Client Service Network Engineer Remote in US

Resultant; Odessa (TX); Remote; USD 80,000 - 110,000; Full time

Job summary

A leading company in Texas is seeking an experienced Network Engineer to join their Service Delivery Team. The role involves troubleshooting and resolving network issues, providing technical assistance, and optimizing communication systems. Candidates should have a strong background in routing, switching, and cloud networking, with a commitment to teamwork and client satisfaction. This position offers competitive compensation and development opportunities.

Benefits

Unlimited vacation

Significant 401k contributions

Development opportunities

Qualifications

• 5+ years in routing, switching, and load balancing.
• Technical certifications preferred like CCNA, CCNP.
• Cloud networking experience, especially with Azure.

Responsibilities

• Lead troubleshooting and decisive problem resolution for network functions.
• Provide on-call support and maintain site infrastructure.
• Monitor network capacity and performance to optimize systems.

Skills

Routing

Switching

Load Balancing

Troubleshooting

Communication

Education

Bachelor's degree

Tools

CCNA

CCNP

Azure

AWS

Google Cloud

Job description

Job Description

To help continue our rapid growth and solve our clients’ toughest problems, we need an experienced Network Engineer to join our Service Delivery Team. If you love to solve problems and add value, please consider what your typical days might look like…

Responsibilities:

1. Serve as an escalation point for Tier 3 System Administrators.
2. Lead troubleshooting and decisive problem resolution for network functions, including switching, routing, telephony, and telecom circuitry, both on-premise and in the cloud.
3. Diagnose, resolve, and document hardware and software network issues promptly.
4. Perform root cause analysis to prevent recurring incidents.
5. Provide on-call support as needed.
6. Work with clients to interpret, clarify, and implement network change requests.
7. Coordinate with vendor/manufacturer technical personnel for unresolved client problems.
8. Communicate progress and outages to clients effectively.
9. Offer technical assistance, training, and mentorship to team members and end-users.
10. Implement monitoring and alerting systems with automated escalation procedures.
11. Maintain site infrastructure, including network connectivity and internet access.
12. Respond to emergency outages following business continuity and disaster recovery plans.
13. Monitor network capacity and performance to optimize communication systems.
14. Review operations for process improvement opportunities.
15. Establish standards for LAN, WAN, WLAN devices, and connectivity.
16. Configure/support physical and virtual network devices, maintaining accurate documentation.
17. Deliver operational commitments to customers collaboratively with the team.

Qualifications:

• 5+ years in routing, switching, and load balancing.
• Bachelor’s degree or equivalent experience.
• Technical certifications such as CCNA, CCNP, BCNE, NSE6, JNCIE, ACDP preferred.
• Expertise with LAN, WAN, MPLS, SD-WAN, and protocols like EIGRP, BGP, OSPF.
• Knowledge of network security (NGFW, IPS, IDS, VPNs).
• Cloud networking experience, especially with Azure; AWS and Google preferred.
• Experience in designing and deploying network architectures.
• Proven capacity and performance planning skills.
• Understanding of 802.11 principles and end-user device connectivity.
• Knowledge of QoS, traffic shaping, and 802.1X strategies.
• Ability to analyze and resolve network incidents.
• Experience managing medium to large projects.
• Excellent communication skills and ability to produce detailed technical documentation.
• Strong troubleshooting and analytical skills.
• Legal authorization to work in the U.S. without sponsorship.

Additional Information:

About us:

• We are humble, hungry, and smart, committed to solving big problems and delivering transformative outcomes.
• We value teamwork, dedication, and success for all.
• We offer competitive compensation, including unlimited vacation, significant 401k contributions, and development opportunities.
• Our leaders exemplify our values and serve as servant leaders.

What our team members say:

• "I love our empathy and concern for clients, it's rare and appreciated."
• "I learn something new every day and am proud to be part of a talented team."
• "The culture and benefits are excellent, and leadership is supportive."

All qualified applicants will receive consideration without regard to age, color, sex, disability, national origin, race, religion, or veteran status.

Equal Opportunity Employer