Client Service Manager

WATCH GUARD 24/7 LLC; New York (NY); On-site; USD 60,000 - 100,000; Full time

Job summary

An established industry player in security services is on the lookout for a dynamic Client Service Manager to lead operations and enhance client relationships. This role involves managing security staff across New York City's five boroughs, ensuring high-quality service delivery and compliance with protocols. The ideal candidate will possess strong managerial skills, excellent communication abilities, and a passion for client service. Join a dedicated team committed to professionalism and exceptional service, where your contributions will directly impact client satisfaction and operational success.

Qualifications

• Must be a registered security guard with NYS Division of Licensing.
• 5 years of driving experience with a clean abstract required.

Responsibilities

• Oversee operations and scheduling of security officers at sites.
• Ensure all logs and equipment are maintained properly.
• Meet with clients to ensure security services meet expectations.

Skills

Management Experience

Communication Skills

Organizational Skills

Problem-solving

Client Relationship Management

Tools

Microsoft Office Suite

Job description

Overview

WATCHGUARD 24/7 is a leading security guard company with our corporate office in Queens, NY. We are seeking a candidate with managerial experience for the position of Client Service Manager. This role involves daily management of security operations and enhancing client relationships. The CSM will lead security staff providing services at specific sites within the five boroughs of New York City.

Candidates must be registered as security guards with the NYS Division of Licensing and possess a NYS driver's license with at least 5 years of driving experience and a clean abstract. Prior security supervisor experience is required. Strong verbal and written communication skills are essential. Candidates should be able to work in a fast-paced environment, handle people professionally, and maintain composure. Politeness, courtesy, and professionalism are mandatory.

If you are motivated and passionate about delivering exceptional client service, we encourage you to apply and join our dynamic team as a Client Service Manager.

WATCHGUARD 24/7 LLC is an equal opportunity employer. All applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

WATCHGUARD 24/7 is licensed by the New York State Department of State.

Responsibilities

The CSM will oversee an Operations Manager responsible for scheduling security officers at designated sites, directing and prioritizing work activities of all assigned guards.

• Review post assignments.
• Ensure all logbooks, sign-in sheets, and equipment are properly maintained.
• Ensure security staff at each site responds appropriately to all incidents and reports them through proper corporate protocols. The CSM will review incident reports.
• Approve all new hires and verify qualifications before assignment.
• Conduct investigations and prepare written reports when necessary.
• Meet regularly with clients to ensure security services meet expectations.
• Participate in planning for scheduling of special events at sites.
• Attend weekly operations meetings at the corporate office and report to the VP of Operations.

Qualifications

- Excellent communication and interpersonal skills.

- Ability to build and maintain client relationships.

- Detail-oriented with strong organizational skills.

- Problem-solving and conflict resolution abilities.

- Ability to work independently and as part of a team.

- Proficiency in Microsoft Office Suite.