Client Service Manager

Wealth Enhancement Group, LLC; Town of Pittsford (NY); On-site; USD 70,000 - 80,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

Health Savings Account with employer

401k with match

Paid time off

Paid holidays

Tuition/licensing reimbursement

Job summary

Wealth Enhancement in Pittsford, NY, seeks a Client Service Manager focused on onboarding and servicing high-net-worth clients. You will manage new client onboarding, paperwork, and CRM data, while coordinating with advisors to meet complex service and investment needs.

You will work in a collaborative team and have the opportunity for career advancement. The base salary ranges from $70,000 to $80,000, exclusive of bonuses, with an eligible annual team bonus.

Qualifications

• 4-year college degree preferred (or equivalent, demonstrated through one or a combination of the following: work experience, training, military experience, education).
• 3+ years of industry experience specifically in finance/banking.
• Excellent oral and written communication skills.
• Proficient with Salesforce, Power Point and Microsoft Office.
• Organization skills and strong attention to detail with the ability to prioritize workflow and projects; able to work with deadlines and be flexible under pressure.
• Demonstrated ability to build and maintain effective relationships with clients.
• Proficient at using AI and digital tools.

Responsibilities

• New Client Onboarding and setup of paperwork.
• Maintains CRM-Salesforce database and client records.
• Follow up on funds transfer and broker/dealer issues.
• Prepare client meeting materials and reviews.
• Communicates client requests to the advisor and handles issue resolution.
• Collaborates with tax or legal counsel on client concerns.
• Utilize AI and digital tools to enhance service quality and efficiency.

Skills

CRM-Salesforce

Client onboarding

Client relationship management

Communication skills

AI tools

Financial products knowledge

Microsoft Office

Team collaboration

Education

4-year college degree

Finance experience

Tools

Salesforce

PowerPoint

Microsoft Office

Job description

About Wealth Enhancement

Wealth Enhancement is an independent wealth management firm with an endless passion for enriching the lives of our clients. We continually seek to perfect our craft of personalized financial planning with our team-based Roundtable and UniFi processes that go far beyond the standard approach. We proudly provide unique financial plans and investment management services to over 90,000 households from our over 175 offices - and growing - nationwide. Since 1997, Wealth Enhancement has tirelessly raised the standard of wealth management with specialized knowledge and more attentive service that helps every client craft their future. For more information, please visit www.wealthenhancement.com. Our Pittsford, NY office has an excellent opportunity for a Client Service Manager. This individual will be focused on onboarding and servicing our high-net-worth clients. We are looking for someone with a high level of professionalism and knowledge to enhance our relationships with our clients who have complex service and investment needs. This is a collaborative, team-oriented environment offering career advancement opportunities. In the spirit of pay transparency, we are excited to share the base salary range for this position is $70,000.00 to $80,000.00 exclusive of bonuses and benefits. This position is also eligible for an annual team bonus.

Primary Job Functions

• New Client Onboarding
• Ensures accurate completion of prospect/new client paperwork/set up
• Follow up on funds transfer from surrendering company
• Maintains (CRM-Salesforce) database
• Research and follow up on any issues with the Broker/Dealer, WEG Operations, and vendors
• Record incoming assets to the appropriate blotting tool
• Client Relationship Management
• Dialogues with client to understand their personal history and current financial needs
• Prepares account transactions, trades, deposits, withdrawals, RMDs, etc.
• Communicates to understand client requests, determines what needs to be done; communicates to the advisor or handles issue resolution, includes death claim processing
• May work with client’s tax or legal counsel on client concerns
• Gather client data and may prepare the materials for client meetings and reviews
• Conducts Tax Research (1099s)
• Completes any review follow up needs for client
• Industry/Company Knowledge
• Demonstrates knowledge and can accurately execute against WEG’s Suitability Guidelines, operational processes and sales model
• Understands financial terminology and products
• Working proficiency with annuities, mutual funds, separately managed accounts, fixed income, stocks, options, alternative investments, hedge funds, charitable giving practices
• Attends Client Services and company educational events
• Team and Corporate Support
• Assists Advisor Team Operations to streamline processes
• Completes operational projects to support enhancements and changes
• Communicates process and sales updates to team
• Improve Service Quality by Using Ai and Digital Tools
• Use approved AI and digital tools to simplify work, improve service quality, and increase efficiency, while validating outputs for accuracy, privacy, and business alignment.
• Identify and elevate inaccurate information and knowledge gaps, or issues related to digital tools

Education/Qualifications

• 4-year college degree preferred (or equivalent, demonstrated through one or a combination of the following: work experience, training, military experience, education).
• 3+ years of industry experience specifically in finance/banking.
• Excellent oral and written communication skills.
• Proficient with Salesforce, Power Point and Microsoft Office.
• Organization skills and strong attention to detail with the ability to prioritize workflow and projects; able to work with deadlines and be flexible under pressure.
• Demonstrated ability to build and maintain effective relationships with clients.
• Proficient at using AI and digital tools.

WEG hires employees and makes decisions about their salary qualifications based on factors such as: the role to be performed; educational and professional experience, qualifications, skills and credentials; tenure, cost-of-living and demand for the role in the applicable market. To comply with state pay transparency laws, we must disclose the entire salary grade. The entire salary grade for those who are classified as the Lead level is $51,450.00 to $84,000.00. However, the base salary range bolded above is what we expect to pay as a starting range for this position. #LI-HB1 #LI-Onsite

Comprehensive Benefits Offerings

Our benefits aim to balance four key elements that make life and work meaningful: health and wellness, financial well-being, professional development, and work/life harmony.

• You may be eligible to participate in the following benefits & development opportunities:
• Training and professional development
• Medical, dental and vision coverage (Available to full-time employees and their families)
• Health Savings Account (HSA) with employer contribution and Flexible Spending Accounts (FSA) for medical, dependent, and transit expenses
• Life and AD&D insurance – employer paid and voluntary options
• Short-term and long-term disability, workers compensation – employer paid
• 401k with match and profit sharing
• Wellness programs and resources
• Voluntary benefits, including pet insurance
• 18 days of paid time off (PTO), accrued annually (25 PTO days after 4 years of service)
• 12 paid holidays each year (10 pre-determined and 2 floating days)
• Paid parental leave and paid caregiver leave (Caregiver leave available after 6 months of tenure)
• Reimbursement for tuition, licensing, and other credentials (Available after meeting service requirements)

Should you need reasonable accommodation when completing the application form or during the selection process, contact the Human Resources Department at 763-417-1700

Information provided on this application will be kept confidential and only be shared with those involved in the selection process.

Equal Opportunity Employer, including disabled and veterans. This organization participates in E-Verify. This position requires the ability to stand or sit for long periods of time, file documents in high or low cabinets, to use the telephone and to use the computer systems. Wealth Enhancement may use artificial intelligence (AI) tools to assist in the initial screening of resumes. All AI-supported evaluations are reviewed by our recruitment team to ensure accuracy and fairness. We are committed to equal opportunity in employment and do not discriminate based on race, color, religion, sex, national origin, age, disability, or any other protected status. Your personal information is handled in accordance with applicable data protection laws.

Wealth Enhancement is an independent wealth management firm with an endless passion for enriching the lives of our clients. We continually seek to perfect our craft of personalized financial planning with our team-based Roundtable and UniFi processes that go far beyond the standard approach. We proudly provide unique financial plans and investment management services to over 90,000 households from our over 175 offices - and growing - nationwide. Since 1997, Wealth Enhancement has tirelessly raised the standard of wealth management with specialized knowledge and more attentive service that helps every client craft their future. For more information, please visit www.wealthenhancement.com. Wealth Enhancement Careers