Client Service I Representative- Shipping/ Receiving
Canon USA
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Benefits offered by this job
Job summary
Canon U.S.A., Inc. seeks a full-time, on-site support associate in New York to deliver prompt customer service across shipping/receiving, mail, device maintenance, and reception. You will ensure satisfaction, assist end-users, and help maintain site procedures while covering multiple functions as needed.
You should have a HS diploma or equivalent, basic computer skills, and the ability to multitask and meet deadlines. OT may be required, with the possibility of driving between client locations.
Qualifications
- HS Diploma, GED or equivalent experience required.
- Basic computer skills/technical knowledge required.
- Ability to multitask and meet deadlines.
- Strong customer service and communication skills.
- Ability to work with minimal supervision and overtime as needed.
- Must be able to obtain security/clearances as required by customers.
- May require driving between client locations with a valid license.
Responsibilities
- Promptly informs supervisor of potential problems or customer concerns.
- Responds to management and client requests via email, phone, text and in person.
- Provide high-quality customer service and satisfaction.
- Contribute to the Site Procedure Guide and ensure account processes are documented.
- Perform duties across location-based functions (Copy/Print, Mail, Reception, Shipping/Receiving, Device Maintenance, etc.).
- Attend cross-functional trainings and cover shifts as needed.
- Site responsibility and coverage may change based on client needs.
Skills
Education
Job description
Responsible for prompt delivery of various on-site work assignments, providing customer service and ultimately, customer satisfaction.
- Promptly informs supervisor of potential problems or customer concerns.
- Promptly reviews and responds to management and client requests via emails, phone calls, text messages and verbal.
- Strong focus on providing good customer service.
- Contributes to the creation of the Site Procedure Guide to ensure all account processes are properly recorded.
- Responsibilities may include Copy/Print Production/Copy Center, Copier Maintenance, Mail/Courier Services, Reception/Office Services, Shipping/Receiving, Inventory Services, Warehouse, File Room/Records File Services based on assigned location.
- Attends cross-functional trainings to ensure ability to provide coverage when short-staffed.
- Site responsibility and location of coverage may change based on client and/or division needs.
- Responsible for shipping and receiving incoming and outgoing packages, materials, parts, or products and verifying and maintaining records of all shipments.
- Receives shipments and counts pieces, retains shipment paperwork, follows delivery schedule for incoming shipments, and secures customer signatures.
- Responsible for operating shipping/receiving equipment, responding to customer requests, data entry, and maintaining inventory.
- Responsible for prompt and accurate receiving, sorting, delivery, pick up, and processing of all courier items, interoffice mail, newspapers, magazines and all classed of United States Postal Services mail.
- Tracks courier and accountable items (FedEx, UPS, Certified Mail, etc).
- Researches and routes unidentified and generic mail.
- Receives, logs, delivers and tracks messenger items.
- Responds to customer requests.
- Performs routine upkeep of equipment.
- Records and tracks customer inquiries and fulfillment of requests.
- Responsible for customer satisfaction through the performance and maintenance of reprographic equipment at customer location.
- Follows daily, established maintenance processes and procedures.
- Maintains routine upkeep of equipment including cleaning glass and surfaces, clearing paper jams, replenishing toner and loading paper.
- Evaluates equipment issues and notifies service department if unable to resolve.
- Delivers paper.
- Assists end-users in basic functionality of equipment.
- Records meter reads.
- Maintains service activity reports.
- Monitors supplies and restocks inventory.
- Responsible for performing general front office reception duties such as greeting visitors, answering phone calls, taking messages, scheduling conference rooms, entering data into computer.
- Responds to customer needs and requests, accepts deliveries and sets up food and beverages for meetings.
- May also be responsible for copy/binding/copier maintenance.
Please note: this is a customer-facing role, and requires compliance with customer policies and protocols, which may include COVID-19 vaccination and other measures relating to COVID-19.
In accordance with applicable law, we are providing the anticipated hourly rate for this role: $17.20 to $23.37/ hr
HS Diploma, GED, or equivalent experience required, plus less than one year of related experience.
- Basic computer skills/technical knowledge.
- Ability to multitask and prioritize in order to meet deadlines.
- Good customer service and communication skills.
- Ability to work with minimal supervision.
- Ability to work OT as needed.
- Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises.
- May require driving between multiple client locations, may also require a personal vehicle (valid driver's license and acceptable driving record necessary).
- Ability to lift up to 50lbs.
- Ability to spend extended periods of time standing, bending, walking, reaching, and pulling while performing duties.
About our Company - Kyosei philosophy of social and environmental responsibility. To learn more about Canon, visit us at www.usa.canon.com and connect with us on LinkedIn at https://www.linkedin.com/company/canonusa .
Where Talent Fosters Innovation.
Do you want your next professional experience to be filled with purpose and opportunity, world-class team members, and impactful work? Driven by our mission of exceeding customer expectations with our technologies and enriching the lives of our local communities and staff, we are a phenomenal team working collaboratively toward common goals. Our employees have a strong work ethic, creativity, and a cooperative spirit. We believe in integrity, respect, empowerment, and making a difference in the communities we serve. There is a strong sense of pride in what we do individually and together as a team. Join us and discover what it means to work for a global digital imaging leader with an unparalleled reputation for quality and innovation.
You’ll be joining a leader in digital imaging and innovation with an immense opportunity to make an impact and create your own rewarding career. We demonstrate commitment to our employees by offering a full range of rewards, including competitive compensation and benefits.
- Employee referral bonus
- Employee discounts
- “Dress for Your Day” attire program (casual is welcome, based on your job function)
- Volunteer opportunities to give back to our local community
- Swag! A Canon welcome kit and official merch you can’t get anywhere else
†Based on weekly patent counts issued by United States Patent and Trademark Office.
All referenced product names, and other marks, are trademarks of their respective owners.
Canon U.S.A., Inc. offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more. A more comprehensive list of what we have to offer is available at https://www.usa.canon.com/about-us/life-at-canon/benefits-and-compensation
We comply with all applicable federal, state and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government contractor/subcontractor.
You must be legally authorized to work in the United States. The Company will not pursue or support visa sponsorship. All applicants must reside in the United States at the time of hire.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
If you are not reviewing this job posting on our Careers’ site https://www.usa.canon.com/about-us/life-at-canon , we cannot guarantee the validity of this posting. For a list of our current postings, please visit us at https://www.usa.canon.com/about-us/life-at-canon .
#CUSA
Full-Time On Site - This position requires full-time presence at your assigned office(s)/worksite(s)/territory on your scheduled work days.
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