prospecting, and participate in client presentations, where appropriate.
• Other job-related duties as assigned.

What You’ll Bring

• High School Diploma required; Bachelor’s Degree preferred.
• 1-3 years of experience in a sales support or similar role.
• Some experience working in the media industry, at an advertising agency, or in Sports is required.
• Some working experience in CRM systems is preferred.
• Interest and general understanding of the Sports industry.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Office applications (Excel, Word, PowerPoint, and Outlook) is required. With an emphasis on Excel.
• Excellent interpersonal skills, including the ability to develop and maintain good working relationships is required.
• Outstanding organizational skills and a proven ability to work both as a member of a team and individually.
• The ability to multitask and work effectively on multiple projects with competing deadlines.

EEOC & DIVERSITY STATEMENT

Playfly Sports affirms that inequality is detrimental to our associates, our clients, and the communities we serve. Our goal is to impact lasting change through our actions. Together, we unite for equality and equity. Playfly Sports is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affiliation or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.

ACCOMMODATIONS

Playfly Sports is committed to the full inclusion of all qualified individuals, and as part of this commitment, Playfly Sports will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact [e-mail].

We are unable to sponsor or take over sponsorship of an employment visa for this role at this time.

Equal Opportunity Employer

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