Client Service Manager

Wealth Enhancement Group; New Market (MD); On-site; USD 75,000 - 90,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

Health Savings Account with employer

Life and AD&D insurance

401k with match and profit sharing

PTO and holidays

Job summary

Wealth Enhancement Group in New Market, MD is seeking a Client Service Manager to serve as the liaison between clients and the Financial Advisor. This on-site role covers onboarding, account administration, and facilitating smooth client interactions, with potential for a hybrid schedule after training.

Ideal candidates hold a bachelor’s degree and 5+ years in wealth management, plus strong communication, organization, and teamwork skills.

Qualifications

• Bachelor’s degree or equivalent preferred, demonstrated through one or a combination of the following: work experience, training, military experience, or education
• 5+ years of wealth management/financial services experience preferred
• Superior verbal and written communication skills
• Organization skills and strong attention to detail with the ability to prioritize workflow and projects
• Team player with the ability to collaborate with others
• Self-starter, self-motivated and results driven
• Builds/maintains effective relationships with clients
• Proficiency with Microsoft Office Suite or related software required
• Familiarity with Salesforce preferred
• Fidelity and Schwab custodial platform experience preferred
• Comfort with learning new AI applications and understanding their appropriate use cases and limitations

Responsibilities

• New Client Onboarding: Ensure accurate completion and setup of prospect and new client paperwork
• Follow up on fund transfers from external institutions
• Maintain CRM records in Salesforce
• Research and resolve issues with the Broker/Dealer, Wealth Enhancement Group (WEG) Operations, and vendors
• Record incoming assets using the appropriate tracking tools
• Client Relationship Management: Engage in dialogue with clients to understand their history and financial needs
• Prepare and process account transactions, including trades, deposits, withdrawals, and RMDs
• Communicate and determine next steps for client requests, addressing issues directly or involving the advisor as needed
• Collaborate with clients' tax or legal counsel to resolve client concerns
• Client Review Preparation and Follow Up: Gather client data and prepare materials for client meetings and reviews
• Conduct tax-related research, such as verifying 1099 forms
• Complete any necessary follow-up for client requests
• Industry and Company Knowledge: Demonstrate understanding and accurate execution of WEG’s Suitability Guidelines, operational processes, and sales models
• Apply knowledge of financial terminology and related products
• Utilize working proficiency with annuities, mutual funds, separately managed accounts, fixed income, stocks, options, alternative investments, hedge funds, and charitable giving practices
• Attend Client Services and company educational events
• Team and Corporate Support: Assist Advisor Team Operations to streamline internal processes
• Complete operational projects in support of process enhancements and organizational changes
• Communicate process and sales updates to team members
• All other duties as assigned.

Skills

Communication

Team player

Self-starter

Relationship building

Attention to detail

Education

Bachelor’s degree or equivalent

5+ years wealth management/financial services experience

Fidelity and Schwab custodial platform experience

Familiarity with Salesforce

Proficiency with Microsoft Office Suite

Tools

Salesforce

Job description

About Wealth Enhancement

Wealth Enhancement is an independent wealth management firm with an endless passion for enriching the lives of our clients. We continually seek to perfect our craft of personalized financial planning with our team-based Roundtable and UniFi processes that go far beyond the standard approach. We proudly provide unique financial plans and investment management services to over 90,000 households from our over 175 offices - and growing - nationwide.

Since 1997, Wealth Enhancement has tirelessly raised the standard of wealth management with specialized knowledge and more attentive service that helps every client craft their future. For more information, please visit www.wealthenhancement.com.

Our New Market, MD office is looking for a Client Service Manager to serve as the liaison between the client and the Financial Advisor (FA). This role is a vital part of our team and works with all aspects of the client experience including account administration and facilitating smooth client interactions.

This role is an on-site position. There may be opportunity for a hybrid schedule after completing training.

In the spirit of pay transparency, we are excited to share the base salary range for this position is $75,000.00 to $90,000.00, exclusive of bonuses and benefits. The role is also eligible for a discretionary performance-based bonus. Candidates with more or less experience are also welcome to apply - title and compensation to be commensurate with experience.

Primary Job Functions

New Client Onboarding

• Ensure accurate completion and setup of prospect and new client paperwork
• Follow up on fund transfers from external institutions
• Maintain CRM records in Salesforce
• Research and resolve issues with the Broker/Dealer, Wealth Enhancement Group (WEG) Operations, and vendors
• Record incoming assets using the appropriate tracking tools

Client Relationship Management

• Engage in dialogue with clients to understand their history and financial needs
• Prepare and process account transactions, including trades, deposits, withdrawals, and RMDs
• Communicate and determine next steps for client requests, addressing issues directly or involving the advisor as needed
• Collaborate with clients' tax or legal counsel to resolve client concerns

Client Review Preparation and Follow Up

• Gather client data and prepare materials for client meetings and reviews
• Conduct tax-related research, such as verifying 1099 forms
• Complete any necessary follow-up for client requests

Industry and Company Knowledge

• Demonstrate understanding and accurate execution of WEG’s Suitability Guidelines, operational processes, and sales models
• Apply knowledge of financial terminology and related products
• Utilize working proficiency with annuities, mutual funds, separately managed accounts, fixed income, stocks, options, alternative investments, hedge funds, and charitable giving practices
• Attend Client Services and company educational events

Team and Corporate Support

• Assist Advisor Team Operations to streamline internal processes
• Complete operational projects in support of process enhancements and organizational changes
• Communicate process and sales updates to team members
• All other duties as assigned.

Education /Qualifications

• Bachelor’s degree or equivalent preferred, demonstrated through one or a combination of the following: work experience, training, military experience, or education
• 5+ years of wealth management/financial services experience preferred
• Superior verbal and written communication skills
• Organization skills and strong attention to detail with the ability to prioritize workflow and projects
• Team player with the ability to collaborate with others
• Self-starter, self-motivated and results driven
• Builds/maintains effective relationships with clients
• Proficiency with Microsoft Office Suite or related software required
• Familiarity with Salesforce preferred
• Fidelity and Schwab custodial platform experience preferred
• Comfort with learning new AI applications and understanding their appropriate use cases and limitations

WEG hires employees and makes decisions about their salary qualifications based on factors such as: the role to be performed; educational and professional experience, qualifications, skills and credentials; tenure, cost-of-living and demand for the role in the applicable market. To comply with state pay transparency laws, we must disclose the entire salary grade. The entire salary grade for those who are classified as the Associate level is $51,450.00 to $126,000.00. However, the base salary range bolded above ($75,000.00 to $90,000.00) is what we expect to pay as a starting range for this position.

#LI-ONSITE

#LI-AP1

Comprehensive Benefits Offerings

Our benefits aim to balance four key elements that make life and work meaningful: health and wellness, financial well-being, professional development, and work/life harmony. You may be eligible to participate in the following benefits & development opportunities:

• Training and professional development
• Medical, dental and vision coverage (Available to full-time employees and their families)
• Health Savings Account (HSA) with employer contribution and Flexible Spending Accounts (FSA) for medical, dependent, and transit expenses
• Life and AD&D insurance – employer paid and voluntary options
• Short-term and long-term disability, workers compensation – employer paid
• 401k with match and profit sharing
• Wellness programs and resources
• Voluntary benefits, including pet insurance
• 18 days of paid time off (PTO), accrued annually (25 PTO days after 4 years of service)
• 12 paid holidays each year (10 pre-determined and 2 floating days)
• Paid parental leave and paid caregiver leave (Caregiver leave available after 6 months of tenure)
• Reimbursement for tuition, licensing, and other credentials (Available after meeting service requirements)

Should you need reasonable accommodation when completing the application form or during the selection process, contact the Human Resources Department at 763-417-1700

Information provided on this application will be kept confidential and only be shared with those involved in the selection process. Equal Opportunity Employer, including disabled and veterans. This organization participates in E-Verify.

OSHA Requirements: This position requires the ability to stand or sit for long periods of time, file documents in high or low cabinets, to use the telephone and to use the computer systems.

Wealth Enhancement may use artificial intelligence (AI) tools to assist in the initial screening of resumes. All AI-supported evaluations are reviewed by our recruitment team to ensure accuracy and fairness. We are committed to equal opportunity in employment and do not discriminate based on race, color, religion, sex, national origin, age, disability, or any other protected status. Your personal information is handled in accordance with applicable data protection laws.