Client Service Manager

Canon U.S.A., Inc.; Louisville (KY); On-site; USD 62,000 - 85,000; Full time

Benefits offered by this job

Employee referral bonus

Employee discounts

Dress for Your Day attire program

Volunteer opportunities

Canon welcome kit and official merch

Job summary

Canon U.S.A., Inc. is seeking a seniorAccount Manager to oversee a large customer account and lead a site-wide team. The role focuses on maintaining high service levels, ensuring policy compliance, and driving profitability through effective staff management and strategic client engagement.

You will develop partnerships with Administrators, manage workflows, and strive for operational excellence while supporting add-on opportunities and long-term client satisfaction.

Qualifications

• Requires 5 years of related experience and management of two or more regular full-time employees.
• Bachelor's degree in a relevant field preferred.
• Strong customer service and communication skills are required.
• May require up to 15% travel and lifting up to 50lbs.

Responsibilities

• Manages site staff and ensures compliance with standards.
• Develops and maintains relationships with Administrators.
• Maximizes customer satisfaction and profitability through planning and team development.
• Oversees scheduling, equipment use, and cost control.
• Prepares and delivers performance reviews.

Skills

Customer service

Leadership

Communication

Travel up to 15%

Education

Bachelor's degree in a relevant field

Tools

Oracle

Job description

About the Role

Responsible for all activities for a specifically assigned large customer account. Responsibilities include maintaining compliance with established standards and policies for the operation, managing and developing site staff, as well as meeting site financial goals. Responsible for developing and maintaining a partnership and successful working relationships with the Administrators. Responsible for ensuring the highest levels of service and client satisfaction. Maximizes customer satisfaction, add-on sales and profitability through structured planning and the management and development of the client services team.

Your Impact

Production and Workflow - Monitors and ensures compliance with established workflow processes and procedures.

• Manages job scheduling to ensure on-time completion of jobs and other critical production and fulfillment deadlines.
• Manages efficient and economical utilization of equipment, materials and labor.

Supervision and Employee Relations - Ensures performance improvement through a scheduled plan to train, motivate, develop, and manage site personnel.

• Determines developmental goals and conduct periodic performance reviews with direct reports; monitor performance reviews of indirect reports.

Client Relationship Management - Develops and manages the relationship with the daily and senior level administrators through formal and informal meetings.

• Resolves complaints escalated by the customer or other end users in a timely manner.

People Management and Development - Ensures effective performance management with direct reports and oversee the overall process.

• Ensures effective two-way communication with direct reports and within area of responsibility.

Equipment Knowledge and Care - Establishes a working familiarity with equipment capabilities; maintains all equipment to manufacturer's specifications.

• Keeps abreast of technical knowledge and skills of hardware and software through consultation, class instruction, manuals, self-training and exchange of information.

Administration and Reporting - Maintains targeted levels of profitability.

• Manages and control inventory and assets.

Results Expected - Responsible in maintaining compliance with established standards and policies for the operation, managing and developing site human resources, as well as meeting site financial goals.

About You: The Skills & Expertise You Bring

Please note: this is a customer-facing role, and requires compliance with customer policies and protocols, which may include COVID-19 vaccination and other measures relating to COVID-19. Requires 5 years of related experience and management of two or more regular full-time employees; bachelor's degree in a relevant field preferred.

• Strong customer service and communication skills are required.
• Workforce and Oracle experience a plus.
• Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises.
• May require up to 15% travel (valid driver's license and acceptable driving record necessary).
• Must be able to lift up to 50lbs.

We are providing the anticipated base salary range for this role: $61,800-$84,850 annually.

Company Overview

About our Company - Canon U.S.A., Inc., is a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets. With approximately $28.5 billion in global revenue, its parent company, Canon Inc., as of 2024 has ranked in the top-10 for U.S. patents granted for 41 consecutive years. Canon U.S.A. is dedicated to its Kyosei philosophy of social and environmental responsibility. To learn more about Canon, visit us at www.usa.canon.com and connect with us on LinkedIn at https://www.linkedin.com/company/canonusa.

Who We Are

Where Talent Fosters Innovation.

Do you want your next professional experience to be filled with purpose and opportunity, world-class team members, and impactful work? Driven by our mission of exceeding customer expectations with our technologies and enriching the lives of our local communities and staff, we are a phenomenal team working collaboratively toward common goals. Our employees have a strong work ethic, creativity, and a cooperative spirit. We believe in integrity, respect, empowerment, and making a difference in the communities we serve. There is a strong sense of pride in what we do individually and together as a team. Join us and discover what it means to work for a global digital imaging leader with an unparalleled reputation for quality and innovation.

What We Offer

You’ll be joining a leader in digital imaging and innovation with an immense opportunity to make an impact and create your own rewarding career. We demonstrate commitment to our employees by offering a full range of rewards, including competitive compensation and benefits.

And Even More Perks!

• Employee referral bonus
• Employee discounts
• “Dress for Your Day” attire program (casual is welcome, based on your job function)
• Volunteer opportunities to give back to our local community
• Swag! A Canon welcome kit and official merch you can’t get anywhere else

Based on weekly patent counts issued by United States Patent and Trademark Office. All referenced product names, and other marks, are trademarks of their respective owners. Canon U.S.A., Inc. offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more. A more comprehensive list of what we have to offer is available at https://www.usa.canon.com/about-us/life-at-canon/benefits-and-compensation We comply with all applicable federal, state and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government contractor/subcontractor. You must be legally authorized to work in the United States. The Company will not pursue or support visa sponsorship. All applicants must reside in the United States at the time of hire. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

If you are not reviewing this job posting on our Careers’ site https://www.usa.canon.com/about-us/life-at-canon, we cannot guarantee the validity of this posting. For a list of our current postings, please visit us at https://www.usa.canon.com/about-us/life-at-canon. #CUSA

Workstyle Description

Full-Time On Site - This position requires full-time presence at your assigned office(s)/worksite(s)/territory on your scheduled work days.

Posting Tags

#PM-19 #LI-RH2