Client Service Officer - Bilingual (Hybrid/Remote Eligible NM Only)

Enterprise Financial Services Corp.; Los Cerrillos (NM); Hybrid; USD 36,000 - 48,000; Full time

Job summary

Enterprise Bank & Trust is seeking a bilingual Client Service Officer to manage inbound calls and emails, resolving deposit and loan service requests while supporting lobby activities. The role allows remote or hybrid work with NM-only eligibility.

Responsibilities include handling loan transactions, deposits, debit card requests, online banking tasks, and timely follow-up across teams. Strong customer service and communication skills are essential, with attention to detail and teamwork.

Qualifications

• Bilingual in Spanish to serve a diverse client base.
• Strong customer service orientation and communication skills.
• Ability to communicate clearly in writing and speech.
• Team-oriented with a collaborative mindset.
• Meticulous attention to details and accuracy.
• Able to multitask and manage multiple deadlines.
• Proactive in resolving client issues using resources.

Responsibilities

• Respond to heavy call volumes and emails addressing client needs.
• Perform loan transactions, payments, deposits, and transfers.
• Handle debit card requests and troubleshoot issues.
• Respond to secure messages including stop payments and changes.
• Research client requests and ensure timely follow up.
• Assist clients with online banking features and navigation.

Skills

Bilingual in Spanish

Customer service

Verbal communication

Written communication

Team collaboration

Detail-oriented

Multitasking

Proactive issue resolution

Education

High school diploma or GED

2+ years financial services experience

Tools

Microsoft Word

Excel

Job description

Enterprise Bank & Trust was founded in the spirit of entrepreneurship and community. From the small mom-and-pop coffee shop to the large construction company that employs local people, our goal is to help businesses succeed and our communities thrive. With offices in Arizona, California, Florida, Kansas, Missouri, New Mexico, Nevada and Texas, we’re strong, growing and committed to supporting the communities we serve. We extend this commitment to the community to our associates, offering annual paid volunteer time off and charitable-matching opportunities. Voted a Best Bank to Work For by American Banker for multiple years, we offer our associates an array of benefits and the opportunity to chart their own career path with us. Join us in the pursuit of our mission to guide people to a lifetime of financial success, and enjoy a career filled with professional growth opportunities, interesting colleagues and the satisfaction of supporting our communities. Together, there’s no stopping you!

Job Title: Client Service Officer - Bilingual (Hybrid/Remote Eligible NM Only)

Job Description:

Shift is 9am-6pm MT Monday-Friday with 3 Saturdays a quarter 8am-12pm MT. Position is remote/hybrid eligible.

Summary: Receive and resolve inbound customer calls and emails, addressing both deposit and loan service requests. Provides operational support to lobby staff with banking functions and resolving client requests.

Essential Duties and Responsibilities:

• Respond to heavy call volumes, addressing all customer needs
• Perform loan transactions, payments, deposit account transfers, and deposit adjustments
• Service all debit card requests and maintenance, including troubleshooting denied transactions, and determining fraudulent situations
• Respond to email and secure messaging inquiries, including stop payments and address changes
• Actively researches internal and external client requests, and performs timely follow up
• Assist personal or consumer clients with online banking bill pay, mobile remote deposit, and various online banking requests
• Assist banking associates with system navigation and maintenance needs, along with resolving client issues
• Perform other duties as assigned

Qualifications:

• Bilingual in Spanish
• Strong commitment to customer service
• Excellent verbal, written and telephone communication skills
• Ability to communicate and cooperate in a team environment to produce needed outcomes and meet goals
• Detail-oriented
• Demonstrate flexibility, versatility, commitment and good judgement
• Strong multi-tasking abilities to meet multiple deadlines in a fast-paced environment
• Initiative to rectify client issues, utilizing vendors and manuals

Supervisory Responsibilities:

None

Education and/or Experience:

• Minimum two years’ experience in the financial services industry or a combination of relevant experience.
• Previous banking experience preferred
• High school diploma or general education degree

Computer and Software Skills:

• Skilled in operation of a personal computer and mobile devices Microsoft Word and Excel Proficiency in navigating multiple banking systems

Certificates, Licenses and Registrations:

• None

Equal Opportunity Statement:

Enterprise Bank & Trust is committed to helping individuals with disabilities participate in the workforce and ensuring equal opportunity to apply and compete for jobs.

Enterprise Bank & Trust is committed to managing our business and community relationships in ways that positively impact our associates, clients, and the diverse communities where we work and live.

We are proud to be an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, gender identity or protected veteran status and will not be discriminated against on the basis of disability.

All employment offers are contingent upon the applicant successfully completing both drug and background check screenings.

Enterprise Bank & Trust was founded on the idea of serving the lifetime financial needs of privately-held businesses, their owner families and other success-minded individuals. That concept has remained as our unwavering and guiding vision. We understand that every business is unique, so we tailor our comprehensive array of banking, trust and financial advisory services to fit the needs of our clients, no matter the size. Although we are equipped with the insights and capabilities of the largest financial companies, we provide our clients with the personal relationship afforded at a small community bank. Headquartered in Clayton, MO, Enterprise Bank & Trust operates branch offices in Arizona, Kansas, Missouri, California, New Mexico and Nevada. Enterprise offers a range of business and personal banking services, and wealth management services including financial planning, estate planning, investment management and trust services to businesses, individuals, institutions, retirement plans, and non-profit organizations. Our parent company, Enterprise Financial Services Corp is publicly traded (Nasdaq: EFSC.).