Client Service Manager

PeopleOS; Spring (TX); On-site; USD 75,000 - 110,000; Full time

Benefits offered by this job

Health Insurance (Dental and Vision)

Job summary

PeopleOS in Spring, TX seeks a Client Service Manager to own the PDN client journey from referral to ongoing care, lead the intake and scheduling team, and ensure every patient's needs are met and documented.

You will recruit nurses, manage authorizations, coordinate care plans, and maintain regulatory compliance while building strong relationships with families, hospitals, payers and clinical staff.

Qualifications

• Bachelor's degree in healthcare administration, business or a related field.
• 3+ years in home health or private duty nursing, including intake, scheduling or client services.
• 1+ year supervising staff.
• Working knowledge of Medicaid, MCO and private-payer authorizations and unit calculation.
• Experience with home care software (e.g., HHAeXchange and KanTime).
• Valid driver's license and reliable transportation for occasional client or partner visits.

Responsibilities

• Lead Intake Coordinators and Schedulers; set daily priorities and conduct regular check-ins.
• Oversee intake, referrals and start-of-care coordination with the clinical team.
• Maintain PDN schedule with fully staffed shifts and nurse-patient matches.
• Monitor authorizations from Medicaid, MCOs and private payers; track units and renewals.
• Recruit nurses; partner with HR on postings, interviews and onboarding.
• Maintain contact with patients and families to ensure needs are met and issues are resolved.
• Ensure HIPAA-compliant records and weekly reporting on census, referrals and staffing.

Skills

Team leadership

Healthcare administration

Relationship management

Education

Bachelor's degree in healthcare administration, business or related field

Tools

HHAeXchange

KanTime

Job description

Spring, United States | Posted on 10/22/2026

The Client Service Manager owns the Silver Spring PDN client journey from referral to ongoing care. The role leads the intake and scheduling team, keeps every authorized shift staffed, and makes sure each patient's needs are met and documented.

This person grows the census by recruiting patients and nurses, protects revenue by tracking authorizations and units, and resolves problems quickly through a clear escalation process. They work closely with case managers, families, payers and clinical staff.

Key responsibilities :

Team leadership

• Supervise and manage Intake Coordinators and Schedulers: assign work, set daily priorities and hold regular check-ins.
• Train staff on intake, scheduling and documentation standards; coach and review performance.
• Cover intake or scheduling directly during absences or high-volume periods.

Intake and referrals

• Respond to new referrals from hospitals, physicians, case managers and families within the agency's response-time standard.
• Verify eligibility and insurance, gather clinical and demographic information, and coordinate start-of-care with the clinical team.
• Ensure every patient's details (demographics , payer, physician orders, care plan, contacts etc.) are complete and accurate in the agency system.

Scheduling and coverage

• Keep the PDN schedule up to date, with authorized hours fully staffed and nurse-patient matches based on skills and preferences.
• Monitor open shifts, call-offs and missed visits; arrange backup coverage and notify families and payers as required.
• Review the schedule against authorizations daily so no visit is scheduled outside approved hours.

Authorizations and units

• Monitor authorizations from Medicaid, MCOs, waiver programs and private payers, and request renewals ahead of expiration.
• Calculate authorized units and track usage to prevent over- or under-utilization.
• Flag authorization gaps to billing and clinical leadership before they affect care or payment.

Recruiting and onboarding

• Recruit nurses (RNs and LVNs) to meet patient demand, partnering with HR on postings, interviews and job fairs.
• Onboard new nurses and new patients: orientation, credential checks, introductions to families and first-shift setup.
• Build referral relationships with hospitals, case managers and community partners to grow patient census.

Client retention and escalation

• Maintain regular contact with patients and families to confirm needs are met and satisfaction is high.
• Own the escalation matrix: route complaints, incidents and clinical concerns to the right level within defined timeframes.
• Identify and resolve recurring problems - new or ongoing - and track them to closure.
• Work with case managers and care coordinators on care plans, hour changes, reassessments and discharges.
• Share timely updates on service delivery, staffing and authorization status.

Compliance and reporting

• Keep intake, scheduling and authorization records in line with Maryland regulations, payer rules and HIPAA.
• Report weekly on census, referrals, staffing fill rate, authorization status and open issues.

Requirements

Required (New Graduates can apply)

• Bachelor's degree in healthcare administration, business or a related field
• 3+ years in home health or private duty nursing, including intake, scheduling or client services.
• 1+ year supervising staff.
• Working knowledge of Medicaid, MCO and private-payer authorizations and unit calculation.
• Experience with home care software (e.g., HHAeXchange and KanTime ).
• Valid driver's license and reliable transportation for occasional client or partner visits.

Benefits

• Health Insurance (including, Dental and Vision)