Client Service Network Engineer (Remote in US)

Resultant; Indianapolis (IN); Remote; USD 80,000 - 100,000; Full time

Job summary

A leading consulting firm is seeking an experienced Network Engineer to join their Service Delivery Team. The role involves troubleshooting network issues, mentoring technical staff, and optimizing systems. The ideal candidate will have extensive experience in networking and a strong ability to communicate effectively with clients.

Benefits

Unlimited Vacation

Significant 401k Contributions

Development Opportunities

Qualifications

• 5+ years in routing, switching, and load balancing.
• Expertise with network systems, standards, and protocols.
• Cloud networking experience, especially with Azure.

Responsibilities

• Lead troubleshooting and resolution for network issues.
• Implement monitoring and alerting systems.
• Coordinate with vendor technical personnel for unresolved issues.

Skills

Routing

Switching

Load Balancing

Network Security

Troubleshooting

Communication

Education

Bachelor's Degree

Tools

CCNA

CCNP

Azure

AWS

Google Cloud

Job description

Company Description

Resultant is a modern consulting firm with a radically different approach to solving problems.

We don’t solve problemsforour clients. We solve problemswiththem.

Through outcomes driven by data analytics, technology solutions, digital transformation, and beyond, our team works with clients in both the public and private sectors to solve their most complex challenges. We start by learning as much as we can about who they are, how they work, and what they’re striving for so we can feel their problems as our own. Partnering with our clients means their desired outcomes are always top of mind, their challenges and strengths guiding our efforts. We build client-focused relationships before we build unique solutions that blaze past expectations.

Founded in Indianapolis as KSM Consulting in 2008, Resultant now employs over 450 team members working remotely and from offices across the U.S., including Indianapolis, Fort Wayne, Odon, Columbus, Lansing, Denver, Dallas, and Atlanta.

We’re Resultant. Clients partner with us to see a difference. People join us to make one.

Job Description

To support our growth and solve complex client problems, we seek an experienced Network Engineer to join our Service Delivery Team. If you enjoy solving problems and adding value, consider what your typical day might look like:

1. Serve as an escalation point for Tier 3 System Administrators.
2. Lead troubleshooting and resolution for network issues, including switching, routing, telephony, and telecom circuits, both on-premise and in the cloud.
3. Diagnose, resolve, and document hardware and software network problems promptly.
4. Perform root cause analysis to prevent recurring incidents.
5. Provide on-call support as needed.
6. Work with clients to interpret and implement change requests related to networks.
7. Coordinate with vendor technical personnel for unresolved issues.
8. Communicate progress and outages to clients.
9. Assist and mentor other technical staff and end-users.
10. Implement monitoring and alerting systems with escalation procedures.
11. Maintain site infrastructure, including network connectivity and internet access.
12. Respond to emergency outages following business continuity plans.
13. Monitor network capacity and performance to optimize systems.
14. Review operations for process improvements.
15. Establish standards for LAN, WAN, WLAN devices and connectivity.
16. Configure and support network devices, maintaining documentation.
17. Deliver operational commitments to customers collaboratively.

Qualifications

• 5+ years in routing, switching, and load balancing.
• Bachelor’s degree or equivalent experience.
• Certifications like CCNA, CCNP, BCNE, NSE6, JNCIE, ACDP are highly desirable.
• Expertise with network systems, standards (LAN, WAN, MPLS, SD-WAN), and protocols (EIGRP, BGP, OSPF).
• Knowledge of network security (NGFW, IPS, IDS, VPNs).
• Cloud networking experience, especially with Azure (AWS, Google is a plus).
• Experience designing and deploying network architectures.
• Proven capacity planning and performance monitoring skills.
• Understanding of 802.11 principles, QoS, traffic shaping, and 802.1X.
• Strong troubleshooting and analytical skills.
• Excellent communication skills, both written and oral.
• Legal authorization to work in the U.S. without sponsorship.

Additional Information

About us:

• We are humble, hungry, and smart, committed to delivering transformative outcomes.
• We value teamwork, dedication, and success for all.
• We offer competitive compensation, including unlimited vacation, significant 401k contributions, and development opportunities.
• Our leaders exemplify our values and serve as servant leaders.

What our team says:

• "I love our empathy and concern for clients, it's rare and appreciated."
• "I learn something new daily and feel part of a growing organization."
• "The company culture and benefits are excellent, and leadership support is impactful."

All qualified applicants will receive consideration regardless of age, color, sex, disability, national origin, race, religion, or veteran status.