Client Service Representative

VCA Animal Hospitals; Albuquerque (NM); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Paid vacation/sick days

401(k)

Employee pet discounts

Job summary

A pet healthcare provider in Albuquerque is seeking an experienced Client Service Representative to ensure excellent service for pet owners. Responsibilities include greeting clients, managing appointments, processing payments, and maintaining the facility's cleanliness. The ideal candidate will possess strong customer service skills and a passion for animal care. Competitive compensation and a comprehensive benefits package including medical, dental, and generous employee discounts are offered. Join us to deliver exceptional service to clients and their pets.

Qualifications

• Experience in customer service roles.
• Knowledge of animal husbandry and pet care.
• Ability to manage records and perform administrative tasks.
• Friendly, professional demeanor and dependable.

Responsibilities

• Greet visitors and manage client interactions.
• Schedule and confirm appointments.
• Handle payment processing and explain fees.
• Maintain cleanliness of the facility.
• Assists clients with product and service selections, including prescriptions.
• Educates clients on general pet care and basic husbandry.
• Maintains medical records and office organization.
• Keeps the facility clean and well-maintained.

Skills

Customer service

Communication

Animal care knowledge

Job description

Overview

Client Service Representative — We are seeking an experienced Client Service Representative to join our team. At VCA Animal Hospitals, our mission is that your pet’s health is our top priority and excellent service is our goal. We aim to exceed each pet owner’s expectations and are looking for a personable yet highly professional “service extraordinaire” to join us in delivering our mission to clients and their pets.

Responsibilities

• Customer service functions, including greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
• Scheduling and confirming appointments.
• Placing outbound calls for follow-ups and reaching out to prospective clients.
• Presenting and explaining fees, including processing payments.
• Recommending, selecting, and obtaining products and services, including prescriptions.
• Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (e.g., heartworm prevention, housebreaking, and flea & tick control).
• Managing medical records, charts, reports and correspondence.
• Hospital maintenance (including removal of animal waste) and ensuring that the facility is neat and clean at all times—both inside and outside.

Note for Current Associates

If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.

Benefits

We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more.

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development).

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com.